VOICE & DATA-BASED BPOs changed the face of Indian IT forever

WITH over two million direct jobs created in less than two decades, IT & ITES are employment bell weathers in India. From high-end consulting to the much maligned voice-based BPOs, the sector straddles the entire spectrum of IT services

According to Ashok Reddy, Managing Director, TeamLease Services, the sector would continue to hire in large numbers.

The employment Outlook report of TeamLease (January-March 2011) points that IT-enabled sectors will hire in large numbers for sales, marketing, customer service and engineering roles.

Global Consulting firm Deloitte’s report released in March 2011 states that the Indian IT industry will add over 2.25 lakh employees in 2011.According to the Job Index report of TeamLease, hiring initiatives are more likely to accelerate in tier II cities.
 

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Hitesh oberoi CEO, Naukri.Com   “BPOs are losing their competetive advantage to cheaper offshore location. So, I see KPOs growing at the expense of BPOs as we have a healthy supply of knowledge workers"

Where are the jobs?
Research by NSDC shows that the sector would treble its manpower requirement in the next 10 years to hit 7.4 million jobs, wherein the maximum recruitment would happen in the ITES sector.

With more and more Indian corporations getting into the IT bandwagon, custom development of IT software and servicing for domestic firms will be on the rise. As corporations like Infosys, TCS and Wipro move up the value chain, high-end jobs are also increasing, says Shiv Agrawal.

Where are the skills?
Coding skills are the most crucial. A basic degree in engineering is a primary requirement. While circuit branches like electronics, computer science and IT are most preferred for this sector, they also recruit heavily from other branches.

Since IT is an enabling factor for most industries, ability to understand the business requirements of the customer is another crucial skill in this sector according to Kris.
 

Which is one reason why firms prefer an BE and MBA combination very much, concurs Nita Barmar, CEO Eon Advisory, a recruitment firm focusing especially on high-tech sectors.