• New Zealand: Not very welcoming for this student!
  • by Corresponding Author*: Urmila Rao
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    • Waiting for justice: A student's experience in New Zealand

      "A lot of life’s lessons are learnt outside classrooms. And not all of them are rosy. Mine certainly wasn’t. Or isn’t. It’s been three months and I am still recovering from the ignominy of being ousted by my university - The Massey University of New Zealand where I studied only a few months ago. On December 9, 2011, while I was in  India, Paul Fenton, manager, Student Life  Services, e-mailed me a letter stating  that university will not enrol me for semester one, 2012. Then on February 1, 2012, I received two-year trespass notice via e-mail.

      My joy knew no bounds when education agency, Planet Education, secured my admission in Biotechnology programme at Massey and got me Palmerston Campus in 2010. The agency assured me a pleasant stay but gave no  orientation on kiwi culture. I had a spring in my feet. But within days  of stay, a girl who had befriended me  accused me of stalking her. It was a baseless allegation that affected my studies adversely.  She left the campus within six months, being an exchange student but not before putting me on the altar.

      Antony Nobbs, the pastoral support officer, insisted me to take counseling. The counsellor, Dr. David Coomber, asked me disgusting questions peeling me off like an onion. I tried hard to focus on studies but these incidents took a toll on me. My grades slipped. I was sleepless most nights due to anxiety. Dr. Coomber wrote me sleeping pills, declaring they were addictive. I wondered about taking those pills. But most days, teary-eyed, alone in my room, I battled with my pain, wondering about my overturned life, my future, my mother back home, my friends...I wondered about many things before I exhausted myself to sleep. I stopped taking the pills after a while; I didn’t want to get addicted to them.  

      Back in February 2010, I looked forward to studying in NZ; a country flush with lush green meadows, verdant mountains, ferns and lakes. That’s the image admitting colleges flashed on their websites. My other plans included engaging in extreme sports and after passing-out, heading to the Middle East, securing a plum job there, probably in Abu Dhabi. joining my father there. My notion dictated- a foreign degree holds global cachet.  An Indian degree doesn’t.

      Days passed. Warm, rainy and sunny days of July faded, giving way to cold and hail in September. One morning I woke up with fever and dry cough, went to Massey’s Dr. Morris. He gave me an asthma inhaler, saying the fever won’t last more than two days. I had no asthma history but I trusted his prescription. I coughed blood after two days. I had to see three other doctors to get better, paying each doctor 80 NZD. My parents flew in, mother from Delhi, father from Abu Dhabi each spending a lakh of rupees. My bad health kept me out of class for forty days. I received zero in all my assignments. I was burning candles at both the ends. When I returned to India in November that year, I was a wreck. I visited doctors here who gave me stress-reducing pills.

       
       
       
       

      "According to Professor Anderson, it would not be in the interest of the student himself to popularise the case"

      Says Indian High Commission repeating Pro Vice-Chancellor, Sciences,
      Prof Anderson’s,  view to the author when quizzed. 

       
       
       
       
      When I had to return, I decided to move out of Palmerston campus. So I changed my branch campus to Albany; switched my programme to Bachelors of Food Technology (Honours), and decided for a homestay, instead of campus.  I was up for a fresh start. But we are a species, totally daft, in matters of predicting future.

      Chinese students dominated the new campus. They didn’t take too well to my academic performance, ganged-up against me, passed snide remarks. My lab group, comprising only girls, taunted me, aped me and called me "curry". When I complained to The International Student Support Center ( IISC), I was suggested counselling. Antony, as always, was adamant that I take it. Counselling didn’t provide any concrete solution to my issues instead drained me out.

      My studies had begun to get affected again.  In addition, Dr. Kylie Foster’s class was unproductive.(Food and Bioprocess Engineering). I sought further guidance from her on the subject, she refused. (Eventually, my complaint regarding Dr. Foster’s performance would descend into my suspension)When I brought this to the notice of IISC, Antony pressed me for counselling  again; this time raising his voice. The counselor, Grabrielle Graham, among many meaningless pieces of advice that she gave, also said that I’d be a better engineer if I took longer. She also told me I looked scary.
      Flip flop of Massey University on enrollment
      • You will not be permitted to re-enroI at Massey for semester one, 2012: Paul Fenton, December 9, 2011

      • Yes, your enrolment will almost certainly be accepted. You will be formally notified in the New Year, Ian Maddox, Dec 22, 2011

      • I have a reasonable cause to suspect that you are likely to tresspass on Massey... Robert Anderson, February 1, 2012

      I am still figuring out why odds were stacked against me.  On one Chinese student’s complaint, just a day before my exams, on November 10, campus security swooped in my room, looking for kirpan and drugs. I had to convince them I was not a Sikh. They didn’t find any weapon but seized stress-reducing drugs. I showed them the prescription but they slammed it, concluded, I wanted to commit suicide, took me to a hospital which declared: the drugs were safe. The immigration had cleared those drugs too.

      The college authorities cancelled my exam. Between November 11 and 17, Antony took me to a psychiatrist twice. But in all medical instances put together, none of the doctors or counselors ever gave in writing that I had any kind of psychological disorder. Well, if the school was looking for any, they were certainly disappointed. When I met Penny Lyall, Albany Student Association’s coordinator, to discuss Dr. Foster’s performance, she admitted it looked like a matter of racism but said – “nothing will happen.” She gave me sweets and sent me off.

      Totally disheartened and confused, I decided to leave. In hindsight, I was driven to a point where I could do nothing but leave. Antony booked my flight, November 17. He didn’t question my departure. He was polite but unnaturally distant and withdrawn. Anyway, I was used to his  dry and random behaviour. I was in India on November 18.

      A few days later, I recieved the trespass notice. Ironically, on December 22, 2011, Professor Ian Maddox,  regional director  had stated, my enrollment to semester 1, 2012 ‘will almost be certainly accepted. I knocked all doors - of embassies, human rights, lawyers - to no avail. At NZ, human rights didn’t view my case (or didn’t want to) as racial discrimination, sent me back to the University for amends. In India, I called and wrote to Melanie Chapman, education counsellor, NZ embassy, but she stopped taking my calls. I too gave up calling fearing she would put harassment charges on me, if  I called more.

      Read more stories

      Sourced from: emigratetonewzealand.blogspot.in

      I spent Rs 30 lakhs, separately on doctors and lawyers, returned with no degree. Just notoriety. Planet Education doesn’t respond. My expensive books and other items are still lying in the campus.  Massey’s hosility stuns me.  But I am more appalled by the apathy of Indian authorities.
       Which door shall I knock to get a fair hearing? "

      (As told to Urmila Rao) 

      Note: This correspondent on behalf of the student raised several queries related to the case with the  Massey University and the New Zealand Embassy. Till date we have not received a response from the New Zealand Embassy. Careers360 will publish its response  if received. The Indian Embassy replied stating that they summoned the Pro Vice Chancellor, Prof Anderson but beyond that no action seems to have been intiated. And the boy continues to fight a lonely battle. 


      Massey University's response to Careers360 on June 6, 2012

      "Massey University prides itself in being a world-class provider of higher education and in being a university that takes extremely seriously its obligations towards its students and their safety and wellbeing. We also have obligations to take reasonable measures to keep our staff safe including from false allegations levelled against them that unfairly imply they are unprofessional and uncaring. The headlines applied to the various and conflicting versions of this story on this website are inaccurate and appear to be an attempt to malign an entire country based on the account of an unnamed individual who says that he has had a bad experience.  The story and blog you have published conflict with each other, contain falsehoods and are defamatory.

      Various claims made in the accounts are false, misleading and misreport the actions and intentions of the individual staff members of Massey University, who repeatedly used their best efforts. Even by the account of the former student, it shows inappropriate behaviour by the person concerned, repeated efforts by the University to arrange appropriate care for him and assisting him in a variety of ways including to return safely home.
      Massey was asked questions about a former student by Urmila Rao and declined to respond because we do not believe the public airing of the unfortunate circumstances helps the person concerned



    • Published on: May 17, 2012
    • 17 Comments
    • DS | Apr 20, 2013

    • Harmeet Would you please send me your E mail ID ?You may also contact me at Torpedo_2@ymail.com
    • Jai Ved | Mar 21, 2013

    • I have faced troubles in NZ as well. I had gone for Masters in CS studies in early 2003. I had done my Engineering in Computer Science from Mumbai University. After securing admission in almost all the universities in NZ I decided to join the best one which is University of Auckland. I was informed by the counselling centre here in Mumbai that the course selection and career path will be charted out with help from university counselors. After heavy efforts of getting an education loan, I managed to reach NZ. A rude shock was there for waiting. I was told by the education counselors that my grades were not good to pursue MS and I had to undergo additional two years of Bachelors program. They did not allow me to pick any course of my choice. The ones offered to me were of the category of "History of Computers" ! I had no choice but to fight with a few people out there, including the dean of the university and had to come back to India withing 4 weeks. The depression of unnecessary expenditure of travel, stay, and penalty of withdrawing from the course was pathetic !! Beware before you decide NZ as the cheaper option to study. Just to you that particular year there were almost 70 foreign students who pulled out of that university because of such a reason. I learned it the hard way. Be very clear on how things will be sorted before you leave for that country.
    • Sunil | Jan 31, 2013

    • This is very true if you were in New Zealand because I have also spend one year in this shit country dominated by british and europeons. I choose this country for post graduate studies and spend huge money to get admission. But honestly never choose Newzealand for studies because there was nothing to make future, no jobs and just face harrasment as well as racism. I agree with the victim because there were no humanbeing in New zealand. Never choose never for studies. This is my personal recommendation to people who goes for studies rather to enter the country and start working.
    • Sunil | Jan 31, 2013

    • This is very true if you were in New Zealand because I have also spend one year in this shit country dominated by british and europeons. I choose this country for post graduate studies and spend huge money to get admission. But honestly never choose Newzealand for studies because there was nothing to make future, no jobs and just face harrasment as well as racism. I agree with the victim because there were no humanbeing in New zealand.
    • Ashok Pillai | May 24, 2012

    • Its like when you are in India, racism is not an issue at all even though it prevails vastly.....but then when we go abroad the expectations are so high of the country's systems and everything else that sometimes we falter and fail to follow the basic things. The sudden freedom found in the foreign countries make the students do things that they are not supposed to do. Taking the route of unwanted friendships, illegal jobs, absence from lectures etc....and then find themselves caught in the web.
    • Ashok Pillai | May 24, 2012

    • Its like when you are in India, racism is not an issue at all even though it prevails vastly.....but then when we go abroad the expectations are so high of the country's systems and everything else that sometimes we falter and fail to follow the basic things. The sudden freedom found in the foreign countries make the students do things that they are not supposed to do. Taking the route of unwanted friendships, illegal jobs, absence from lectures etc....and then find themselves caught in the web.
    • Prof Pyarelal | May 24, 2012

    • Interesting exchange between Career360 and Planet Education representatives...I wonder if the inability of many recent Indian students to cope with the international education environment also plays a role...In the past, only the best Indian students used to go abroad and mostly for post-grad education and not surprisingly they all did very well... but now every youngster wants to go overseas even for under-grad education as long as their parents are able to fund their studies...even if they have poor academic records and very little interest in studying hard to succeed...I wonder if private recruitment agencies are compounding this issue further...Any more thoughts?
    • Ashok Pillai | May 24, 2012

    • I agree to it. But the things that have happened to the student has nothing to do with him going through Planet Education.....The problems he has gone through are completely personal and not due to any negligence from Planet Education's side. I hope you understand that.
    • logo |careers360 | May 24, 2012

    • Dear Mr. Pillai, As you would agree, franchise pacts happen at company’s level and students are not in the loop. When a student- applicant approaches a company, his/her interaction is based on the faith he/she places in the company, and not on a franchise. If students know that they are engaged with a franchise, that too a link, likely to wind up operations, they would be doubly cautious. Please feel free to touch base with us on editor@careers360.com for further interaction, if need be. Thanks, Regards
    • Ashok Pillai | May 24, 2012

    • I think you didnt understand my point. We have a centralized office in Ahmedabad which is Planet Education's H.O. which does all the offer letters and everything. Franchised offices then get the students docs and everything together for visas and apply. Since Neelu was closing down operations, the student is not even reflected in our books as 'commissions received' student. This happens when we ( H.O.) dont get any info regarding the student post the offer letter stage. However, having said that there is nothing wrong that Planet Education has done in the whole thing that has happened with the student. Massey Uni is a reputed uni and he was successfully enrolled into it. Our role as agents is to get the offer letters and assist the students in visas and see to it that they reach the destination and are enrolled into their course. We cannot go through each and every step of their course. We can only navigate them till their destination cause we are not the decision makers in terms of the admissions or visas. We can only guide them. How they live during their course and how they wish to portray themselves is completely their call. Thousands of students have gone to NZ, Australia, UK, USA, Singapore and Canada through us and are successful today in the respective countries. What has happened is unfortunate but at the moment it is just one side of the story.....who knows the other side ?
    • logo |careers360 | May 23, 2012

    • Your office was fully aware that the student had made it to NZ through Neelu. Please check: This mail has been marked to her. Again, Planet Education knew every movement regarding student’s visa , travel , tuition fee, backup fund transaction etc- as your office was involved in the entire process, till the student landed in the Massey campus. ---------------------------------------------------------- To: STUDENT@XXX.com ; neelu.planet@gmail.com Cc: STUDENT@XXX.com ; Yong, Ngaire Sent: Thursday, February 11, 2010 8:04 AM Subject: RE: Re: FW: arriving,at,palmerston,,pickup,and,accomodation: STUDENT Dear STUDENT, Campus Living have now confirmed that they have been able to allocate you a room with a catered option in Room 68, Moginie Hall and they will be sending you out information about payment.
    • Ashok Pillai | May 23, 2012

    • Hi...Thank you for getting back to me. Neelu had a franchise of Planet Education till 2010 and the franchise no longer exists. Fortunately we have been able to locate the offer letter provided to Neelu by our H.O. of the student but never got to know that he indeed made it to Massey Uni from Neelu. Any student going from Planet Education always attends an Orientation Program to get all the possible details about the new country. They also attend a similar orientation from the respective unis as well to be familiar with everything. Not sure how messy things are at the moment but you can ask the student to write to us and we will see what we can do. Not too much hope though as we do not work with Massey Uni anymore.
    • logo |careers360 | May 23, 2012

    • Dear Mr. Pillai, Sharing one of the many interactions that the student had with Planet Education. We have added STUDENT replacing student's name. From: Neelu Juneja, Planet Delhi neelu.planet@gmail.com To: STUDENT@XXX.com Cc: STUDENT@XXX.com Subject: Re: Re: FW: arriving,at,palmerston,pickup,and,accomodation: STUDENT Hi STUDENT, As they cannot book accommodation for your father, you will need to do it directly. Kindly look at the hotels suggested by Nicki. There are a number of motels located in Fitzherbert Avenue which are central to the city and also reasonably close to the Massey campus. Harringtons Motor Lodge and Colonial Court Regards Neelu Juneja Planet Education E-103 Lajpat Nagar I New Delhi 110 024 India Phone +91 11 4172 8104 Fax +91 11 4172 8105 Mobile +91 9818 480 380 neelu.planet@gmail.com
    • Ashok Pillai | May 22, 2012

    • When you have quoted Planet Education in your article as the student's agent, can you please tell me where this student is from and which Planet Education office did he go from ? I am the GM of Planet Education and after going through this article have looked at all our records not to find a single student sent to Massey ( NZ) in 2010, 2011 or 2012.
    • Harmeet | May 17, 2012

    • This is indeed a very sad story. The torture and the physical abuse that this guy had to bear is an inevitable loss. And it's not just about NZ. Most of the countries including US, Australia and China have this kind of racial discriimination. The heart stricken point is that even their own country like India, doesn't even bother to supports their own country's students. N.B. there is a metion of kirpan and drugs in regards to Sikh. First, most of the countries in this world have allowed Sikhs to wear their five articles of faith, one of which is Kirpan. So, where it's allowed, its allowed everywhere. Secondly, it's possible that you might find a sikh with drugs but it's just not possible to find a baptised sikh who taked drugs/drink etc. This story is just a single one, among many other racial discrimination stories.
    • Rajesh Kumar | May 17, 2012

    • This is indeed a very heart-rending story. Hope he gets justice.
    • ashutosh mishra | May 17, 2012

    • oh there is so much pain in thisworld,but fight is the name of life
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