3 Courses and Certifications

Online Customer Relationship Management Courses & Certifications

Customers are the ambassadors on the streets and they can lead more people to their favorite products, brands, and companies. Having loyal customers and maintaining healthy relationships with clients can bring higher growth in business. Here comes the relevance of managers and the need for customer relationship management (CRM). CRM is one of the most preferred specialisations in business studies as customer relations is key to the growth of the business. 

There are many online customer relationship management courses and customer relationship management certificate courses offered by ed-tech companies like Times Pro, GetSmarter, and Swayam. B.B.A in Customer Relationship Management, MBA in Customer Relationship Management, PG Diploma in Customer Relationship Management, and Advance Diploma in Customer Relationship Management are also available for those who plan to go higher and deeper in CRM studies. Hence in recent years, CRM certification has gained huge popularity.

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What is Customer Relationship Management?

Customer Relationship Management or CRM is very vital for business organisations and enterprises to ensure the satisfaction of their clients. Technologies and software are widely used by companies for the purpose of keeping up with the interest of their customers and keeping them engaged. Customer relationship management is one of the popular specialisations of MBA. 

Who can pursue Customer Relationship Management Courses?

You can join the customer relationship management training only if:

  • If you are interested in business, then pursue a crm certification.
  • If you are passionate about working with customers and clients.

Eligibility Criteria of Customer Relationship Management Courses

To take admission into undergraduate, postgraduate, and diploma courses in customer relationship management, you will have to meet the eligibility requirements set by the incisions. Refer below to know the eligibility criteria for customer relationship management courses. 

UG-level customer relationship management courses

  • The students must have completed their 10+2 from one of the recognised boards and must have secured a minimum of 55% of the score to join the ug level customer relationship management courses. 

PG-level customer relationship management courses

  • To join the pg level customer relationship management courses, the learners are expected to have completed a bachelor's in Customer Relationship Management (CRM) from one of the recognised colleges/universities with 55% marks. 

Customer Relationship Management Entrance Exams

Some institutions and universities will conduct entrance exams to provide admission to undergraduate and postgraduate customer relationship management courses. Some of them are listed below. 

Skills Required for Customer Relationship Management Courses

Having certain technical and soft skills will help you a lot while taking customer relationship courses as well as during your professional journey. Communication skills and understanding the needs of the customers are essential as you will have to persistently work with clients. Some of the skills required for customer relationship management online courses are: 

  • Communication skills
  • Research Skills
  • Self-motivation
  • Business Sense
  • Critical thinking
  • Problem-solving Skills

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What You Will Learn in Customer Relationship Management Courses?

The syllabus of customer relationship management classes and CRM courses will cover the whole gamut of aspects of customer relationship management. However, the course content may change from course to course. Some of the subjects that will be covered by customer relationship management courses in India and client relationship management courses are: 

  • Principles of Management
  • Corporate Communication
  • Organisational Behaviour
  • Finance for Managers
  • Managerial Economics
  • Marketing Management
  • Relationship Management
  • Sales & Distribution of Management
  • Financial & Accounting Management
  • Virtual Marketing
  • Marketing of Services
  • Customer Relationship Management 
  • Strategic Customer Relations Management
  • Business Ethics
  • Quantitative Techniques for Management
  • Accounting for Managers
  • Research Methods

Popular Customer Relationship Management Certification Courses

There are plenty of online customer relationship management courses and free customer relationship management courses you can enroll in to kick-start your journey in CRM. Online learning platforms like Futurelearn, Swayam, and the like offer many such customer relationship management courses. Some of the CRM courses may need the CRM course fees while others are free of cost. Some of the training for customer relationship management and free online certification courses in customer relationship management are tabulated below. 

Course

Provider

Duration 

CRM Fundamentals and Practice: Salesforce Reports, Objects, and Data Management

Futurelearn

4 Weeks

Professional Certificate in Basics of Understanding the Customer Needs

MSBM

2 Weeks

Certified Consumer Behavior Analyst

Vskills

Self-paced

Executive Certificate Programme in Customer Relationship Management

IIM Lucknow via Times Pro

6 Months

Customer Relationship Management

IIM Bangalore via Swayam

6 Weeks

Professional Certificate in Customer Relationship Management

Amity University e-learning, Greater Noida

6 Weeks

Career Opportunities after Customer Relationship Management Courses

After the customer relationship management certification courses, you can look for job opportunities in multinational companies, national-level business organisations, and other local business enterprises. Some of the career options you can try after the customer relationship management course are: 

  • Customer Service Manager
  • Customer Care Analyst
  • Customer Relationship Manager
  • Guest Relations Executive
  • Customer Care Manager

Salary Trends in Customer Relationship Management 

The salary scale of the customer relationship management professionals will have variations based on which kind and level of companies they work for and their experience. Some of the job profiles you can choose after CRM courses and their average annual salaries are provided in the table below. 

Job Profile

Average Salary 

Customer Service Manager

Rs 621,721 p.a. (Approx.)

Customer Service Representative (CSR) 

Rs 277,902 p.a. (Approx.)

Customer Service Supervisor

Rs 312,683 p.a. (Approx.)

*Source: Payscale

Resource Links for Online MBA 

Scope of Customer Relationship Management 

Customer Relationship Management (CRM) is one of the most sought-after specialisations among MBA aspirants as it has more demand in the job market. Professionals in customer relationship management can work in companies and organisations across various sectors including marketing, manufacturing, sales, banking, e-commerce, and management consulting. It has scope both in India and abroad. 

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Top Recruiters

Companies across various sectors including banking, finance, sales, marketing, manufacturing, and the like are in need of professionals in customer relationship management to forge a healthy bond with their clients. Some of the recruiters in CRM after they get done with best CRM certification courses: 

  • Microsoft
  • Amazon
  • Wipro
  • HSBC
  • Concentrix Corporation
  • Lithium

Customer Relationship Management Courses by Top Providers

Many online course providers offer online customer relationship management courses with certificates. Some of the best CRM certifications by the major providers are provided in the table below. 

Simpliv Learning Customer Relationship Management Courses & Certifications

Emeritus Customer Relationship Management Courses & Certifications

Swayam Customer Relationship Management Courses & Certifications

Edx Customer Relationship Management Courses & Certifications

Mindmajix Technologies Customer Relationship Management Courses & Certifications

GetSmarter Customer Relationship Management Courses & Certifications

Times Pro Customer Relationship Management Courses & Certifications

Vskills Customer Relationship Management Courses & Certifications

Futurelearn Customer Relationship Management Courses & Certifications

Wileynxt Customer Relationship Management Courses & Certifications

openSAP Customer Relationship Management Courses & Certifications

OHSC Customer Relationship Management Courses & Certifications

FAQs

Q) Can I learn customer relationship management online? 

Ans) Yes, you can learn CRM certification online from course providers like Edx, Vskills, Futurelearn, and Swayam offers online customer relationship management courses. 

Q) Which are the institutions that offer online customer relationship management courses? 

Ans) IIM Kozhikode, IIM Lucknow, NUS Business School, Singapore, and IIM Bangalore are some of the institutions that offer online customer relationship management courses. 

Q) What is the difference between CRM and BRM?  

Ans) BRM ( Business Relationship Management ) is concerning internal business partners and associates whereas CRM (Customer Relationship Management) is related to the customers external to the company. 

Q) What are the career options I can choose after CRM courses?

Ans) After the CRM courses, you can look for job opportunities like customer service manager, guest relations executive, customer care manager, customer care analyst, and customer relationship manager. 

Q) Which companies are likely to hire you after the customer relationship management courses?

Ans) After the CRM certification online courses, companies like Amazon, Wipro, HSBC, and Microsoft, as well as small-scale companies, will hire you. 

Career Category
Specialization
Job Role
Skills

Pricing

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Key Account Management

Offered by

Certificate

Key Account Management

The Key Account Management course is a residential programme offered by the Indian Institute of Management, Calcutta, currently ranking 2nd among all the Business Schools in India. Every business depends on its key accounts and identifying, defining, and engaging the key accounts are the most important factors for management.

The key account management course offers strategic skills to handle delicate information of customers and provide them with their needs accordingly. The tools and techniques taught primarily are focused on the minute details of a buyer and seller’s agenda to deliver the best of the deal for both parties. The main aspect of the key account management course is to make the learner aware of and eventually master the management techniques of internal and external teams and the techniques of resolving and negotiating the conflict between the parties involved.

The key account management classes will be held at Management Development Centre (MDC), IIM, Calcutta Campus enabling peer learning. The key account management programme involves case studies, simulations, role-plays, in-class exercises, lectures by IIM, Calcutta faculties for an all-around understanding of the topics.

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5 Days
90,000
Skills Covered:
Business analytics knowledge Networking Negotiation skills Customer service
Certified Telesales Executive

Offered by

Certificate

Certified Telesales Executive

Enrol in the Certified Telesales Executive programme by Vskills to understand the fundamentals, skills, best practices, and processes for Telesales. You will learn to apply your enhanced sales skills in the day-to-day life scenarios and while handling customers. The course extensively covers managing, editing, printing, and previewing files in MS Word 2003, MS PowerPoint- 2003, and MS Excel-2003.

Moreover, students become proficient sales professionals and are qualified for job opportunities in telesales marketing firms, MNCs, call centres, real estate sector, IT companies, banks, credit card companies, art organisations and more. The Certified Telesales Executive training course has a comprehensive online learning curriculum complying with industry standards.

Besides, learners get a government certificate with lifetime validity after finishing the Vskills Certified Telesales Executive online course. Vskills certificates do not expire; hence students don't have to worry about renewing them frequently. Candidates are also marked as "Vskills certified" on the prominent digital job and career platforms. The course significantly increases your chances of scoring a high-paying job.

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1,999
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Certified Consumer Behavior Analyst

Offered by

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Certified Consumer Behavior Analyst

As a Consumer Behavior Analyst, individuals are required to stay connected with different departments in order to formulate effective strategies and policies to justify their role, which is not possible unless they have a strong grasp over concepts involved in the same. Vskills Certification for Consumer Behavior Analyst provides a vivid orientation and training to candidates with thumb rules of Consumer Behaviour Analysis and ways of implementation of the same.

The certification comprises intricate and detailed discussion by industry experts on various areas including market segmentation, consumer behaviour basics, consumer perception, attitudes, learning, communication and personality of consumer, opinion leadership, the consumer in social settings, decision-making process, online consumer behaviour, and industrial buying behaviour. Moreover, the course would also give candidates a first-hand experience of the workplace through to-the-point questions in practice tests and assignments, which are compulsory to be performed.

Lastly, government-recognised certification with a lifelong validity would be enough for any learner dedicated to establishing themselves as certified professionals in the domain. Throughout the course, they will get access to placement assistance, extra sample questions and an overview of the course through a sample chapter.

...Read More
1,999
Skills Covered:
Marketing skills

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