- Introduction
- What is ITIL?
- Co-creation of Value through Service
- Service Relationships
- Week 1 Review
ITIL 4 Foundation Certificate with Official Digital Manual and Exam
Enroll in this course and get high-quality training in the ITIL® framework to provide professional IT Service Management.
Online
5 Weeks
₹ 56,479
Quick facts
particular | details | |
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Medium of instructions
English
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Mode of learning
Self study, Virtual Classroom
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Mode of Delivery
Video and Text Based
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Course overview
With the ITIL® 4 Foundation Certification, take your IT Service Management career to the next level and get comprehensive training in the ITIL® 4 framework. Learn about the latest features of ITIL® 4, which is internationally recognised as the standard for IT Service Management (ITSM).
QA, which is the UK’s leading tech and management skills organisation, provides the Microcredential in ITIL® 4 Foundation Certification. You will learn the foundational skills required to work with ITIL® 4 and get in-depth, first-level training in the same. This course is beneficial for anyone who is involved in the delivery, provision or support of IT-enabled services in any organisation.
During the ITIL® 4 Foundation Certification course by FutureLearn, you will learn about the Service Value System (SVS), key concepts of ITIL® 4 framework, principles of project management and more. In the end, you will appear for the certification exam. The completion certificate is certified by QA and accredited by AXELOS.
The highlights
- Internationally-recognised certification
- AXELOS accredited
- QA certified
- Certificate exam
- Self-paced learning
- Study manual
- Speak to an advisor
- Tutor-marked assessments
Program offerings
- Certificate of completion by qa
- Assignments
- Projects
- Enrollment advisors
- Quick completion
- Certificate exam
Course and certificate fees
Fees information
You can choose out of payment options such as PayPal, Visa, Mastercard or American Express card to pay the fee.
ITIL 4 Foundation Certification fee structure
Course | Total Fee |
ITIL® 4 Foundation Certification | ₹56,479 |
certificate availability
certificate providing authority
Eligibility criteria
There are no prerequisites for the ITIL® 4 Foundation Certification course, but the candidates should be preferably working in an IT service environment.
Certificate Qualifying Details
After you complete the course, you will get an exam voucher with detailed instructions, using which you can book and schedule your official certification exam through the PeopleCert online schedule. You will get 12 months to use the voucher.
What you will learn
Candidates who complete the ITIL® 4 Foundation Certification by FutureLearn will gain a comprehensive understanding of:
- The seven main principles of ITIL® 4
- Service management and its four dimensions
- Applications of the ITIL value system
- The key concepts of ITIL 4 framework and how they enable co-creation of business values
- Lean, DevOps, Agile and other practices
- ITIL practices application
- In-depth knowledge of seven key ITIL practices
Who it is for
The ITIL® 4 Foundation Certification by FutureLearn has been designed to enable the IT staff to improve their management of technical infrastructure and provide improved support to users. All levels of IT staff can apply, including the following:
- Technical Support
- Technical Analysts
- IT Project Managers
- Service Desk Analysts
- Helpdesk Team Leader
Admission details
Step 1. To get admission in the ITIL® 4 Foundation Certification by FutureLearn, visit the official FutureLearn website:
Step 2. You will spot the options to ‘Join now $744’, ‘Register’ or ‘Sign in’. Click on any one of these options.
Step 3. Sign up on FutureLearn by creating a new account or by using your Facebook/Google ID.
Step 4. Select your preferred payment method and pay the course fee online.
Filling the form
There is no separate application form for the ITIL® 4 Foundation Certification Microcredential. The interested candidates can directly create an account and gain admission to the course.
The syllabus
Week 1: Introduction | The Key Concepts of Service Management
Week 2: The ITIL® Service Value System
- Introducing the SVS and the SVC
- The Service Value System (SVS)
- The Service Value Chain (SVC)
- Week 2 Review
Week 3: The ITIL® Practices
- 8 ITIL Practices
- Continual Improvement and Change Enablement
- Incident Management and Problem Management
- Service Request Management and Service Desk
- Service Level Management
- Week 3 Review
Week 4: The ITIL® Guiding Principles | The Four Dimensions of Service Management
- The Four Dimensions of Service Management
- The Seven Guiding Principles
- Week 4 review
Week 5: Revision and Further Resources
- Revision
- Mock Exams
- Further Resources
- Conclusion and Next Steps
Evaluation process
The candidates who enrol in the ITIL® 4 Foundation Certification online course will have to take an exam at the end of the course. This one-hour exam will have multiple-choice questions, and it is necessary to pass the exam to get the ITIL® 4 Foundation Certification. If you wish to pursue this framework further, then this exam certification is a prerequisite.
How it helps
The ITIL 4 Foundation Certification programme will be highly beneficial for people working in the ITSM industry and who wish to get improved career opportunities. Since ITIL is a globally-recognised framework, it will be an added credential to your resume, using which you can get a job anywhere in the world. The QA certification will add credibility to your credentials, and it is the key for people looking for careers in IT Service Management.
FAQs
You will learn skills like IT-enabled service delivery, negotiating, project management, Agile, time management, Lean processing and critical thinking.
No, you need to appear for the certification exam and secure the minimum marks to receive the foundation-level certificate.
No, all candidates can keep the QA manual even after the course is complete.
You need to dedicate six hours of study per week for five weeks.
You can apply for a course cancellation before the starting date of the course. Once the course begins, you cannot get a refund.