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    MBA Service Management - Admissions, Course Details, Specializations, Scope, Jobs

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    MBA Service Management - Admissions, Course Details, Specializations, Scope, Jobs

    Edited By Nikhil Verma | Updated on Nov 28, 2023 05:23 PM IST

    What is MBA Service Management?

    MBA in service management is a postgraduate-level programme that offers advanced knowledge in various business-related subjects, including accounting, statistics, entrepreneurship, strategic analysis, and service marketing. The MBA service management course spreads over two years, divided into four semesters, with a primary focus on principles and strategies for managing service-oriented businesses and organisations. Through a combination of core and elective subjects, the services management course at the master’s level equips individuals with skills to excel in the hospitality, healthcare, consulting, financial services, and retail sectors.

    In contrast to traditional MBA programmes that cover a wide range of business topics, an MBA in service management allows students to specialise in specific fields such as marketing, finance, human resources, and entrepreneurship. This article provides information on the benefits, scope, tuition fees, potential salaries, and MBA in service management career opportunities.

    Highlights - MBA Service Management

    Particulars

    Values

    Degree Name

    MBA service management

    Degree Type

    Postgraduate

    Degree Duration

    2 years

    Entrance Exams

    CAT, CMAT, GMAT, MAT

    Eligibility Criteria

    Bachelor’s degree

    Admission process

    Entrance test

    Fees for the entire duration

    Rs. 8,100 to Rs. 3.50 lakhs

    Average Salary

    Rs. 6.18 LPA

    Job profiles

    Customer Service Manager, Client Service Manager, Operations Manager, Retail Manager, Human Resources Manager

    Top recruiters

    McKinsey & Company, Walmart, IBM, Boston Consulting Group (BCG), Deloitte, Marriott International

    MBA Service Management Eligibility Criteria

    The MBA in service management eligibility criteria are determined by the governing bodies of the respective institutions and may vary from one college to another. In general, a bachelor's degree with a minimum specified percentage of marks is a common requirement. To find the specific eligibility criteria for MBA service management courses at different institutions, candidates can easily access this information on their respective websites. It is advisable to review these details before applying, as some colleges may also specify the type of bachelor's degree required.

    Government colleges typically admit students based on MBA service management entrance examinations, whereas private colleges may or may not conduct entrance exams. Also, there may be different eligibility criteria for reserved category students and international students. The MBA service management eligibility criteria considered by most management colleges in India are provided below.

    • Candidates must possess a bachelor's degree from a recognised university in any field.

    • They need to score a minimum of 50 per cent marks in their respective degree.

    • Candidates must pass an entrance examination, which may include CAT, CMAT, GMAT, MAT, or other state or university-level tests.

    • Reserved category candidates are provided with the concession of five per cent lower marks to meet the minimum passing criteria.

    Popular Management Colleges in India

    MBA Service Management Admission Procedure

    Most public colleges have similar MBA in service management admission procedures, which typically include passing an entrance exam, participating in an interview and allocating seats based on the exam's scorecard. In contrast, private colleges may admit students directly based on their degree scorecard without conducting an entrance exam. Each academic year, colleges offering MBA in service management courses release notifications with details about the admission process. The total number of available seats in these institutions determines the number of new admissions. Public colleges often have specialised seats for students from reserved categories. In the list below, we have provided the MBA service management admission procedure followed by top management colleges in India.

    • Applicants must initially satisfy the eligibility requirements.

    • They are required to pass the specified entrance examinations, which may include CAT, CMAT, GMAT, MAT, or other state or university-level tests.

    • Those who meet the cutoff criteria can proceed to apply for their preferred specialisation and college through online counselling.

    • Seat allocation will be determined based on the entrance exam scorecards, with priority given to candidates who achieve higher scores.

    • Candidates who are selected must visit the college in person to submit their valid documents and make the necessary course fee payments.

    Top MBA Service Management Entrance Exams

    For MBA service management admissions, there are several highly esteemed national-level entrance examinations, including CAT, CMAT, GMAT, and MAT. These exams serve as the key to securing admission to prestigious universities and colleges in India. In the below sections, we will provide detailed insights into these MBA service management entrance examinations.

    CAT: The Common Admission Test (CAT) stands as the top MBA service management entrance exam in India. Conducted annually in a computer-based format, it acts as the primary means for gaining admission to renowned business schools (IIMs).


    MAT: The Management Aptitude Test (MAT) is a nationally recognised entrance examination that assesses the aptitude of individuals aspiring to join various Master of Business Administration (MBA) and Post Graduate Diploma in Management (PGDM) programmes. MAT is organised by the All India Management Association.


    GMAT: The Graduate Management Admission Test (GMAT) is accepted among various business schools and universities. It is a popular choice for individuals looking to further their education in the field of business and management.


    CMAT: The Common Management Admission Test (CMAT) is a national-level entrance exam in India that facilitates admission to a variety of management courses. Administered by the National Testing Agency (NTA), CMAT is widely acknowledged and accepted by numerous business schools and educational institutions throughout the nation.

    MBA Service Management Cutoff for Top Colleges

    Every year, colleges offering MBA in service management courses release their cutoff scores on their official websites. The MBA service management cutoff varies for each category, with the general category typically having a higher cutoff compared to other categories. However, in private colleges, cutoff scores are published without considering reservation factors.

    The MBA service management cutoff fluctuates annually, influenced by factors such as the difficulty level of the entrance exam, the total number of available seats, and the number of applicants. Prestigious management colleges in India take into account the cutoff scores of exams like CAT, CMAT, GMAT, and MAT. The MBA service management cutoff at these top institutes tends to be higher compared to other colleges.

    MBA Service Management Skills

    Certain skills are essential for individuals pursuing an MBA service management. These skills assist candidates in both their coursework and their careers. The table below outlines the MBA service management skills required by candidates, although not mandatory.

    Time Management

    Communication skills

    Customer Service and Relationship Management

    Cross-Cultural and Global Awareness

    Project Management

    Leadership

    MBA Service Management Syllabus/Subjects

    The MBA service management course is structured into four semesters, with each semester having a predetermined set of subjects. While the specific subjects taught may vary, the overall MBA service management curriculum is standardised across all colleges. During the last two semesters, students have the opportunity to select their specialisation.

    The MBA service management syllabus comprises both core and elective subjects, as well as seminars, project work, and research publications. Below is a table that outlines the MBA service management subjects taught at the University of Rajasthan.

    Semester 1

    Accounting For Managers

    Marketing Management-1

    Human Resource Management

    Quantitatives Techniques

    Managerial Economics

    Services Management-1

    Elective

    -

    Semester 2

    Production and Operation Management

    Business Research and Data Analytics

    Financial Management

    Human Resource Planning and Development

    Services Management-II

    Marketing Management-II

    Elective

    -

    Semester 3

    Strategic Analysis and Choice

    Project Formulation and Implementation

    Summer Internship Project

    Global Business Management

    Specialisation

    -

    Semester 4

    Strategic Execution

    Business Regulation and Legislation

    CSR, Ethics, and Corporate Governance

    Research Project

    Specialisation

    -

    MBA Service Management Fees

    The MBA in service management fee structure varies among colleges and is determined by the respective governing bodies. Government-funded colleges typically have lower fees in comparison to private colleges, and they often offer scholarships to deserving candidates. Moreover, in government colleges, the MBA service management fees may differ based on gender and reserved categories, which is not the case in private colleges. The average MBA service management fees can range from Rs. 8,100 to Rs. 3.50 lakhs.

    MBA Service Management Scope

    The MBA in service management scope is promising and offers various opportunities in a wide range of sectors, private as well as public. Graduates with this specialisation can pursue careers in service-oriented industries, such as healthcare, hospitality, retail, IT services, and financial services. The demand for professionals with expertise in service management is growing, as businesses increasingly recognise the importance of delivering excellent service to maintain a competitive edge. Moreover, candidates interested in higher education can opt for a Ph.D. and pursue a career as an academician or researcher.

    Career Options after MBA Service Management

    Pursuing an MBA in service management can open doors to a rewarding and diverse set of career opportunities in various sectors, primarily focused on service-oriented industries. Here are some popular MBA service management career options and roles that individuals can pursue:

    Customer Service Managers: Customer service managers are responsible for overseeing a team of customer service representatives, ensuring the delivery of excellent customer support, and handling escalated issues. They also implement strategies to enhance customer satisfaction and retention.

    Client Service Managers: Client service managers are responsible for maintaining and strengthening relationships with clients. They ensure their needs are met, and manage a team to deliver high-quality service and support.

    Operations Managers: Operations managers ensure efficient and effective processes, manage resources, and meet the operational goals of organisations. They play a crucial role in optimising operations and enhancing productivity within various industries.

    Retail Managers: Retail managers manage staff, inventory, sales, and customer service to ensure the store's smooth operation and profitability. They are also involved in visual merchandising, marketing, and meeting sales targets.

    Human Resources Managers: Human resources managers are individuals who manage recruitment, employee relations, benefits, training, and development, and ensure compliance with labor laws and company policies. They also play a crucial role in workforce planning and organisational development.

    Top Recruiters

    McKinsey & Company

    Amazon

    Walmart

    Boston Consulting Group (BCG)

    Deloitte

    IBM

    Accenture

    Marriott International

    Benefits of Studying MBA Service Management

    MBA service management benefits individuals with a strong foundation for a rewarding and versatile career in service industries. The MBA service management course equips students with leadership and management skills crucial for overseeing service operations and teams effectively. Graduates tend to receive higher salary packages, and after gaining several years of experience, they can be promoted to managerial roles.

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    MBA Service Management Salary

    After completing the MBA in service management course, candidates are expected to earn competitive salaries due to their demand in the job market. However, the MBA in service management salary varies widely and depends on individual factors, including their expertise. Other determinants, such as an individual's experience, the employing company, job role, and geographic location, also influence the MBA in service management salary. In the table below, we will explore the average MBA service management salary for various job roles.

    Job RolesAverage Salary

    Customer Service Manager

    Rs. 6.18 LPA

    Client Service Manager

    Rs. 5.62 LPA

    Operations Manager

    Rs. 8.18 LPA

    Retail Manager

    Rs. 5.06 LPA

    Human Resources Manager

    Rs. 7.32 LPA

    List of Top MBA Colleges in India Offering Service Management Specialisation

    There are few colleges in India that offer MBA in service management courses. In the table below, we have compiled a list of the top MBA service management colleges in India based on their popularity and ranking.

    Top Government MBA Colleges in Service Management in India

    There are a limited number of government MBA service management colleges in India. Out of these, we have compiled a list of the top government MBA service management colleges in the table below based on their academic and placement excellence.

    Colleges

    Fees

    IIITM Gwalior

    Rs. 3.59 lakhs

    RA Podar Institute of Management, Jaipur

    Rs. 1.89 lakhs

    NEHU Shillong

    Rs. 8,100

    Maharshi Dayanand Saraswati University, Ajmer

    Rs. 75,300

    North Eastern Hill University, Tura Campus, Shillong

    Rs. 8,100

    Frequently Asked Question (FAQs)

    1. What is MBA service management?

    MBA in service management is a postgraduate programme that focuses on managing service-oriented businesses and organisations, equipping individuals with skills to excel in various service sectors.

    2. What are the entrance exams for MBA service management?

    CAT, CMAT, GMAT, and MAT are the top MBA service management entrance exams.

    3. What are the eligibility criteria for an MBA in service management?

    Candidates must have a bachelor's degree from a recognised university and typically need to score a minimum of 50 per cent marks in their respective degrees.

    4. How does the admission process for MBA service management work?

    The admission process often involves clearing the entrance exams, applying for specialisations and colleges through online counselling, and seat allocation based on entrance exam scorecards.

    5. What is the syllabus for MBA service management?

    The MBA service management syllabus includes core subjects like marketing, finance, human resources, services management, and other elective subjects. It also involves seminars, project work, and research publications.

    6. How much is the MBA service management course fee?

    MBA service management fees vary, ranging from Rs. 8,100 to Rs. 3.50 lakhs. Government colleges often have lower fees compared to private colleges.

    7. What is the scope of MBA service management?

    The scope is promising, with opportunities in various service sectors, including healthcare, hospitality, retail, IT services, and financial services.

    8. What is the average salary for MBA service management graduates?

    The average salary varies depending on factors such as experience, job role, employing company, and location. It typically ranges from Rs. 5 to 8 lakhs per annum.

    9. Are there scholarships available for MBA service management students?

    Government-funded colleges often provide scholarships to meritorious candidates and those belonging to reserved categories. It is recommended to check with specific institutions for scholarship opportunities.

    10. Can international students apply for an MBA in service management in India?

    Yes, international students are eligible to apply for MBA service management programmes in India. They should meet the specific eligibility criteria and admission requirements of the chosen institution.

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    In a career as a copywriter, one has to consult with the client and understand the brief well. A career as a copywriter has a lot to offer to deserving candidates. Several new mediums of advertising are opening therefore making it a lucrative career choice. Students can pursue various copywriter courses such as Journalism, Advertising, Marketing Management. Here, we have discussed how to become a freelance copywriter, copywriter career path, how to become a copywriter in India, and copywriting career outlook. 

    5 Jobs Available
    Journalist

    Careers in journalism are filled with excitement as well as responsibilities. One cannot afford to miss out on the details. As it is the small details that provide insights into a story. Depending on those insights a journalist goes about writing a news article. A journalism career can be stressful at times but if you are someone who is passionate about it then it is the right choice for you. If you want to know more about the media field and journalist career then continue reading this article.

    3 Jobs Available
    Publisher

    For publishing books, newspapers, magazines and digital material, editorial and commercial strategies are set by publishers. Individuals in publishing career paths make choices about the markets their businesses will reach and the type of content that their audience will be served. Individuals in book publisher careers collaborate with editorial staff, designers, authors, and freelance contributors who develop and manage the creation of content.

    3 Jobs Available
    Vlogger

    In a career as a vlogger, one generally works for himself or herself. However, once an individual has gained viewership there are several brands and companies that approach them for paid collaboration. It is one of those fields where an individual can earn well while following his or her passion. 

    Ever since internet costs got reduced the viewership for these types of content has increased on a large scale. Therefore, a career as a vlogger has a lot to offer. If you want to know more about the Vlogger eligibility, roles and responsibilities then continue reading the article. 

    3 Jobs Available
    Editor

    Individuals in the editor career path is an unsung hero of the news industry who polishes the language of the news stories provided by stringers, reporters, copywriters and content writers and also news agencies. Individuals who opt for a career as an editor make it more persuasive, concise and clear for readers. In this article, we will discuss the details of the editor's career path such as how to become an editor in India, editor salary in India and editor skills and qualities.

    3 Jobs Available
    Content Writer

    Content writing is meant to speak directly with a particular audience, such as customers, potential customers, investors, employees, or other stakeholders. The main aim of professional content writers is to speak to their targeted audience and if it is not then it is not doing its job. There are numerous kinds of the content present on the website and each is different based on the service or the product it is used for.

    2 Jobs Available
    Reporter

    Individuals who opt for a career as a reporter may often be at work on national holidays and festivities. He or she pitches various story ideas and covers news stories in risky situations. Students can pursue a BMC (Bachelor of Mass Communication), B.M.M. (Bachelor of Mass Media), or MAJMC (MA in Journalism and Mass Communication) to become a reporter. While we sit at home reporters travel to locations to collect information that carries a news value.  

    2 Jobs Available
    Linguist

    Linguistic meaning is related to language or Linguistics which is the study of languages. A career as a linguistic meaning, a profession that is based on the scientific study of language, and it's a very broad field with many specialities. Famous linguists work in academia, researching and teaching different areas of language, such as phonetics (sounds), syntax (word order) and semantics (meaning). 

    Other researchers focus on specialities like computational linguistics, which seeks to better match human and computer language capacities, or applied linguistics, which is concerned with improving language education. Still, others work as language experts for the government, advertising companies, dictionary publishers and various other private enterprises. Some might work from home as freelance linguists. Philologist, phonologist, and dialectician are some of Linguist synonym. Linguists can study French, German, Italian

    2 Jobs Available
    Welding Engineer

    Welding Engineer Job Description: A Welding Engineer work involves managing welding projects and supervising welding teams. He or she is responsible for reviewing welding procedures, processes and documentation. A career as Welding Engineer involves conducting failure analyses and causes on welding issues. 

    5 Jobs Available
    QA Manager
    4 Jobs Available
    Product Manager

    A Product Manager is a professional responsible for product planning and marketing. He or she manages the product throughout the Product Life Cycle, gathering and prioritising the product. A product manager job description includes defining the product vision and working closely with team members of other departments to deliver winning products.  

    3 Jobs Available
    Quality Controller

    A quality controller plays a crucial role in an organisation. He or she is responsible for performing quality checks on manufactured products. He or she identifies the defects in a product and rejects the product. 

    A quality controller records detailed information about products with defects and sends it to the supervisor or plant manager to take necessary actions to improve the production process.

    3 Jobs Available
    Production Manager
    3 Jobs Available
    Team Lead

    A Team Leader is a professional responsible for guiding, monitoring and leading the entire group. He or she is responsible for motivating team members by providing a pleasant work environment to them and inspiring positive communication. A Team Leader contributes to the achievement of the organisation’s goals. He or she improves the confidence, product knowledge and communication skills of the team members and empowers them.

    2 Jobs Available
    Procurement Manager

    The procurement Manager is also known as  Purchasing Manager. The role of the Procurement Manager is to source products and services for a company. A Procurement Manager is involved in developing a purchasing strategy, including the company's budget and the supplies as well as the vendors who can provide goods and services to the company. His or her ultimate goal is to bring the right products or services at the right time with cost-effectiveness. 

    2 Jobs Available
    Merchandiser
    2 Jobs Available
    QA Manager
    4 Jobs Available
    Azure Administrator

    An Azure Administrator is a professional responsible for implementing, monitoring, and maintaining Azure Solutions. He or she manages cloud infrastructure service instances and various cloud servers as well as sets up public and private cloud systems. 

    4 Jobs Available
    AWS Solution Architect

    An AWS Solution Architect is someone who specializes in developing and implementing cloud computing systems. He or she has a good understanding of the various aspects of cloud computing and can confidently deploy and manage their systems. He or she troubleshoots the issues and evaluates the risk from the third party. 

    4 Jobs Available
    Computer Programmer

    Careers in computer programming primarily refer to the systematic act of writing code and moreover include wider computer science areas. The word 'programmer' or 'coder' has entered into practice with the growing number of newly self-taught tech enthusiasts. Computer programming careers involve the use of designs created by software developers and engineers and transforming them into commands that can be implemented by computers. These commands result in regular usage of social media sites, word-processing applications and browsers.

    3 Jobs Available
    Product Manager

    A Product Manager is a professional responsible for product planning and marketing. He or she manages the product throughout the Product Life Cycle, gathering and prioritising the product. A product manager job description includes defining the product vision and working closely with team members of other departments to deliver winning products.  

    3 Jobs Available
    ITSM Manager
    3 Jobs Available
    Information Security Manager

    Individuals in the information security manager career path involves in overseeing and controlling all aspects of computer security. The IT security manager job description includes planning and carrying out security measures to protect the business data and information from corruption, theft, unauthorised access, and deliberate attack 

    3 Jobs Available
    Big Data Analytics Engineer

    Big Data Analytics Engineer Job Description: A Big Data Analytics Engineer is responsible for collecting data from various sources. He or she has to sort the organised and chaotic data to find out patterns. The role of Big Data Engineer involves converting messy information into useful data that is clean, accurate and actionable. 

    2 Jobs Available
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