Question : Case Study : Communication Effectiveness at XYZ Corporation
XYZ Corporation emphasizes effective communication to achieve its organizational objectives. Consider the following scenario to answer the questions.
Question :
The CEO of XYZ Corporation values open communication and encourages employees to share their ideas and concerns. This reflects which type of communication?
Option 1: Formal communication
Option 2: Informal communication
Option 3: Vertical communication
Option 4: Downward communication
Correct Answer: Informal communication
Solution : The correct answer is (b) Informal communication
The CEO valuing open communication and encouraging employees to share their ideas and concerns represents an informal communication approach. Informal communication is characterized by free-flowing and unstructured exchanges of information, ideas, and concerns within an organization. It often occurs spontaneously and is not bound by formal channels or hierarchy. In this scenario, the CEO's encouragement for open communication implies a culture that fosters informal communication, allowing employees to freely share their thoughts and opinions.
What is one merit of formal communication at XYZ Corporation?
Option 1: Rapid transmission of information
Option 2: Promoting employee creativity
Option 3: Building strong interpersonal relationships
Option 4: Reducing reliance on organizational hierarchy
Question : Case Study : Overcoming Communication Barriers at ABC Enterprises
ABC Enterprises focuses on overcoming communication barriers for seamless information flow. Consider the following scenario to answer the questions.
The supervisor at ABC Enterprises values open communication and encourages employees to share their ideas and concerns. This reflects which type of communication?
Employees at XYZ Corporation hesitate to share their ideas during meetings due to a lack of confidence. This barrier to effective communication is known as:
Option 1: Semantic barrier
Option 2: Psychological barrier
Option 3: Organizational barrier
Option 4: Personal barrier
Complex organizational structure and numerous hierarchical levels lead to communication delays at XYZ Corporation. This barrier to effective communication is known as:
Question : Case Study : Effective Communication Strategy at LMN Innovations
LMN Innovations focuses on a well-rounded communication strategy to achieve organizational goals. Consider the following scenario to answer the questions.
The CEO of LMN Innovations values a structured approach to communication, where formal channels are utilized for official messages. This reflects which type of communication?
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