- Mode: Full time
- Duration: 1.5 Years
Diploma in Front Office course is related to imparting knowledge about service delivery systems, where employees engage with customers. It uses the parameter of labor identity to figure out the distinctive characteristics of a service. While applying for this course one should first and foremost ensure that he or she possesses the necessary aptitude and traits required for this kind of work. You should have the zeal and enthusiasm to learn the new way of life that will help you make the most out of this field. In this field, you need to be very flexible with your working hours. In this case, pleasing personality works the best. You are perfectly suited for this program if you are gentle and have a caring attitude.
The aim of the Front Office Operations is to introduce the students to the systems and procedures required for Front Office Operations. It emphasizes the importance of high standards in personal qualities and the provision of customer service. Students develop knowledge and skills in reception procedures as well as understanding the key legislation that relates to reception procedures. They also evaluate the suitability of different procedures for a range of hospitality outlets.
Front office staff deals with whatever question the visitor has and put them in contact with a relevant person at the company. The front office receives information about the customers and will then pass this on to the relevant department within the company. The front office can also contact the marketing or sales department should the customers have questions. The most common work for the front office staff is to get in touch with customers and help out internally in the office. Staff working at the front office also deals with simple tasks, such as printing & typing tasks, sorting emails etc. Although front office staff might only need to perform tasks such as answering the phone, using the printer and fax machine, training is still needed for these tasks.
A candidate must have Pass with 50% (GEN) / 45% (SC/ST) aggregate marks in 10+2 or equivalent from any recognized board.