Operations Manager Job Description & Roles and Responsibilities

An operations manager is an integral part of any business, ensuring operational efficiency. Whether a business is in insurance, healthcare, marketing, or manufacturing, every business needs an operations manager to perform daily tasks to run the business effectively and smoothly. He or she checks production and distribution activities, manages human resources, helps in formulating policies, and collaborates with different departments.

Operation Manager Job Description

An operations manager job description differs depending on the industry. For example, a manufacturing business operations task may involve controlling the overall production and distribution, quality assurance, and analysing product data for goods and services. On the other hand, finance industry operation tasks may include on-boarding clients, maintaining sales data, preparing MIS reports, and conducting meetings.

In general, an operations manager is responsible for important policy planning, and business growth strategies. He or she may also be involved in helping Human Resources with the recruitment process. Along with this, the individual collaborates and communicates with stakeholders and ensures all legal and regulatory operations are performed following the law and regulations.

Operations Manager Roles And Responsibilities

An operations manager plays an important role in performing effective and smooth operational activities daily. He or she leads the team, develops strategies, helps with human resources, and ensures quality assurance. Some of the important Operations Manager Roles and Responsibilities are given below:

Improve Operational Performance: An operations manager is responsible for improving the operations performance for the efficiency and effectiveness of the business. He or she monitors and oversees the entire production process end-to-end.

Employees Management: Employee management is very important for any business to survive in the long term. An operations manager provides training, measures the performance and productivity, and gives feedback to employees. Along with this he or she ensures safety standards for the health of employees.

Analysing Financial Data: An operations manager analyses financial data and industry trends in order to identify opportunities for operational improvement and cost saving. Moreover he or she is involved in managing budgets, forecasting, resource allocation to meet the business objectives.

Quality Control: An operations manager conducts quality checks to ensure that business goods and services are meeting customer requirements or not. He or she finds the ways to improve customer satisfaction and monitors key performance indexes for quality assurance.

Communication and Reporting: Strong communication and reporting to stakeholders is one of the crucial tasks for an operations manager for effective operations. It is important to increase productivity and innovation at the workplace.

Related:

• Top 10 Online Courses for Operations Management
• Top 20 Skills for Operations Managers

Career Path Progression of an Operations Manager

Career path in operations management is impressive from operations coordinator to vice president of operations. All the roles are very crucial and progressive. There is no fixed career path for an operations manager, below is the most common career path mentioned.

Operations Coordinator: An operations coordinator coordinates with different departments and ensures smooth operations and communication. He or she is tasked with administrative work like arranging travelling requirements, making and answering all important phone calls, and conducting meetings.

Operations Supervisor: An operations supervisor checks all the operational activity within the department and makes sure all the standard procedures are followed, adhering to compliance. He or she is responsible for providing training to employees and working for process improvement by taking various decisions.

Operations Manager: An operations manager is an experienced professional in operations management. He or she plays a vital role in operational plans and strategies to ensure effective and efficient workflow. He or she works closely with top level management and advice on important operational decisions.

Director of Operations: A director of operations works on a wide range of operational tasks with high responsibility. He or she analyses and evaluates all the operational procedures and strategies to make effective decisions. A director of operations is also responsible to manage operational risk and make plans accordingly to meet organisational objectives.

Vice President of Operation: This is the upper level position in the operations management and comes with a wide range of roles and responsibilities. A VP of operations assess overall perforation of each department and identify the area of concern and develop strategies. He or she is more responsible to manage annual budgeting and other financial profitability aspects.

What are the qualifications to become an operations manager?

To qualify as an Operations Manager, one needs to pursue a Bachelor's degree in Business Administration, Management, or a related field. Relevant subjects may include Operations Management, Logistics and Supply Chain Management. Many aspiring Operations Managers opt to further enhance their qualifications by obtaining a Master's degree in Business Administration (MBA) with a specialisation in Operations Management.

Bachelor's Degree

• Bachelor of Commerce
• B.Com. Hons.
• Bachelor of Management Studies
• Bachelor of Business Administration

Master's Degree

• Master of Business Administration
• Master of Commerce Honours
• Master of Commerce

Operations Manager Skills

Every job role demands individuals with a specific set of skills to be relevant in the industry. Similarly, in the operations manager job role, individuals are required to acquire some set of skills to perform effective operation at the workplace.

• Leadership
• Problem Solving
• Communication
• Organisational Skills
• Analytical Thinking
• Adaptability
• Attention to detail
• Collaboration

What Are the Top Companies for an Operations Manager?

Every business needs an operation manager to perform daily operational activity for the overall success of business. Companies are continuously hiring for this job role. An individual with right guidance and skills can make a successful career in operation management. Below is the list of top companies continuously hiring for an operations manager.

• Accenture
• Amazon
• Concentrix
• IBM
• Teleperformance
• Tata Consultancy Services
• Cognizant Technology Solutions
• Wells Fargo
• Capgemini

Operations Manager Salary

The job of an operations manager is very important in every organisation, whether the business is in manufacturing, financial services, or automobiles. Therefore, the demand for an operations manager is quite high, and the salary structure is also lucrative. According to AmbitionBox, an operations manager earns between Rs. 3 lakhs and Rs. 20.9 lakhs per annum, with an average salary of Rs. 10.7 lakhs per annum.

Source: Glassdoor

Note: The salary figures mentioned anywhere in the article are just for reference purposes. Actual salaries may vary depending on the respective candidates, employer, job location, and numerous other factors.

Related:

• Online Operations Management Courses & Certifications
• Free Operations Management Courses & Certifications

Conclusion

An operations manager is very important for any organisation to perform daily operational activities smoothly and efficiently. An individual who wants to become an operations manager needs to complete a bachelor's degree in a relevant field and must develop essential skills that are required to become a successful operations manager.

Operations manager is a high-paying and demanding job. Top companies like amazon, IBM, Accenture, and Genpact hire individuals for this job role. In India, according to AmbitionBox, the salary of an operations manager ranges between Rs. 3 lakhs and Rs. 20.9 lakhs per annum, with an average salary of Rs. 10.7 lakhs per annum.