Interested in this College?
Get updates on Eligibility, Admission, Placements Fees Structure

Quick Facts

Medium Of Instructions	Mode Of Learning	Mode Of Delivery
English	Self Study	Video and Text Based

Course Overview

The Customer-Centric Solutions with Design Thinking & Innovation certification is a 2 monthly course that is a joint effort of providers Emeritus, and the National University of Singapore. Design thinking is a process that depends on knowing about the user’s needs, and preferences so that they are constantly evolving. With this online certification course, the candidates can develop more customer-centric solutions keeping in mind the requirements of the consumers.

Customer-Centric Solutions with Design Thinking & Innovation training is suitable for individual contributors, business directors who are the ones driving growth, and innovation for solving problems in business enterprises. For fostering teamwork, and culture in the organisational teams. The course is designed using elements like industry expert recorded interviews, video lectures, discussion boards, and case studies so that one can learn from the lecturers as well as peers for only devoting 4-6 hours every week. Emeritus, and NUS Business school enhance the learning process with world-class quality lectures and real-world case studies.

The Highlights

2 months course
4-6 hours per week
Online sessions
Certificate of completion
Respected faculty members

Programme Offerings

2 Months Programme
assignments
video lectures
Online Course
8 Modules
Flexible Payment Options
Group Discount
Guest speakers
Discussion boards
Case Studies
Pre-recorded Roleplay
Design thinking playbook
a course completion certificate

Courses and Certificate Fees

Certificate Availability	Certificate Providing Authority
yes	NUS Business School, Singapore

The Customer-Centric Solutions with Design Thinking & Innovation certification fee is USD 1,500 + GST. The GST charges will be applicable only to Singapore nationals. The fee payment when siding in groups a discount of 10% can be accepted.

Customer-Centric Solutions with Design Thinking & Innovation Fee Structure

Description	Amount in USD
Programme Fee	USD 1,500

Eligibility Criteria

Certification Qualifying Details

Upon successful completion including solving assignments, all the programme participants will be given a verified, and digital Customer-Centric Solutions with Design Thinking & Innovation certificate by NUS Business School.

What you will learn

Design thinking

With the Customer-Centric Solutions with Design Thinking & Innovation certification syllabus, the students will be able to:

Candidates will be learning to apply design thinking for creating strategy in their organisations.
The learners will be able to make applications of the frameworks for design thinking for developing complex solutions to organisational problems.
The aspirants will be developing opportunities for innovation, and identify the needs of the customers to cater to them.
Candidates will be evaluating products or services that are innovative in their nature.
The aspirants will be responsible for developing new strategies for creating business models.

Who it is for

Product Development Manager

Here is some ideal candidates list for the course:

Management consultants, business development consultants, product development managers, heads of digital products, design managers, and more
Design industries where design thinking is mandatory like finance, marketing, hospitality, entertainment, information technology, retail, and more.
Product or marketing directors, innovative directors, client relations, and solutions consulting directors.

Admission Details

Here are the Customer-Centric Solutions with Design Thinking & Innovation classes admission process:

Step 1: Visit the official site: https://programs.emeritus.org/nus-design-thinking/.

Step 2: Fill the form for downloading the brochure, and then get redirected to start the application.

Step 3: Once the ‘Start Application Now’ is clicked, another page redirects, on which any new account using social handles has to be created.

Step 4: Using the newly made details, the candidates need to again login, and then proceed by filling the form regarding the application.

Step 5: After everything is completed including fee payment, the candidates can easily seek full admission.

Application Details

Once the sign up is done, the candidates can start their application form by completing the about me section, and some professional details.

The Syllabus

Identify the customer journey, problem statement, or underlying issue and possible solution options
Pinpoint target users and design interview questionnaires to understand customer pain points

Develop an empathy map to define customer profile and needs by using ethnographic research methods (interviews and observations)

Map the customer journey to understand customers' experiences with your product/service
Develop persona(s) of your target customers

Analyse customers' professional profiles to gather a customer's functional, social, emotional, and basic needs
Cluster your insights and develop a point of view to envision and evaluate possible solutions

Brainstorm ideas to explore solutions that will help customers meet their needs
Identify desirable features of solutions and cluster ideas
Select high-quality solution ideas that can be prototyped

Design a prototype for the selected idea to enable a conversation with the stakeholders
Derive insights from user-prototype interactions and stakeholder feedback to rectify flaws, address constraints and enhance strengths
Discuss the importance of failing quickly and cheaply

Refine prototype and solutions based on feedback from target users to better fit with user needs
Test and refine point of view (POV)

Discuss the practical applications of design thinking
Describe the applications of complementary tools of innovation: Value Proposition Designer, Business Model Canvas