Question : Case Study 13:
A consumer purchased a premium smartphone from an authorized retailer. The phone developed a technical issue, and the consumer contacted the customer support for assistance. However, the customer support team was unresponsive and refused to repair the phone. What right of the consumer has been violated in this case?
Option 1: Right to information
Option 2: Right to be heard
Option 3: Right to seek redressal
Option 4: Right to safety
Correct Answer: Right to seek redressal
Solution : The correct answer is (c) Right to seek redressal
In this case, the consumer's right to seek redressal has been violated because when they contacted customer support for assistance with a technical issue, they were met with unresponsiveness and a refusal to repair the phone. The right to seek redressal is an important consumer right that allows consumers to have their complaints and issues addressed and resolved by the company or relevant authorities when necessary.
