Question : Statement 1: The Consumer Protection Act provides a three-tier redressal mechanism.
Statement 2: The three tiers are National, State, and District Consumer Disputes Redressal Forums.
Option 1: Both statement 1 and statement 2 are true.
Option 2: Statement 1 is true, but statement 2 is false.
Option 3: Statement 1 is false, but statement 2 is true.
Option 4: Both statement 1 and statement 2 are false.
Correct Answer: Both statement 1 and statement 2 are true.
Solution : The correct answer is (a) Both statement 1 and statement 2 are true.
Statement 1 is true because the Consumer Protection Act does indeed provide a three-tier redressal mechanism to address consumer complaints.
Statement 2 is true as well because the three tiers of the redressal mechanism are typically the National Consumer Disputes Redressal Commission (NCDRC) at the national level, the State Consumer Disputes Redressal Commissions at the state level, and the District Consumer Disputes Redressal Forums at the district level. These forums provide consumers with a hierarchical approach to resolving their complaints.
