Question : Case Study 16:
A consumer bought a product online from a website that offered a "no questions asked" return policy. However, when the consumer tried to return the product, the seller refused to accept it. What action can the consumer take in this case?
Option 1: File a complaint with the State Consumer Disputes Redressal Commission.
Option 2: Approach the Consumer Protection Council for assistance.
Option 3: Initiate a chargeback with the bank for a refund.
Option 4: File a complaint with the National Consumer Disputes Redressal Commission.
Correct Answer: File a complaint with the State Consumer Disputes Redressal Commission.
Solution : The correct answer is (a) File a complaint with the State Consumer Disputes Redressal Commission.
If the seller refuses to accept the return of a product despite offering a "no questions asked" return policy, the consumer can file a complaint with the State Consumer Disputes Redressal Commission. These commissions, operating at the state level in India, are responsible for handling consumer complaints and disputes, including those related to online purchases and consumer rights. They can help resolve the issue and ensure the consumer's rights are protected.
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