Question : Case Study 39:
A consumer bought a product online from a website that offered a "no questions asked" return policy. However, when the consumer tried to return the product, the seller refused to accept it. What action can the consumer take in this case?
Option 1: File a complaint with the State Consumer Disputes Redressal Commission.
Option 2: Approach the Consumer Protection Council for assistance.
Option 3: Initiate a chargeback with the bank for a refund.
Option 4: File a complaint with the National Consumer Disputes Redressal Commission.
Correct Answer: Approach the Consumer Protection Council for assistance.
Solution : The correct answer is (b) Approach the Consumer Protection Council for assistance.
The Consumer Protection Council and related consumer protection authorities can often assist consumers in resolving disputes with sellers, especially if there's a discrepancy between the seller's stated return policy and their actions. They can help mediate the issue and work toward a resolution.
Filing a complaint with the State or National Consumer Disputes Redressal Commission might be necessary if the issue remains unresolved or if the monetary value involved is significant, but approaching the Consumer Protection Council is typically the initial step for such cases. Initiating a chargeback with the bank is usually used in cases of payment disputes or fraud and may not be the most appropriate action for a return policy issue.
