Question : Case Study 20:
A consumer purchased a kitchen appliance and was promised a free service within six months of purchase. However, when the consumer requested the free service, the manufacturer denied any such offer. What right of the consumer has been violated here?
Option 1: Right to information
Option 2: Right to be heard
Option 3: Right to seek redressal
Option 4: Right to safety
Correct Answer: Right to information
Solution : The correct answer is a) Right to information
In this case, the consumer was promised a free service within six months of purchase, but the manufacturer denied such an offer. This scenario represents a violation of the consumer's right to information, as the consumer was provided with incorrect or misleading information about the free service associated with the product.
