Question : Case Study 31:
A consumer purchased an expensive piece of jewelry, which the seller claimed to be genuine. However, after a few days, the jewelry started losing its shine and color, indicating that it was not made of real gold as claimed. What right of the consumer has been violated here?
Option 1: Right to be informed
Option 2: Right to safety
Option 3: Right to choose
Option 4: Right to seek redressal
Correct Answer: Right to seek redressal
Solution : The correct answer is (d) Right to seek redressal
The consumer has the right to seek redressal when they have purchased a product that does not meet the specifications and quality as claimed by the seller. In this case, the jewelry did not turn out to be genuine, as claimed, and the consumer has the right to seek a remedy for the situation, which could include a refund, replacement, or some form of compensation.
Related Questions
Trending Articles/News
