Question : Case Study 6:
A customer purchased a washing machine from a store and was given a warranty for one year. However, the store refused to repair the washing machine when it broke down after six months. What right of the consumer has been violated here?
Option 1: Right to choose
Option 2: Right to safety
Option 3: Right to seek redressal
Option 4: Right to information
Correct Answer: Right to seek redressal
Solution : The correct answer is (c) Right to seek redressal
The consumer's washing machine has broken down within the warranty period, and the store has refused to repair it. This refusal violates the consumer's right to seek redressal, which includes the right to have grievances addressed and resolved, especially when a product is under warranty.
