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15+ Courses Online to Become a Customer Service Ninja

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15+ Courses Online to Become a Customer Service Ninja

Edited By Team Careers360 | Updated on Sep 08, 2021 03:13 PM IST | #Sales

The provision of service to customers, before, during, and after the purchase, is known as Customer Service. It is the direct one-on-one interaction between the consumer and the representative of the company who is selling products and services. Today, automated self-service systems handle much of customer service operations. The right skills and knowledge can help you become a customer service ninja. These skills and knowledge can rightly be gained through customer service online courses. These customer service courses help you learn deeply about customer service and develop the right skills and provisions required to expertise in the domain.
There are a variety of customer service courses online designed by some of the best customer service experts in the industry. According to the LinkedIn report of the top 15 emerging jobs of 2020 in India, customer success specialists ranked in the 8th position. Customer service representatives are expected to understand the core needs of the clients and what an organization has to do to meet those needs. From online food delivery applications like Swiggy and Zomato to shopping apps, all need customer service experts to deal with the queries of the customers and deliver an effective customer experience.
View more- Explore Online Courses and Certifications

15+ Courses Online to Become a Customer Service Ninja
15+ Courses Online to Become a Customer Service Ninja

Here are some of the best customer service online courses that will help you excel in this field:

Course

Duration

Course Fees

Platform

Customer Service: Soft Skills Fundamentals

39 Minutes

INR 455

Udemy

Customer Service Strategy

51 Minutes

INR 1,150

LinkedIn Learning

Customer Service Mastery: Delight every Customer

2.5 Hours

INR 455

Udemy

Innovative Customer Service Techniques

43 Minutes

INR 899

LinkedIn Learning

Customer Service English Essentials

7 Hours

INR 455

Udemy

Customer Service Leadership

1 Hour

INR 1,400

LinkedIn Learning

Customer Service Success: Take Your Skills to the next level

3.5 Hours

INR 455

Udemy

Customer Service: Managing Customer Expectations

21 Minutes

Free

LinkedIn Learning

Start Improving Customer Service

1.5 Hours

INR 455

Udemy

Customer Service Skills

1.5-3 Hours

Free

Alison

Customer| How to Build a Customer Service Strategy

35 Minutes

INR 455

Udemy

Outstanding Customer Service- Your Ultimate Guide

2.5 Hours

INR 455

Udemy

Customer Service Training| Get Satisfied & Happy Customers

1 Hour

INR 455

Udemy

Diploma in Customer Service

6-10 Hours

Free

Alison

Customer Service Training

1.5 Hours

INR 455

Udemy

Working with Upset Customers

55 Minutes

INR 899

LinkedIn Learning

Customer Service, Customer Support, and Customer Experience

3 Hours

INR 468

Udemy

Also read: Certificate Course in Subject: Certified Customer Service Professional by Vskills

1. Customer Service: Soft Skills Fundamentals

Want to start a career in customer service but don’t know how to deal with customers? Enrol in this one of the best customer service courses online to listen to customers and not just hear their problems. The course will teach you the skills of being personable without actually being present there in person. This customer service certification will let you learn how to prepare yourself and your space, dealing with customers, and self-preservation in customer service. Taught by instructor Samara Wenten, a customer service veteran, this course is available on Udemy.

Course Duration: 39 Minutes

Course Fee: INR 455

Platform: Udemy

2. Customer Service Strategy

This is one of the customer service online courses that will discuss the development and implementation of an effective customer strategy and how to identify customer expectations. This course will help you learn strategic planning, encouraging innovation, and putting the strategy into action. The course will also cover effective ways to measure the effectiveness of the strategy over time and make updates to keep the status of the strategy current. This one of the customer service courses online will let you explore the importance of customer service strategy, the strategic planning process, and the strategy to guide decisions and directions.

Course Duration: 51 Minutes

Course Fee: INR 1,150

Platform: LinkedIn Learning

3. Customer Service Mastery: Delight every Customer

In this customer service certificate course, you will be taught to master customer service using practical skills. The is one of the excellent customer service online courses, where you will learn ways to stand out from other competitors with unique customer experiences and help the team and employees to give great service. The course will provide you with numerous ideas to be creative and turn customers into loyal ones. This will also provide you with the opportunity to learn customer service, ten things to never fail on, ways to generate ideas and 30 ideas to delight customers.

Course Duration: 2.5 Hours

Course Fee: INR 455

Platform: Udemy

4. Innovative Customer Service Techniques

Taught by Jeff Toister, Author, Consultant and Trainer, this customer service certificate will help you identify hidden potential and take customer service to a new horizon. The course will let you explore techniques to make wait time more durable and improve the power of observation. It will also discuss the basic needs of every customer. The syllabus of this one of the customer service certification programs covers: influencing customer perceptions, enhancing your service senses, and building teamwork.

Course Duration: 43 Minutes

Course Fee: INR 899.99

Platform: LinkedIn Learning

5. Customer Service English Essentials

This one of the highest-rated customer service online courses will help you learn various English phrases, sentences, and tips that a customer service representative needs when handling customer service situations over the phone. The course will help you understand how to structure logical explanations and answers and use empathetic language for creating a connection with customers. This customer service certification course will cover how to greet customers, follow-up questions, explain a service, perform a walkthrough, fill up communication gaps, and handle angry customers.

Course Duration: 7 Hours

Course Fee- INR 455

Platform: Udemy

6. Customer Service Leadership

With over 94,000 learners, this one of the most liked customer service online courses will discuss the importance of leadership and understanding customer expectations. The course will help you understand how to establish KPIs, develop a service strategy, and improve the service process. It will also explore budgeting technology, budgeting secrets, and traits of effective leaders. The syllabus of this customer service online course covers establishing a foundation, engaging with customers, and building a strong approach.

Course Duration: 1 Hour

Course Fee- INR 1,400

Platform: LinkedIn Learning

7. Customer Service Success: Take Your Skills to the next level

This customer service certification course will help you understand how to excel at customer relationship management. It will help improve your soft skills and how to create positive experiences to impress customers. This is another one of the customer service courses online which will discuss ways to build resilience and how to take care of yourself in stressful situations. The syllabus of this course includes building rapport in customer service, managing customer expectations, active listening skills, and dealing with upset customers. It further covers social media for customer service.

Course Duration: 3.5 Hours

Course Fee- INR 455

Platform: Udemy

Also read: Certificate Course in Subject: Customer Relationship Management Certification

8. Customer Service: Managing Customer Expectations

Learn how to identify situations where customer service experts can manage the expectations of customers to avoid upsetting them down in this one of the customer service online courses. The course will discuss how to avoid situations where chances are there to develop unreasonable expectations and choosing the right language to educate customers. It will also talk about tactics to counteract the problem of unreasonable expectations. The syllabus of this customer service certification course covers techniques for managing customer expectations and how to implement them.

Course Duration: 21 Minutes

Course Fee: Free

Platform: LinkedIn Learning

9. Start Improving Customer Service

In this one of the most-rated customer service online courses, you will learn to create a customer service advantage within a department through communication and customer management. The course will teach you effective ways to turn an angry customer into your best customer as well as build a good relationship with colleagues. This is an excellent customer service certification course that will help you develop communication across a range of mediums. Moreover, the course will teach you the importance of customer service, effective customer service communication, how to empower great customer service and measure customer service satisfaction.

Course Duration: 1.5 Hours

Course Fee- INR 455

Platform: Udemy

10. Customer Service Skills

This is one of the highest-rated customer service online courses available on Alison for free. The course will help you master the art of customer service by providing you with the basics of customer service and ways to identify customer expectations and improving the customer service experience. The course will also give you an understanding of how to interact with customers on the telephone to handle their complaints and deal with stress. Overall, this customer service certification will let you understand customer service and identify customer expectations, learn about the customer and how to handle complaints, and enduring stress.

Course Duration: 1.5-3 Hours

Course Fee: Free

Platform: Alison

11. Customer| How to Build a Customer Service Strategy

Learn to deliver successful customer service with this another one of the excellent customer service certification programs available on Udemy. Created by Learoy Tonight, Bite Size Learning, the course will teach you how to recognize actions that could have a severe impact on a customer-centric culture. It will also let you understand how to develop a customer-centric service strategy, prevent potential customer pain points, and create an environment for customer retention. This customer service certification includes 5 sections of 10 lecturers.

Course Duration: 35 Minutes

Course Fee: INR 455

Platform: Udemy

Also read - Certificate Course in Subject: Culture of Services Paradox of Customer Relations

12. Outstanding Customer Service- Your Ultimate Guide

This is another one of the highest-rated customer service courses online available on Udemy. The course will let you discover powerful secrets of customer service that will help transform business. It will teach you the importance of good customer service and how much money could be generated through great customer service. This customer service certification course starts with the basic concepts of customer service and the five tenets of TQM. It will also discuss how to avoid ten bad actions in customer service, what customers want, and how to understand your customer.

Course Duration: 2.5 Hours

Course Fee: INR 455

Platform: Udemy

13. Customer Service Training| Get Satisfied & Happy Customers

In this one of the customer service certification programs, you will learn how to deliver customer service that allows people to talk about and come back to you. The course will discuss in-demand customer service skills and how to deal with upset customers. You will also learn effective customer service tips, written communication, time management skills, building emotional intelligence, and improving active listening. This customer service certification will also help you build customer rapport, product knowledge, and active listening.

Course Duration: 1 Hour

Course Fee- INR 455

Platform: Udemy

14. Diploma in Customer Service

Learn what are the basic needs of customers and key elements of effective customer service in this free online customer service course. The course will teach you six essential actions of customer service and the 5 Ps (People, Products, Policies, Processes, and Places). This customer service certification course will help you excel in any business venture by providing you with ways to communicate and collaborate with customers that utilize efficient communication processes and obtaining customer feedback. It will also teach you the implementation process of a customer service program in the public sector, hospitality and retail industries.

Course Duration: 6-10 Hours

Course Fee- Free

Platform: Alison

15. Customer Service Training

This one of the customer service certification programs will provide you with the fundamentals of customer service. This course will discuss customer service skillsets, internal and external customers, interaction with customers, and the development and implementation of customer service standards. This customer service certification has 5 sections of 66 lectures and 50 articles.

Course Duration: 1.5 Hours

Course Fee- INR 455

Platform: Udemy

16. Working with Upset Customers

This customer service certification on Linkedin Learning will provide you with ways to work with annoyed and upset customers. In this course, you will learn how to listen with empathy, helping the customer be right, preserving the relationship, passing along complaints, and replacing trigger words. The course will also teach you proven techniques for effectively neutralizing negative situations.

Course Duration: 55 Minutes

Course Fee- INR 899.99

Platform: LinkedIn Learning

17. Customer Service, Customer Support, and Customer Experience

In this another one of the best customer service online courses, you will learn ways to gain loyal clients with world-class customer service. The course will teach you how to build a customer experience that will delight clients and engage customers in a better way. This customer service certification will let you explore customer service fundamentals, active listening skills, and emotional intelligence while selling. The course is taught by Alex Genadinik, who has over 10 years of experience in entrepreneurship, marketing, and SEO.

Course Duration: 3 Hours

Course Fee- INR 468

Platform: Udemy

Also read: Certificate Course in Subject: Business Fundamentals: Customer Engagement by The Open University Business School, Milton Keynes via Futurelearn

Conclusion

Customer service and satisfaction are one of the most essential parts of any business. Knowing your customer’s problems, helping solve them and being empathetic in providing tailored solutions is the key to succeeding at customer service.

The above listed 15+ amazing customer service courses online with some of the best instructors will help you become a successful customer service representative in almost every sector to deal with the queries and demands of the customers. Customer service experts are expected to work proactively. These customer service certification programs will help you acquire the traits of good customer service and dive deep into the world of customer service and grievance redressal.

Explore Popular Platforms Certification Courses

Frequently Asked Question (FAQs)

1. Which industries require customer service specialists?

Industries such as IT and services, computer software, internet, marketingadvertising, and financial services are the top recruiters of customer service specialists

2. What are the skills taught through a customer service certification course?

 Some of the skills taught in customer service online courses include customer relationship management, team management, customer retention, and account management

3. What are some speaking skills needed in customer service?

 One should have persuasive speaking skills, talk responsibly, and have good communication skills

4. Why is customer service important?

 Customer service is important to increase customer loyalty and generate positive reviews about a business.

5. Do all these customer service courses online offer certificates?

Yes, every course on customer service provides certificates after completion of the course.

6. What is the salary of a customer service specialist?

The average salary of a customer service specialist in India is INR 372,619 p.a.

7. What defines good customer service?

 A timely, attentive, and upbeat service to a customer is the definition of good customer service.

8. How does a customer service online course help?

A course on customer service can help to gain better job opportunities.

9. What are the five types of customer service?

Walk-in service departments, phone and email support, support via live chat, self-service content, and communities and forums are the five types of customer service.

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Questions related to Sales

Have a question related to Sales ?

Hello aspirant,
The Executive MBA, abbreviated as EMBA, is a postgraduate program concentrating on business administration and management. The course, known as Executive Master of Business Administration, typically spans one to eighteen months, fostering the enhancement of skills like business acumen and leadership. EMBA encompasses diverse subjects including finance, marketing, human resource management, operations management, and business analytics.

To know the best colleges, you can visit the following link:

https://www.careers360.com/courses/executive-mba

Thank you

Hope it helps you

Hello aspirant,

Two academic years are required for the MBA in Sales & Marketing programme, which prepares students for entry-level roles in the field. Product and service sales and marketing are the main topics of the MBA in Marketing and Sales course. The MBA in Sales and Marketing is a management programme that emphasises the development of management, leadership, and sales and marketing strategies knowledge and expertise.

For more information you can visit our website by clicking on the link given below.

https://www.careers360.com/courses/mba-in-sales-and-marketing

Thank you

Hope this information helps you.

Hello,

Here are the best options one can do MBA From ( online mode)

Amity University

Online Manipal

LPU Online

Chandigarh University

Birla Institute of Management Technology

ICFAI University Distance Education

Jaipur National University

D.Y. Patil University Online

ICFAI University

Indira Gandhi National Open University

NMIMS

Pondicherry University

S p Jain

UPES

Bharathidasan University

IGNOU

IMT Ghaziabad

ISBR Business School

Management Development Institute

O.P. Jindal University

Parul University

Symbiosis Centre for Distance Learning

Great Lakes Executive

hope this helps you,

Thank you

https://www.careers360.com/courses/online-mba


Hello,

Yes definitely i will suggest you to become a data analyst, taking a course can definitely be a good idea. In Delhi, there are several institutes that offer data analyst courses. Some popular ones include the Indian Statistical Institute, NIIT, and AnalytixLabs. You can check out their websites to get more information about the courses they offer. This is a very good choice to make.

Hope this helps you,

Thank you

Hello sir,

YES, you are eligible for appearing for GATE exam to pursue M.E. in IIT even at the age of 40 years. This is because there is no age bar set to apply for the exam i.e. there is no maximum or minimum age limit to appear GATE Exam . So, students can appear as many GATE Papers as they want.

Furthermore, the eligibility criteria for GATE Exam is as follows :

  • Candidates must have passed graduation in engineering/technology or Master's degree in any relevant science subject.
  • Candidates in the pre-final or final year of their qualifying degree are also eligible to appear for GATE.

Further, to know more information about the GATE examination, you can follow the below mentioned link to know more : https://engineering.careers360.com/articles/gate-eligibility-criteria

I hope that this will help.

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Choreographer

The word “choreography" actually comes from Greek words that mean “dance writing." Individuals who opt for a career as a choreographer create and direct original dances, in addition to developing interpretations of existing dances. A Choreographer dances and utilises his or her creativity in other aspects of dance performance. For example, he or she may work with the music director to select music or collaborate with other famous choreographers to enhance such performance elements as lighting, costume and set design.

2 Jobs Available
Social Media Manager

A career as social media manager involves implementing the company’s or brand’s marketing plan across all social media channels. Social media managers help in building or improving a brand’s or a company’s website traffic, build brand awareness, create and implement marketing and brand strategy. Social media managers are key to important social communication as well.

2 Jobs Available
Photographer

Photography is considered both a science and an art, an artistic means of expression in which the camera replaces the pen. In a career as a photographer, an individual is hired to capture the moments of public and private events, such as press conferences or weddings, or may also work inside a studio, where people go to get their picture clicked. Photography is divided into many streams each generating numerous career opportunities in photography. With the boom in advertising, media, and the fashion industry, photography has emerged as a lucrative and thrilling career option for many Indian youths.

2 Jobs Available
Producer

An individual who is pursuing a career as a producer is responsible for managing the business aspects of production. They are involved in each aspect of production from its inception to deception. Famous movie producers review the script, recommend changes and visualise the story. 

They are responsible for overseeing the finance involved in the project and distributing the film for broadcasting on various platforms. A career as a producer is quite fulfilling as well as exhaustive in terms of playing different roles in order for a production to be successful. Famous movie producers are responsible for hiring creative and technical personnel on contract basis.

2 Jobs Available
Copy Writer

In a career as a copywriter, one has to consult with the client and understand the brief well. A career as a copywriter has a lot to offer to deserving candidates. Several new mediums of advertising are opening therefore making it a lucrative career choice. Students can pursue various copywriter courses such as Journalism, Advertising, Marketing Management. Here, we have discussed how to become a freelance copywriter, copywriter career path, how to become a copywriter in India, and copywriting career outlook. 

5 Jobs Available
Vlogger

In a career as a vlogger, one generally works for himself or herself. However, once an individual has gained viewership there are several brands and companies that approach them for paid collaboration. It is one of those fields where an individual can earn well while following his or her passion. 

Ever since internet costs got reduced the viewership for these types of content has increased on a large scale. Therefore, a career as a vlogger has a lot to offer. If you want to know more about the Vlogger eligibility, roles and responsibilities then continue reading the article. 

3 Jobs Available
Publisher

For publishing books, newspapers, magazines and digital material, editorial and commercial strategies are set by publishers. Individuals in publishing career paths make choices about the markets their businesses will reach and the type of content that their audience will be served. Individuals in book publisher careers collaborate with editorial staff, designers, authors, and freelance contributors who develop and manage the creation of content.

3 Jobs Available
Journalist

Careers in journalism are filled with excitement as well as responsibilities. One cannot afford to miss out on the details. As it is the small details that provide insights into a story. Depending on those insights a journalist goes about writing a news article. A journalism career can be stressful at times but if you are someone who is passionate about it then it is the right choice for you. If you want to know more about the media field and journalist career then continue reading this article.

3 Jobs Available
Editor

Individuals in the editor career path is an unsung hero of the news industry who polishes the language of the news stories provided by stringers, reporters, copywriters and content writers and also news agencies. Individuals who opt for a career as an editor make it more persuasive, concise and clear for readers. In this article, we will discuss the details of the editor's career path such as how to become an editor in India, editor salary in India and editor skills and qualities.

3 Jobs Available
Reporter

Individuals who opt for a career as a reporter may often be at work on national holidays and festivities. He or she pitches various story ideas and covers news stories in risky situations. Students can pursue a BMC (Bachelor of Mass Communication), B.M.M. (Bachelor of Mass Media), or MAJMC (MA in Journalism and Mass Communication) to become a reporter. While we sit at home reporters travel to locations to collect information that carries a news value.  

2 Jobs Available
Corporate Executive

Are you searching for a Corporate Executive job description? A Corporate Executive role comes with administrative duties. He or she provides support to the leadership of the organisation. A Corporate Executive fulfils the business purpose and ensures its financial stability. In this article, we are going to discuss how to become corporate executive.

2 Jobs Available
Multimedia Specialist

A multimedia specialist is a media professional who creates, audio, videos, graphic image files, computer animations for multimedia applications. He or she is responsible for planning, producing, and maintaining websites and applications. 

2 Jobs Available
Welding Engineer

Welding Engineer Job Description: A Welding Engineer work involves managing welding projects and supervising welding teams. He or she is responsible for reviewing welding procedures, processes and documentation. A career as Welding Engineer involves conducting failure analyses and causes on welding issues. 

5 Jobs Available
QA Manager
4 Jobs Available
Quality Controller

A quality controller plays a crucial role in an organisation. He or she is responsible for performing quality checks on manufactured products. He or she identifies the defects in a product and rejects the product. 

A quality controller records detailed information about products with defects and sends it to the supervisor or plant manager to take necessary actions to improve the production process.

3 Jobs Available
Production Manager
3 Jobs Available
Product Manager

A Product Manager is a professional responsible for product planning and marketing. He or she manages the product throughout the Product Life Cycle, gathering and prioritising the product. A product manager job description includes defining the product vision and working closely with team members of other departments to deliver winning products.  

3 Jobs Available
QA Lead

A QA Lead is in charge of the QA Team. The role of QA Lead comes with the responsibility of assessing services and products in order to determine that he or she meets the quality standards. He or she develops, implements and manages test plans. 

2 Jobs Available
Structural Engineer

A Structural Engineer designs buildings, bridges, and other related structures. He or she analyzes the structures and makes sure the structures are strong enough to be used by the people. A career as a Structural Engineer requires working in the construction process. It comes under the civil engineering discipline. A Structure Engineer creates structural models with the help of computer-aided design software. 

2 Jobs Available
Process Development Engineer

The Process Development Engineers design, implement, manufacture, mine, and other production systems using technical knowledge and expertise in the industry. They use computer modeling software to test technologies and machinery. An individual who is opting career as Process Development Engineer is responsible for developing cost-effective and efficient processes. They also monitor the production process and ensure it functions smoothly and efficiently.

2 Jobs Available
QA Manager
4 Jobs Available
AWS Solution Architect

An AWS Solution Architect is someone who specializes in developing and implementing cloud computing systems. He or she has a good understanding of the various aspects of cloud computing and can confidently deploy and manage their systems. He or she troubleshoots the issues and evaluates the risk from the third party. 

4 Jobs Available
Azure Administrator

An Azure Administrator is a professional responsible for implementing, monitoring, and maintaining Azure Solutions. He or she manages cloud infrastructure service instances and various cloud servers as well as sets up public and private cloud systems. 

4 Jobs Available
Computer Programmer

Careers in computer programming primarily refer to the systematic act of writing code and moreover include wider computer science areas. The word 'programmer' or 'coder' has entered into practice with the growing number of newly self-taught tech enthusiasts. Computer programming careers involve the use of designs created by software developers and engineers and transforming them into commands that can be implemented by computers. These commands result in regular usage of social media sites, word-processing applications and browsers.

3 Jobs Available
Product Manager

A Product Manager is a professional responsible for product planning and marketing. He or she manages the product throughout the Product Life Cycle, gathering and prioritising the product. A product manager job description includes defining the product vision and working closely with team members of other departments to deliver winning products.  

3 Jobs Available
Information Security Manager

Individuals in the information security manager career path involves in overseeing and controlling all aspects of computer security. The IT security manager job description includes planning and carrying out security measures to protect the business data and information from corruption, theft, unauthorised access, and deliberate attack 

3 Jobs Available
ITSM Manager
3 Jobs Available
Automation Test Engineer

An Automation Test Engineer job involves executing automated test scripts. He or she identifies the project’s problems and troubleshoots them. The role involves documenting the defect using management tools. He or she works with the application team in order to resolve any issues arising during the testing process. 

2 Jobs Available
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