Online Customer Relationship Management Courses & Certifications

The “Advanced Management Certification in Transformational Customer Experience (CX) Management” Online Course is a short-term executive education program provided by Wiley in conjunction with the Indian Institute of Management, Kozhikode.

This “Advanced Management Certification in Transformational Customer Experience (CX) Management” Training is an advanced management program that caters to the needs of the customer in futuristic ways.

The “Advanced Management Certification in Transformational Customer Experience (CX) Management” Certification Syllabus will give insights on CXM, Business RoI, Transformational, and Winning ROI, and many more concepts that will ensure a smooth customer experience, by building customer relationships, and in turn customer retention. 

The Executive Certificate Programme In Customer Relationship Management is a six-month-long course offered in the Direct-to-Device (D2D) mode. The online programme on customer relationship management (CRM) is offered by IIM Lucknow in collaboration with TimesPro. The class timing of the executive certificate programme is 6:30 PM to 09:30 PM on Saturdays. The course is structured in a highly interactive way and consists of various pedagogical tools such as project work, assignments, project work and case studies. 

Offered by TimesPro, the Executive Certificate Programme In Customer Relationship Management Course will discuss customer relationship, relationship management, customer relationship management (CRM) and tools and CRM strategy to attract the customer and thrive the business. Conducted on the interactive Learning (IL) platform, the course can be pursued using a tablet, laptop, smartphone or desktop. 

The selection process for the Executive Certificate Programme In Customer Relationship Management by TimesPro is based on the application along with a statement of purpose (SOP) of 100 words and application forms. Sometimes, a telephonic interview will also be conducted if needed. Frequent evaluations of the course by IIM Lucknow will be done through various forms of assessments such as classroom exercises, presentations, assignments and the like. 

The Transforming Customer Experience: Strategies for Service Industry online course is designed to equip professionals with the essential skills and knowledge to excel in today's service-driven economies. This Transforming Customer Experience: Strategies for Service Industry certification by Emeritus is ideal for individuals from diverse backgrounds who seek to improve operational efficiency, boost customer satisfaction, and drive business growth through exceptional customer service.

Throughout the Transforming Customer Experience: Strategies for Service Industry certification course, participants will delve into crucial aspects of customer experience management, exploring customer behaviour, service innovation, and digital marketing strategies tailored to the service industry. Real-world examples from renowned companies like Starbucks, Amazon, Singapore Airlines, and others illustrate successful customer experience practices that participants can apply in their organisations.

Led by experienced industry professionals and expert academicians at the NUS Business School, the programme's modules blend online and in-person sessions to offer flexibility for working professionals. Engaging with fellow participants on industry discussion boards and collaborating on case studies and real-world projects further enriches the learning experience.

Swayam's Customer Relationship Management certification is a postgraduate-level course that falls under the category of management studies. It is a two-credit course and will be instructed by Shainesh G. The programme focuses on explaining how CRM helps businesses to implement strategic practices and technologies to gain and retain customers.

Candidates will gain a strong base of CRM concepts and know-how to turn short-term customers into a long-term relationship. The online Customer Relationship Management training covers topics such as customer retention, centricity, lifetime value, value management, and customer engagement. Understand the best practices required for customer relationship management and apply them in real-life situations to build a robust relationship with the customers.

Experts from the industry craft and update the Customer Relationship Management programme. The course study material has been verified by the national coordinator of management studies, Indian Institute of Management, Bangalore (IIMB). Swayam also allows the transfer of credits for the course, provided that the candidate's university or college accepts the same.

Amity PROx education offers a program called Professional Certificate in Customer Relationship Management. This course is designed for anybody who is willing to assimilate the concepts behind Customer Relationship Management. This course is planned for 6 weeks duration and candidates can avail of a self-paced mode of learning. Being an intermediate-level course, the candidate needs to have background knowledge of Customer Relationship Management. Every week the student is expected to commit himself or herself for at least 7 hours to complete this course and earn this certificate. 

The customer Relationship Management course will involve the curriculum for examining processes that are strategic in Customer Relationship Management. This course aims to maximize the derived profits or improve profitability through the growth of new customers and retention of existing customers at the same time. The Customer Relationship Management certification course will be addressing the challenges faced in Customer Relationship Management and its implementation in a business environment involving both B2B and B2C types.

According to a Gartner report, 75% of organizations can demonstrate that customer happiness enhances value proposition and promotes sales growth. Customer Experience Innovation online course is intended to broaden the awareness of what motivates customer engagements, allowing students to investigate why these connections are critical in today's corporate environment and explain how they may be changed through evolutionary success.

In the 6 weeks course, students will get the chance to apply the 5C’s methodology of Northwestern Medill (Context, Content, Calibration, Collaboration and Conversion) under the supervision of professional instructors. The Customer Experience Innovation training assists candidates in developing meaningful and tailored interactions at each stage of the customer experience.

The Customer Experience Innovation syllabus delves into marketing technology (MarTech) and explains how to use it in conjunction with analytics to acquire, keep, and develop customer relationships more effectively and efficiently. After completing this course, applicants will be able to connect a MarTech approach with their organization's strategic management and produce quantifiable business growth using a toolset of customer experience (CX).

An excellent pricing plan gives the company a significant competitive edge. Learning how to execute a successful pricing plan is vital in a constantly linked corporate world where everyone wants a market share. The Pricing: Using Data to Improve Pricing Performance online course provides applicants with the knowledge and abilities needed to value new or current goods or services properly and effectively, with an emphasis on giving monetary advantages to the consumer.

According to an Accenture survey, 61% of customers feel that using sophisticated analytics might result in lower pricing. The Pricing: Using Data to Improve Pricing Performance training teaches how to use a data-driven research methodology, including survey methods, regression analysis, and conjoint analysis.

The Pricing: Using Data to Improve Pricing Performance syllabus identifies the limits of historical price data and develops strategies and standards to enable candidates to conduct a successful pricing plan for a variety of goods and sectors, allowing them to make a demonstrable influence on their business.

Amity Online education offers a programme called Professional Certificate in Customer Relationship Management. This course is designed for anybody who is willing to assimilate the concepts behind Customer Relationship Management. This Professional Certificate in Customer Relationship Management program is planned as with 6 weeks duration and candidates can avail themselves a self-paced mode of learning. Being an intermediate level course from Amity University, the candidate needs to have background knowledge behind Customer Relationship Management. Every week the student is expected to commit himself or herself for at least 7 hours to complete this course and earn this certificate. 

Customer Relationship Management course will involve the curriculum for examining processes that are strategic in Customer Relationship Management. This course aims to maximize the derived profits or improve profitability through the growth of new customers and retention of existing customers at the same time. The Customer Relationship Management certification course will be addressing the challenges faced in Customer Relationship Management and its implementation in a business environment involving both B2B and B2C types.

The Customer Relationship Management (Online) Live Course is a 5-week long course that specializes in the role of customer relationship management (CRM) in organizations. The course will discuss in detail the benefits of CRM and is suitable for marketing managers or IT managers.

The Customer Relationship Management (Online) Training Course is designed and developed by the expert faculty of the Indian Institute of Management Ahmedabad. The course will be delivered as live online classes through the Zoom platform. 

To help the course takers realize the contemporary relevance of SAP C/4HANA in organisations, Transform Your CRM with SAP C/4HANA Movement certification, a comprehensive training program that has everything in terms of theoretical knowledge and practical exposure that a learner will need to move his on-premise SAP Customer Relationship Management (SAP CRM) application SAP Commerce solutions and SAP Marketing to the cloud.

This course can be pursued from anywhere in the world, free of cost and according to one's schedule since it is self-paced. It is delivered by an eminent faculty from openSAP. Subtitles have been provided for people who have dialect problems. It also offers the option of reactivation for candidates who wish to access the graded assignments and take the final assignments. 

Learners can get their doubts addressed in the discussion forum and indulge in knowledge sharing therein. Self-tests allow candidates to check their progress and ensure they derive the most from each week. It is a highly relevant and holistic training program for its target audience.

The CRM Fundamentals and Practice: Introduction To Salesforce training course is being offered by the FutureLearn portal in collaboration with Trailhead and endorsed by Coventry University, U.K. In this course, students will learn the use of Salesforce CRM software to understand the requirements of a customer and how to improve the customer experience. The course will help candidates to gain CRM skills and use them to manage the customer relationship with an organisation effectively. 

The CRM Fundamentals and Practice: Introduction To Salesforce online course is a four-week training course that is a part of the CRM Fundamentals and Practice programme offered by the portal in online mode. The course is designed for professionals to improve the customer experience by using CRM systems. All of the practice related to this course will be done on the salesforce trailblaze platform which will give a better understanding of the use of the CRM systems. This course will be taught by Laura Zuluaga, who is a salesforce consultant and a project manager. The CRM Fundamentals and Practice: Introduction To Salesforce online course classes will be conducted through live lectures, wherein candidates will be given study materials. On the successful completion of the course, candidates will be awarded the course completion certificate. 

The CRM Fundamentals and Practice: Salesforce Automation and Best Practice training course are being offered by the FutureLearn portal in collaboration with Trailhead and endorsed by Coventry University, the U.K. During the course, learners will learn how to use customer relationship management (CRM) skills to manage and improve customer experience. Also, candidates will learn to use salesforce automation in terms of managing customer experience and implement customer experience strategy in an ethical manner.

The CRM Fundamentals and Practice: Salesforce Automation and Best Practice online course is a part of the CRM Fundamentals and Practice training programme offered by the FutureLearn portal. This course is a four-week training course taught online by Laura Zuluaga, who is an experienced salesforce consultant and a project manager. This course is a self-paced learning course, in which a learner can invest up to four hours weekly to complete the CRM Fundamentals and Practice: Salesforce Automation and Best Practice course modules. Interested candidates will have to visit the official website of the provider and register. For more details related to the CRM Fundamentals and Practice: Salesforce Automation and Best Practice certification course, go through the article below.

The CRM Fundamentals and Practice: Salesforce Reports, Objects and Data Management certification course is being offered by the FutureLearn portal in collaboration with Trailhead and endorsed by Coventry University, U.K. This course is a second installment of the CRM Fundamentals and Practice programme. In this course, candidates will learn to develop sales and marketing campaigns in the business of the organisation and how to analyse salesforce reports and dashboards. Also, the CRM Fundamentals and Practice: Salesforce Reports, Objects, and Data Management online course will teach learners the use of Salesforce in CRM.

The CRM Fundamentals and Practice: Salesforce Reports, Objects, and Data Management training classes will be conducted in online mode on the FutureLearn portal. The course syllabus is divided into four weeks wherein each week will help the candidates with developing different skill sets related to customer relationship management (CRM). This is self-paced learning and investing four hours weekly to complete the course topics. The course will be instructed by Laura Zuluaga, an experienced salesforce consultant, and a project manager. To apply for this course, candidates must visit the provider’s official website and register. Details related to the course are given below in the article.

The Customer Experience Design for Customer Success: CX Impact and Strategic Insights Journey training is offered by the FutureLearn portal in collaboration with Trailhead and endorsed by Coventry University, U.K. This course is a part of the Customer Experience Design for Customer Success training programme available on the portal. In this course, learners will explore the CX design, developing different CX strategies in business, and use different tools to create CX design. Along with this, candidates will get an understanding of the customer journey, analyse and identify key elements of a journey map where improvements can be made in order to improve the customer experience for the organisation.

The Customer Experience Design for Customer Success: CX Impact and Strategic Insights certification syllabus is divided into four weeks wherein every week will help candidates to understand the use of CX design for growing the business. The course will be taught by Ghilaine Chan through interactive sessions, course lectures, etc.  This is a self-paced learning course, in which candidates can invest up to four hours weekly to complete the Customer Experience Design for Customer Success: Effective CX Design and Customer Journey course on time. The English language will be used to instruct this course. To get all details related to the course, candidates must go through the article below.

The Customer Experience Design for Customer Success: Ensuring Customer Success course is offered by the FutureLearn portal in association with Trailhead and endorsed by Coventry University, U.K. In this course, learners will get a better understanding of customer relationships and how it affects the business of the organisation. Also, candidates will learn to use different methods to analyse CRM and apply for business success and how to use customer relationship management to maintain a long-term business’s customer relations. This course is the third installment of the Customer Experience Design for Customer Success training programme available on the portal. 

The Customer Experience Design for Customer Success: Ensuring Customer Success certification course syllabus is divided into a four weeks time period in which learners will gather knowledge about customer relationship management (CRM) and its uses to develop and grow business and maintain customer relationships for long term business. The course classes will be conducted in online mode through interactive sessions, etc. The Customer Experience Design for Customer Success: Ensuring Customer Success training course will be taught by Ghilaine Chan, who has twenty years of experience in scaling global services. The medium of instruction will be English. To apply for this course, it is mandatory for the candidates to visit the FutureLearn portal and register.  

The Customer Experience Design for Customer Success: Designing Great Customer Experiences certification is a part of the Customer Experience Design for Customer Success programme that is offered by the FutureLearn portal in collaboration with Trailhead and endorsed by Coventry University, the U.K. During this course, learners will discover operational and technological approaches used to develop CX strategies and learn about customer experience and customer service. Candidates will also learn about the difference between CX and CX and how customer service creates a long-term relationship with the target customers. Through this course, candidates will be able to identify the objectives, technologies, and techniques used to make effective customer experience strategies. 

The Customer Experience Design for Customer Success: Designing Great Customer Experiences online course syllabus is divided into four weeks where learners will learn at their pace and complete all the course modules on time. The course will be taught in English by Ghilaine Chan, who has twenty years of experience in managing global services. The Customer Experience Design for Customer Success: Designing Great Customer Experiences certification classes will be conducted in online mode through interactive sessions. To apply for this course, candidates must visit the provider’s official website and register. Details related to this course are given in the article below, candidates are advised to go through the article carefully.

The Professional Certificate in Data Mining and Virtual Organization in India Live Course is a 100% online course that introduces learners to the key areas of data mining and virtual organizations. The advanced level course will discuss the role of data mining in connection with knowledge management practices.

After successful completion of the course, all learners will receive a certificate of completion. The Professional Certificate in Data Mining and Virtual Organization in India Online Course will be taught for a duration of 2 weeks in through a flexible mode of study.

The Professional Certificate in Introductory Guide to Customer Complaints Resolution in India is launched by the Institute of Metropolitan School of Business and Management UK. This is a professional programme which has an extremely small duration of 2 weeks if learnt with interest for 3 hours. Within just a short duration candidates get equipped with business skills.

The Professional Certificate in Introductory Guide to Customer Complaints Resolution in India training will prepare all the candidates for the challenges faced while resolving consumer complaints so that they are able to deliver customer satisfaction in a holistic manner. Moreover, the methods and concepts will be taught so that every participant can respond to complaints based on the situation, customer type, and provide the correct resolution to these complaints.

The Metropolitan School of Business and Management UK has defined the short online course on the Professional Certificate in Basics of Understanding the Customer Needs in India for participants interested in satisfying the needs of the consumer. Wherever the course is completed successfully the learners through the certificate will be able to put forward the best customer service.

The Professional Certificate in Understanding the Professional Certificate in Basics of Understanding the Customer Needs in India training teaches every learner to be able to identify the different needs of the customer. This will ensure everyone delivers proper satisfaction within a hospitality organization to the customer. The course will help in analyzing the different needs of the customers by suggesting strategies for its completion and hence teach about customer loyalty.

Professional Certificate in Importance of Feedback in Customer Service in India Training Course is a 100% online course offered by the Metropolitan School of Business and Management UK. The advanced level course available in flexible mode helps learners understand the steps in collecting customer feedback and improving customer experience.

After successful completion of the programme by fulfilling all evaluation criteria, learners will receive a Professional Certificate in Importance of Feedback in Customer Service in India. The course can be completed within 2 weeks duration and it provides learners with easy and unlimited access to recorded lectures.

The Key Account Management course is a residential programme offered by the Indian Institute of Management, Calcutta, currently ranking 2nd among all the Business Schools in India. Every business depends on its key accounts and identifying, defining, and engaging the key accounts are the most important factors for management.

The key account management course offers strategic skills to handle delicate information of customers and provide them with their needs accordingly. The tools and techniques taught primarily are focused on the minute details of a buyer and seller’s agenda to deliver the best of the deal for both parties. The main aspect of the key account management course is to make the learner aware of and eventually master the management techniques of internal and external teams and the techniques of resolving and negotiating the conflict between the parties involved.

The key account management classes will be held at Management Development Centre (MDC), IIM, Calcutta Campus enabling peer learning. The key account management programme involves case studies, simulations, role-plays, in-class exercises, lectures by IIM, Calcutta faculties for an all-around understanding of the topics.

The Metropolitan School of Business and Management UK or MSBM has made an online course called the Professional Certificate in Customer Service Concepts and Strategy Basics in India. This programme is made to offer professional development related to customer service. The most exciting part about this course is that there is absolutely no participant who has to have a defined set of entry requirements.

The Professional Certificate in Customer Service Concepts and Strategy Basics in India training is curated to offer insights on the principles of customer service, their models, and strategies for a superior customer service approach. This online programme will equip every aspirant enrolling with the knowledge of internal, and external customer services quality thereby creating a chain of reactions. This reaction will ultimately result in more valuable customer service and customer relationship management.

Customer Focus Management has quickly become an in-demand career path; every organization banks on this aspect to succeed. A customer focus manager or management team works on meeting the customer’s wants and needs, which, in turn, helps the company to attain increased profits.

Vskills’ Customer Focus Management Professional Programme aims to help you capitalize on this demand by becoming a certified professional of this industry. The curriculum covers every concept of customer focus management, including customer needs, attitudes, perception, listening, tools, focused interactions, expectations, and customer-focused organizations.

Moreover, the Certified Customer Focus Management Professional course also provides a government certificate, after qualifying the online test. You will also earn “Vskills Certified” title that will be your badge of experience, to showcase your fluency in customer focus. Vskills will provide you with e-learning access and hard copy study material, to prepare well for the examination.

Enrol in the Certified Telesales Executive programme by Vskills to understand the fundamentals, skills, best practices, and processes for Telesales. You will learn to apply your enhanced sales skills in the day-to-day life scenarios and while handling customers. The course extensively covers managing, editing, printing, and previewing files in MS Word 2003, MS PowerPoint- 2003, and MS Excel-2003.

Moreover, students become proficient sales professionals and are qualified for job opportunities in telesales marketing firms, MNCs, call centres, real estate sector, IT companies, banks, credit card companies, art organisations and more. The Certified Telesales Executive training course has a comprehensive online learning curriculum complying with industry standards.

Besides, learners get a government certificate with lifetime validity after finishing the Vskills Certified Telesales Executive online course. Vskills certificates do not expire; hence students don't have to worry about renewing them frequently. Candidates are also marked as "Vskills certified" on the prominent digital job and career platforms. The course significantly increases your chances of scoring a high-paying job.

As a Consumer Behavior Analyst, individuals are required to stay connected with different departments in order to formulate effective strategies and policies to justify their role, which is not possible unless they have a strong grasp over concepts involved in the same. Vskills Certification for Consumer Behavior Analyst provides a vivid orientation and training to candidates with thumb rules of Consumer Behaviour Analysis and ways of implementation of the same.

The certification comprises intricate and detailed discussion by industry experts on various areas including market segmentation, consumer behaviour basics, consumer perception, attitudes, learning, communication and personality of consumer, opinion leadership, the consumer in social settings, decision-making process, online consumer behaviour, and industrial buying behaviour. Moreover, the course would also give candidates a first-hand experience of the workplace through to-the-point questions in practice tests and assignments, which are compulsory to be performed.

Lastly, government-recognised certification with a lifelong validity would be enough for any learner dedicated to establishing themselves as certified professionals in the domain. Throughout the course, they will get access to placement assistance, extra sample questions and an overview of the course through a sample chapter.