22 Courses and Certifications

Online Customer Relationship Management Courses & Certifications

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Advanced Management Certification in Transformational Customer Experience Management

Offered by

Certificate

Advanced Management Certification in Transformational Customer Experience (CX) Management

The “Advanced Management Certification in Transformational Customer Experience (CX) Management” Online Course is a short-term executive education program provided by Wiley in conjunction with the Indian Institute of Management, Kozhikode.

This “Advanced Management Certification in Transformational Customer Experience (CX) Management” Training is an advanced management program that caters to the needs of the customer in futuristic ways.

The “Advanced Management Certification in Transformational Customer Experience (CX) Management” Certification Syllabus will give insights on CXM, Business RoI, Transformational, and Winning ROI, and many more concepts that will ensure a smooth customer experience, by building customer relationship, and in turn customer retention. 

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9 Months
1,99,000
Skills Covered:
Customer service
Post Graduate Diploma in Wealth and Relationship Management

Offered by

Certificate

Post Graduate Diploma in Wealth and Relationship Management

The Post Graduate Diploma in Wealth and Relationship Management is a five-month-long online course that is developed to provide Indian Wealth Managers with a global outlook. The program is accredited by the National Institute of Securities Markets (NISM) that facilitates registration for Investment Advisers. Through its learnings, you will develop the aptitude to manage affluent clients effectively.

The Post Graduate Diploma in Wealth and Relationship Management by TimesPro also provides you with the prestigious and globally recognized CIWM (Certified International Wealth Manager) designation. Along with this certification, you will get equipped with critical technical and client relationship skills.

The Wealth and Relationship Management certification program will teach you the best applied international practices adapted for the Indian scenario. The extensive curriculum is designed in collaboration with Moody’s Analytics. With the help of this diploma program, you will become a competent professional who is ready to thrive in the private wealth management sector.

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5 Months
2,00,000
Skills Covered:
Technical skills Domain knowledge Networking
Customer Relationship Management

Offered by

Certificate

Customer Relationship Management

Swayam's Customer Relationship Management certification is a postgraduate-level course that falls under the category of management studies. It is a two-credit course and will be instructed by Shainesh G. The programme focuses on explaining how CRM helps businesses to implement strategic practices and technologies to gain and retain customers.

Candidates will gain a strong base of CRM concepts and know-how to turn short-term customers into a long-term relationship. The online Customer Relationship Management training covers topics such as customer retention, centricity, lifetime value, value management, and customer engagement. Understand the best practices required for customer relationship management and apply them in real-life situations to build a robust relationship with the customers.

Experts from the industry craft and update the Customer Relationship Management programme. The course study material has been verified by the national coordinator of management studies, Indian Institute of Management, Bangalore (IIMB). Swayam also allows the transfer of credits for the course, provided that the candidate's university or college accepts the same.

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6 Weeks
Skills Covered:
Customer service
Certificate

Professional Certificate in Customer Relationship Management

Amity PROx education offers a program called Professional Certificate in Customer Relationship Management. This course is designed for anybody who is willing to assimilate the concepts behind Customer Relationship Management. This course is planned as with 6 weeks duration and candidates can avail of a self-paced mode of learning. Being an intermediate level course, the candidate needs to have background knowledge of Customer Relationship Management. Every week the student is expected to commit himself or herself for at least 7 hours to complete this course and earn this certificate. 

Customer Relationship Management course will involve the curriculum for examining processes that are strategic in Customer Relationship Management. This course aims to maximize the derived profits or improve profitability through the growth of new customers and retention of existing customers at the same time. The Customer Relationship Management certification course will be addressing the challenges faced in Customer Relationship Management and its implementation in a business environment involving both B2B and B2C types.

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6 Weeks
Intermediate
20,000
Brochure
Skills Covered:
Customer service
Customer Experience Innovation

Offered by

Medill School of Journalism, Media, Integrated Marketing Communications, Northwestern University, Evanston via GetSmarter
Certificate

Customer Experience Innovation

According to a Gartner report, 75% of organizations can demonstrate that customer happiness enhances value proposition and promotes sales growth. Customer Experience Innovation online course is intended to broaden the awareness of what motivates customer engagements, allowing students to investigate why these connections are critical in today's corporate environment and explain how they may be changed through evolutionary success.

In the 6 weeks course, students will get the chance to apply the 5C’s methodology of Northwestern Medill (Context, Content, Calibration, Collaboration and Conversion) under the supervision of professional instructors. The Customer Experience Innovation training assists candidates in developing meaningful and tailored interactions at each stage of the customer experience.

The Customer Experience Innovation syllabus delves into marketing technology (MarTech) and explains how to use it in conjunction with analytics to acquire, keep, and develop customer relationships more effectively and efficiently. After completing this course, applicants will be able to connect a MarTech approach with their organization's strategic management and produce quantifiable business growth using a toolset of customer experience (CX).

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6 Weeks
1,40,277
Skills Covered:
Customer service Risk Management
Pricing using Data to Improve Pricing Performance

Offered by

MIT Sloan School of Management, Cambridge via GetSmarter
Certificate

Pricing: Using Data to Improve Pricing Performance

An excellent pricing plan gives the company a significant competitive edge. Learning how to execute a successful pricing plan is vital in a constantly linked corporate world where everyone wants a market share. The Pricing: Using Data to Improve Pricing Performance online course provides applicants with the knowledge and abilities needed to value new or current goods or services properly and effectively, with an emphasis on giving monetary advantages to the consumer.

According to an Accenture survey, 61% of customers feel that using sophisticated analytics might result in lower pricing. The Pricing: Using Data to Improve Pricing Performance training teaches how to use a data-driven research methodology, including survey methods, regression analysis, and conjoint analysis.

The Pricing: Using Data to Improve Pricing Performance syllabus identifies the limits of historical price data and develops strategies and standards to enable candidates to conduct a successful pricing plan for a variety of goods and sectors, allowing them to make a demonstrable influence on their business.

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6 Weeks
2,09,524
Skills Covered:
Marketing skills Sales skills Knowledge of Product Management
Professional Certificate in Customer Relationship Management

Offered by

Certificate

Professional Certificate course in Customer Relationship Management

Amity Online education offers a programme called Professional Certificate in Customer Relationship Management. This course is designed for anybody who is willing to assimilate the concepts behind Customer Relationship Management. This Professional Certificate in Customer Relationship Management program is planned as with 6 weeks duration and candidates can avail themselves a self-paced mode of learning. Being an intermediate level course from Amity University, the candidate needs to have background knowledge behind Customer Relationship Management. Every week the student is expected to commit himself or herself for at least 7 hours to complete this course and earn this certificate. 

Customer Relationship Management course will involve the curriculum for examining processes that are strategic in Customer Relationship Management. This course aims to maximize the derived profits or improve profitability through the growth of new customers and retention of existing customers at the same time. The Customer Relationship Management certification course will be addressing the challenges faced in Customer Relationship Management and its implementation in a business environment involving both B2B and B2C types.

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6 Weeks
Intermediate
20,000
Customer Relationship Management Online

Offered by

Certificate

Customer Relationship Management (Online)

The Customer Relationship Management (Online) Live Course is a 5-week long course that specializes in the role of customer relationship management (CRM) in organizations. The course will discuss in detail the benefits of CRM and is suitable for marketing managers or IT managers.

The Customer Relationship Management (Online) Training Course is designed and developed by the expert faculty of the Indian Institute of Management Ahmedabad. The course will be delivered as live online classes through the Zoom platform. 

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32 Days
December 29 - January,29 2022
1,20,000
Skills Covered:
Customer service

Offered by

Certificate

Transform Your CRM With Sap C/4hana Movement

To help the course takers realise the contemporary relevance of SAP C/4HANA in organisations, Transform Your CRM with SAP C/4HANA Movement certification, a comprehensive training programme that has everything in terms of theoretical knowledge and practical exposure that a learner will need to move his on-premise SAP Customer Relationship Management (SAP CRM) application SAP Commerce solutions and SAP Marketing to the cloud.

This course can be pursued from anywhere in the world, free of cost and according to one's schedule since it is self-paced. It is delivered by an eminent faculty from openSAP. Sub-titles have been provided for people who have dialect problems. It also offers the option of reactivation for candidates who wish to access the graded assignments and take the final assignments. 

Learners can get their doubts addressed in the discussion forum and indulge in knowledge sharing therein. Self-tests allow candidates to check their progress and ensure they derive the most from each week. It is a highly relevant and holistic training programme for its target audience.

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4 Weeks
Free
Skills Covered:
Software management

Offered by

Certificate

CRM Fundamentals and Practice: Introduction to Salesforce Certification Course

The CRM Fundamentals and Practice: Introduction To Salesforce training course is being offered by the FutureLearn portal in collaboration with Trailhead and endorsed by Coventry University, U.K. In this course, students will learn the use of Salesforce CRM software to understand the requirements of a customer and how to improve the customer experience. The course will help candidates to gain CRM skills and use them to manage the customer relationship with an organisation effectively. 

The CRM Fundamentals and Practice: Introduction To Salesforce online course is a four-week training course that is a part of the CRM Fundamentals and Practice programme offered by the portal in online mode. The course is designed for professionals to improve the customer experience by using CRM systems. All of the practice related to this course will be done on the salesforce trailblaze platform which will give a better understanding of the use of the CRM systems. This course will be taught by Laura Zuluaga, who is a salesforce consultant and a project manager. The CRM Fundamentals and Practice: Introduction To Salesforce online course classes will be conducted through live lectures, wherein candidates will be given study materials. On the successful completion of the course, candidates will be awarded the course completion certificate. 

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4 Weeks
Skills Covered:
Marketing skills Customer service Database Management Business Management

Offered by

Certificate

CRM Fundamentals and Practice: Salesforce Automation and Best Practice Online Course

The CRM Fundamentals and Practice: Salesforce Automation and Best Practice training course are being offered by the FutureLearn portal in collaboration with Trailhead and endorsed by Coventry University, the U.K. During the course, learners will learn how to use customer relationship management (CRM) skills to manage and improve customer experience. Also, candidates will learn to use salesforce automation in terms of managing customer experience and implement customer experience strategy in an ethical manner.

The CRM Fundamentals and Practice: Salesforce Automation and Best Practice online course is a part of the CRM Fundamentals and Practice training programme offered by the FutureLearn portal. This course is a four-week training course taught online by Laura Zuluaga, who is an experienced salesforce consultant and a project manager. This course is a self-paced learning course, in which a learner can invest up to four hours weekly to complete the CRM Fundamentals and Practice: Salesforce Automation and Best Practice course modules. Interested candidates will have to visit the official website of the provider and register. For more details related to the CRM Fundamentals and Practice: Salesforce Automation and Best Practice certification course, go through the article below.

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4 Weeks
Skills Covered:
Marketing skills Customer service Database Management Business Management

Offered by

Certificate

CRM Fundamentals and Practice: Salesforce Reports, Objects, and Data Management Certification Course

The CRM Fundamentals and Practice: Salesforce Reports, Objects and Data Management certification course is being offered by the FutureLearn portal in collaboration with Trailhead and endorsed by Coventry University, U.K. This course is a second installment of the CRM Fundamentals and Practice programme. In this course, candidates will learn to develop sales and marketing campaigns in the business of the organisation and how to analyse salesforce reports and dashboards. Also, the CRM Fundamentals and Practice: Salesforce Reports, Objects, and Data Management online course will teach learners the use of Salesforce in CRM.

The CRM Fundamentals and Practice: Salesforce Reports, Objects, and Data Management training classes will be conducted in online mode on the FutureLearn portal. The course syllabus is divided into four weeks wherein each week will help the candidates with developing different skill sets related to customer relationship management (CRM). This is self-paced learning and investing four hours weekly to complete the course topics. The course will be instructed by Laura Zuluaga, an experienced salesforce consultant, and a project manager. To apply for this course, candidates must visit the provider’s official website and register. Details related to the course are given below in the article.

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4 Weeks
Skills Covered:
Marketing skills Customer service Database Management Business Management

Offered by

Certificate

Customer Experience Design for Customer Success: Effective CX Design and Customer Journeys Online Course

The Customer Experience Design for Customer Success: Effective CX Design and Customer Journey training is offered by the FutureLearn portal in collaboration with Trailhead and endorsed by Coventry University, U.K. This course is a part of the Customer Experience Design for Customer Success training programme available on the portal. In this course, learners will explore the CX design, developing different CX strategies in business, and use different tools to create CX design. Along with this, candidates will get an understanding of the customer journey, analyse and identify key elements of a journey map where improvements can be made in order to improve the customer experience for the organisation.

The Customer Experience Design for Customer Success: Effective CX Design and Customer Journey certification syllabus is divided into four weeks wherein every week will help candidates to understand the use of CX design for growing the business. The course will be taught by Ghilaine Chan through interactive sessions, course lectures, etc.  This is a self-paced learning course, in which candidates can invest up to four hours weekly to complete the Customer Experience Design for Customer Success: Effective CX Design and Customer Journey course on time. The English language will be used to instruct this course. To get all details related to the course, candidates must go through the article below.

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4 Weeks
Skills Covered:
Designing skills Marketing skills Customer service

Offered by

Certificate

Customer Experience Design for Customer Success: Ensuring Customer Success

The Customer Experience Design for Customer Success: Ensuring Customer Success course is offered by the FutureLearn portal in association with Trailhead and endorsed by Coventry University, U.K. In this course, learners will get a better understanding of customer relationships and how it affects the business of the organisation. Also, candidates will learn to use different methods to analyse CRM and apply for business success and how to use customer relationship management to maintain a long-term business’s customer relations. This course is the third installment of the Customer Experience Design for Customer Success training programme available on the portal. 

The Customer Experience Design for Customer Success: Ensuring Customer Success certification course syllabus is divided into a four weeks time period in which learners will gather knowledge about customer relationship management (CRM) and its uses to develop and grow business and maintain customer relationships for long term business. The course classes will be conducted in online mode through interactive sessions, etc. The Customer Experience Design for Customer Success: Ensuring Customer Success training course will be taught by Ghilaine Chan, who has twenty years of experience in scaling global services. The medium of instruction will be English. To apply for this course, it is mandatory for the candidates to visit the FutureLearn portal and register.  

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4 Weeks
Skills Covered:
Marketing skills Customer service

Offered by

Certificate

Customer Experience Design for Customer Success: Designing Great Customer Experiences

The Customer Experience Design for Customer Success: Designing Great Customer Experiences certification is a part of the Customer Experience Design for Customer Success programme that is offered by the FutureLearn portal in collaboration with Trailhead and endorsed by Coventry University, the U.K. During this course, learners will discover operational and technological approaches used to develop CX strategies and learn about customer experience and customer service. Candidates will also learn about the difference between CX and CX and how customer service creates a long-term relationship with the target customers. Through this course, candidates will be able to identify the objectives, technologies, and techniques used to make effective customer experience strategies. 

The Customer Experience Design for Customer Success: Designing Great Customer Experiences online course syllabus is divided into four weeks where learners will learn at their pace and complete all the course modules on time. The course will be taught in English by Ghilaine Chan, who has twenty years of experience in managing global services. The Customer Experience Design for Customer Success: Designing Great Customer Experiences certification classes will be conducted in online mode through interactive sessions. To apply for this course, candidates must visit the provider’s official website and register. Details related to this course are given in the article below, candidates are advised to go through the article carefully.

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4 Weeks
Skills Covered:
Marketing skills Customer service
Professional Certificate in Data Mining and Virtual Organization in India 2022

Offered by

Certificate

Professional Certificate in Data Mining and Virtual Organization in India 2022

The Professional Certificate in Data Mining and Virtual Organization in India 2022 Live Course is a 100% online course that introduces learners to the key areas of data mining and virtual organizations. The advanced level course will discuss the role of data mining in connection with knowledge management practices.

After successful completion of the course, all learners will receive a certificate of completion. The Professional Certificate in Data Mining and Virtual Organization in India 2022 Online Course will be taught for a duration of 2 weeks in through a flexible mode of study.

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2 Weeks
Expert
8,889
Skills Covered:
Knowledge of Data mining
Key Account Management

Offered by

Certificate

Key Account Management

The Key Account Management course is a residential programme offered by the Indian Institute of Management, Calcutta, currently ranking 2nd among all the Business Schools in India. Every business depends on its key accounts and identifying, defining, and engaging the key accounts are the most important factors for management.

The key account management course offers strategic skills to handle delicate information of customers and provide them with their needs accordingly. The tools and techniques taught primarily are focused on the minute details of a buyer and seller’s agenda to deliver the best of the deal for both parties. The main aspect of the key account management course is to make the learner aware of and eventually master the management techniques of internal and external teams and the techniques of resolving and negotiating the conflict between the parties involved.

The key account management classes will be held at Management Development Centre (MDC), IIM, Calcutta Campus enabling peer learning. The key account management programme involves case studies, simulations, role-plays, in-class exercises, lectures by IIM, Calcutta faculties for an all-around understanding of the topics.

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5 Days
90,000
Skills Covered:
Negotiation skills Customer service Business analytics knowledge Networking
Marketing Your Business Online

Offered by

Certificate

Marketing Your Business Online

The course on ‘Marketing your business online is offered by the Indian Institute of Management Shillong as a part of the Management Development Programme which trains the attendees on the effective online marketing strategies and problems and challenges faced in marketing. This short-term online course is scheduled for two days. 

The Marketing your business Online certification programme deals with the ideas and concepts that instruct executives and professionals to streamline their marketing tactics and ideologies in the right space and direction in order to establish their business online. It is about the focussed study of the problems encountered by the sales and marketing executives in the industry. It teaches the professionals the best ways possible to control the restricted amounts of resources available for marketing

The course of instruction is regarding the chance and availability for marketing online and the critical outlook of the same. It helps one develop the communication techniques necessary for selling the content, product, or service. The course ensures a detailed analysis of the tools and strategies used to frame the online marketing ideals that constitute business management

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2 Days
January 26 - January,29 2021
25,000
Skills Covered:
Marketing skills Digital marketing skills Advertising skills SEO skills Sales skills Knowledge of Web Analytics Knowledge of Google analytics Knowledge of Google Ads Social Media Marketing Business Management Communication skills Research skills Critical thinking
Certified Customer Focus Management Professional

Offered by

Certificate

Certified Customer Focus Management Professional

Customer Focus Management has quickly become an in-demand career path; every organization banks on this aspect to succeed. A customer focus manager or management team works on meeting the customer’s wants and needs, which, in turn, helps the company to attain increased profits.

Vskills’ Customer Focus Management Professional Programme aims to help you capitalize on this demand by becoming a certified professional of this industry. The curriculum covers every concept of customer focus management, including customer needs, attitudes, perception, listening, tools, focused interactions, expectations, and customer-focused organizations.

Moreover, the Certified Customer Focus Management Professional course also provides a government certificate, after qualifying the online test. You will also earn “Vskills Certified” title that will be your badge of experience, to showcase your fluency in customer focus. Vskills will provide you with e-learning access and hard copy study material, to prepare well for the examination.

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3,499
Skills Covered:
Customer service
Certified Telesales Executive

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Certificate

Certified Telesales Executive

Enrol in the Certified Telesales Executive programme by Vskills to understand the fundamentals, skills, best practices, and processes for Telesales. You will learn to apply your enhanced sales skills in the day-to-day life scenarios and while handling customers. The course extensively covers managing, editing, printing, and previewing files in MS Word 2003, MS PowerPoint- 2003, and MS Excel-2003.

Moreover, students become proficient sales professionals and are qualified for job opportunities in telesales marketing firms, MNCs, call centres, real estate sector, IT companies, banks, credit card companies, art organisations and more. The Certified Telesales Executive training course has a comprehensive online learning curriculum complying with industry standards.

Besides, learners get a government certificate with lifetime validity after finishing the Vskills Certified Telesales Executive online course. Vskills certificates do not expire; hence students don't have to worry about renewing them frequently. Candidates are also marked as "Vskills certified" on the prominent digital job and career platforms. The course significantly increases your chances of scoring a high-paying job.

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3,499
Skills Covered:
Sales skills MS Office skills
Certified Consumer Behavior Analyst

Offered by

Certificate

Certified Consumer Behavior Analyst

As a Consumer Behavior Analyst, individuals are required to stay connected with different departments in order to formulate effective strategies and policies to justify their role, which is not possible unless they have a strong grasp over concepts involved in the same. Vskills Certification for Consumer Behavior Analyst provides a vivid orientation and training to candidates with thumb rules of Consumer Behaviour Analysis and ways of implementation of the same.

The certification comprises intricate and detailed discussion by industry experts on various areas including market segmentation, consumer behaviour basics, consumer perception, attitudes, learning, communication and personality of consumer, opinion leadership, the consumer in social settings, decision-making process, online consumer behaviour, and industrial buying behaviour. Moreover, the course would also give candidates a first-hand experience of the workplace through to-the-point questions in practice tests and assignments, which are compulsory to be performed.

Lastly, government-recognised certification with a lifelong validity would be enough for any learner dedicated to establishing themselves as certified professionals in the domain. Throughout the course, they will get access to placement assistance, extra sample questions and an overview of the course through a sample chapter.

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3,499
Skills Covered:
Marketing skills
Certified Customer Service Professional

Offered by

Certificate

Certified Customer Service Professional

According to Forbes, customer service is one of the best industries to work for different executives and professionals. The Certified Customer Service Professional training is designed by V Skills for professionals to want growth opportunities in customer service. This is a short term course that trains individuals on the various computer and personal skills required in an organisation for being successful.

Certified Customer Service Professional certification syllabus has different aspects of customer service including customer service basics, customer needs, customer expectations, consumer perception, customer-focused interaction, consumer attitudes, and customers listening and tools.

Students who have the Certified Customer Service Professional certification course can also find themselves employed in different roles in an organization like administrative and support services. This course guides on how to retain customers, serving them properly, and finally turning potential customers into sales. On the whole, learners can learn customer relationship management.

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3,499
Skills Covered:
Customer service

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