Question : Case Study 21:
A consumer purchased a brand-new mobile phone, but the retailer provided a used and damaged phone instead. The consumer approached the retailer for a replacement, but they refused to cooperate. What action can the consumer take in this situation?
Option 1: File a complaint with the local police against the retailer.
Option 2: Register a complaint with the District Consumer Disputes Redressal Forum for redressal.
Option 3: Lodge a complaint with the State Consumer Disputes Redressal Commission directly.
Option 4: Contact the Consumer Protection Council for assistance.
Correct Answer: Register a complaint with the District Consumer Disputes Redressal Forum for redressal.
Solution : The correct answer is (b) Register a complaint with the District Consumer Disputes Redressal Forum for redressal.
In the given situation, when a consumer has purchased a brand-new mobile phone but received a used and damaged phone instead, and the retailer refuses to cooperate, the appropriate course of action is to file a complaint with the District Consumer Disputes Redressal Forum. These forums handle consumer complaints and disputes, and they can help resolve the issue and protect the consumer's rights in cases like this.
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