Question : Case Study 9:
A consumer purchased a water purifier from a local retailer. After a few days, the purifier stopped functioning. The consumer approached the retailer, who directed them to the manufacturer for any complaints. The consumer tried contacting the manufacturer but received no response. What should the consumer do now?
Option 1: File a complaint with the National Consumer Disputes Redressal Commission.
Option 2: Lodge a complaint with the local police against the retailer and manufacturer.
Option 3: File a complaint with the District Consumer Disputes Redressal Forum for redressal.
Option 4: Give up on the issue as the product warranty period has expired.
Correct Answer: File a complaint with the District Consumer Disputes Redressal Forum for redressal.
Solution : The correct answer is (c) File a complaint with the District Consumer Disputes Redressal Forum for redressal.
In this case, the consumer has purchased a product (the water purifier) that is not functioning properly, and both the retailer and manufacturer have not provided a satisfactory response. The consumer should file a complaint with the District Consumer Disputes Redressal Forum, seeking redressal under the Consumer Protection Act. The consumer court can help resolve the issue and, if necessary, provide compensation, replacement, or a refund. It's important to act within the applicable time limits, even if the product's warranty has expired, as consumer protection laws can still apply. Filing a complaint with the local police may not be the appropriate course of action for a consumer dispute of this nature.
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