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- ITIL 4 Foundation Certification Training
Online
12 Hours
Quick facts
particular | details | |
---|---|---|
Medium of instructions
English
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Mode of learning
Self study, Virtual Classroom
|
Mode of Delivery
Video and Text Based
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Course and certificate fees
certificate availability
Yes
certificate providing authority
Simpliv Learning
The syllabus
Course Index
Key Concepts of Service Management
Key Concepts of ITIL
- The Four Dimensions of ITSM
- The Service Value System
- The Service Value Chain
- The guiding principles
Introduction to the ITIL practices
- Key terms related to the ITIL practices
- Purposes of 15 ITIL practices
- Further detail related to:
- Continual Improvement
- Change Control
- Incident Management
- Problem Management
- Service Request Management
- Service Desk
- Service Level Management