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    • Certificate in Customer Services Quality Licence Scheme Level 3

    Certificate in Customer Services Quality Licence Scheme Level 3

    BY
    Oxford Home Study Centre

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    Mode

    Online

    Duration

    200 Hours

    Fees

    £ 74 185

    Quick Facts

    particular details
    Medium of instructions English
    Mode of learning Self study
    Mode of Delivery Text Based

    Course and certificate fees

    Fees information
    £ 74  £185
    certificate availability

    Yes

    certificate providing authority

    OHSC

    The syllabus

    Module 1 – Foundations of Modern Customer Service

    • This module introduces the principles of modern customer service, focusing on its role in business success and the impact of service quality on customer loyalty. Learners gain an understanding of service culture and customer expectations.

    Module 2 – Understanding Customer Behaviour & Expectations

    • Learners explore customer psychology, motivations, and decision-making processes. The module also explains how businesses can anticipate customer needs and adapt to changing expectations.

    Module 3 – Communication Excellence in Customer Service

    • This section develops verbal, non-verbal, and written communication skills essential for effective service delivery. It highlights the role of empathy, active listening, and clarity in building strong customer relationships.

    Module 4 – CRM and Digital Tools for Customer Service

    • Students learn how to use Customer Relationship Management (CRM) systems and digital platforms to improve service delivery. The module also examines automation, AI tools, and data-driven service strategies.

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