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- Customer Experience Design for Customer Success Ensuring Customer Success
Customer Experience Design for Customer Success: Ensuring Customer Success
Learn about building better customer relationships for a successful business through the Customer Experience Design for Customer Success.
Online
4 Weeks
Quick facts
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Collaborators
Coventry University, Coventry
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Medium of instructions
English
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Mode of learning
Self study
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Mode of Delivery
Video and Text Based
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Learning efforts
4 Hours Per Week
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Course overview
The Customer Experience Design for Customer Success: Ensuring Customer Success course is offered by the FutureLearn portal in association with Trailhead and endorsed by Coventry University, U.K. In this course, learners will get a better understanding of customer relationships and how it affects the business of the organisation. Also, candidates will learn to use different methods to analyse CRM and apply for business success and how to use customer relationship management to maintain a long-term business’s customer relations. This course is the third installment of the Customer Experience Design for Customer Success training programme available on the portal.
The Customer Experience Design for Customer Success: Ensuring Customer Success certification course syllabus is divided into a four weeks time period in which learners will gather knowledge about customer relationship management (CRM) and its uses to develop and grow business and maintain customer relationships for long term business. The course classes will be conducted in online mode through interactive sessions, etc. The Customer Experience Design for Customer Success: Ensuring Customer Success training course will be taught by Ghilaine Chan, who has twenty years of experience in scaling global services. The medium of instruction will be English. To apply for this course, it is mandatory for the candidates to visit the FutureLearn portal and register.
The highlights
- Future Learn Course
- Certificate of Completion by Coventry University
- 4 Weeks Course
- 100% Online course
- Self-Paced Course
Program offerings
- Customer experience design for customer success course
- Future learn portal
- Certificate of completion
- Recorded lectures
- Study materials
- Interactive sessions
- Doubt session
Course and certificate fees
Candidates who are willing to take admission to the Customer Experience Design for Customer Success: Ensuring Customer Success course will get a 7-day free trial for the Future Learn portal. After completion of the free trial, candidates must take the monthly subscription of ₹900/month for the portal. The amount has to be paid online.
certificate availability
certificate providing authority
Eligibility criteria
Certificate Qualifying Details
Candidates must complete all the Customer Experience Design for Customer Success: Ensuring Customer Success certification course syllabus and appear in the online assessments of the course.
What you will learn
Through the Customer Experience Design for Customer Success: Ensuring Customer Success online course, candidates will be able to:
- Build customer relationships for business success
- Along with this, candidates will learn to use the CRM tools for data analysis
- Learners will gain more knowledge of customer relationship management and how it is used to manage customer relationships and improve customer experience
- Candidates will learn how to identify different tactics used to grow business and maintain long-term customer relations.
- Candidates will learn to use the salesforce trailblazer platform used in CRM.
Who it is for
CRM Consultants - This course will help professionals who are working as CRM consultants to understand the use of CRM and help them to provide mandatory suggestions to improve the customer experience.
Business Development Executives - Professionals who are working as business development executives or sales professionals will analyse and develop customer experience strategies to improve customer experience and help their organisation to grow their business in the market.
Product and Marketing Professionals - Professionals working as marketing managers, executives, product managers, and professionals from marketing and production backgrounds will learn to manage customer data and what are the implications of CX design that will help their organisation to grow their business. Along with this, these professionals will get knowledge of the use of salesforce and develop key skills such as CRM skills, management skills, etc.
Freshers will gain knowledge about the salesforce, CRM from the Customer Experience Design for Customer Success: Ensuring Customer Success course. This course will provide them with higher chances to get employment in different sectors as an entry-level role.
Admission details
- For admission to the Customer Experience Design for Customer Success: Ensuring Customer Success training course, candidates are required to visit the Future Learn portal and use this link to register - https://www.futurelearn.com/courses/cx-design-for-cs-customer-relationships-measure-success.
- After opening the link, click on the register button and provide the required information for the registration.
- Candidates must use the same credentials to log in to the portal and search for the Customer Experience Design for Customer Success: Ensuring Customer Success course.
- Take admission to the Customer Experience Design for Customer Success: Ensuring Customer Success course.
The syllabus
Week 1: Optimising CX
Week 2: Managing Customers
- Introduction To Managing Customers
- Building Customer Relationships
- Managing Customer Expectations and Challenges or Disengaged Customers
- Key Components of CRM Technologies
- Wrap-up
Week 3: Customer Success
- Introduction to the Fundamentals of Customer Success
- How Does Customer Success (CS) Support Customer Experience (CX)?
- Customer Success Management and Common Success Models
- Wrap-up
Week 4: Designing a Customer Success (CS) Strategy
- Introduction to Designing a Customer Success Strategy
- Developing Customer Success Strategies Using Segmentation and Customer Value Proposition (CVP)
- Identifying the Most Valuable Tactics for Your CS Framework
- Wrap-up
How it helps
The benefits that learners will get after completing the Customer Experience Design for Customer Success: Ensuring Customer Success online course are:
- Candidates will be able to identify key components of CRM and use them to build customer relationships on behalf of their organisation.
- Along with this, candidates will be able to evaluate the success of the business in the market and analyse the continuous improvement in customer service using CRM tools.
- Learners will get a completion certificate of the Customer Experience Design for Customer Success: Ensuring Customer Success training course which will help them get better job opportunities in different sectors.
Instructors
Ms Ghilaine Chan
Instructor
Freelancer
FAQs
Candidates who are interested in taking admission to the Customer Experience Design for Customer Success: Ensuring Customer Success course do not require any specific eligibility or prerequisites for admission to this course.
Candidates will learn how to manage customer expectations and customer service through the Customer Experience Design for Customer Success: Ensuring Customer Success course.
No, candidates just have to enrol on the Future Learn portal for the Customer Experience Design for Customer Success: Ensuring Customer Success course.
The Customer Experience Design for Customer Success: Ensuring Customer Success course is a four-week training course in which candidates have to invest at least four hours weekly to complete the course topics.
The Customer Experience Design for Customer Success: Ensuring Customer Success course will be taught by Ghilaine Chan.