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CRM Fundamentals and Practice: Salesforce Automation and Best Practice
Learn to use CRM skills and salesforce to improve customer experience through the CRM Fundamentals and Practice: Salesforce Automation and Best Practice course.
Online
4 Weeks
Quick facts
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Collaborators
Coventry University, Coventry
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Medium of instructions
English
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Mode of learning
Self study
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Mode of Delivery
Video and Text Based
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Learning efforts
4 Hours Per Week
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Course overview
The CRM Fundamentals and Practice: Salesforce Automation and Best Practice training course are being offered by the FutureLearn portal in collaboration with Trailhead and endorsed by Coventry University, the U.K. During the course, learners will learn how to use customer relationship management (CRM) skills to manage and improve customer experience. Also, candidates will learn to use salesforce automation in terms of managing customer experience and implement customer experience strategy in an ethical manner.
The CRM Fundamentals and Practice: Salesforce Automation and Best Practice online course is a part of the CRM Fundamentals and Practice training programme offered by the FutureLearn portal. This course is a four-week training course taught online by Laura Zuluaga, who is an experienced salesforce consultant and a project manager. This course is a self-paced learning course, in which a learner can invest up to four hours weekly to complete the CRM Fundamentals and Practice: Salesforce Automation and Best Practice course modules. Interested candidates will have to visit the official website of the provider and register. For more details related to the CRM Fundamentals and Practice: Salesforce Automation and Best Practice certification course, go through the article below.
The highlights
- FutureLearn Course
- Certificate of Completion by Coventry University
- 4 Weeks Course
- 100% Online course
- Self-Paced Course
Program offerings
- Crm fundamentals and practice course
- Future learn portal
- Certificate of completion
- Recorded lectures
- Study materials
- Interactive sessions
- Doubt session
Course and certificate fees
Fee Structure of the CRM Fundamentals and Practice: Salesforce Automation and Best Practice Course
Course | Fee Details |
CRM Fundamentals and Practice: Salesforce Automation and Best Practice Course | Candidates who are interested in taking admission to the CRM Fundamentals and Practice: Salesforce Automation and Best Practice certification course will get a seven days free trial for the future learn portal. After completing the free trial, candidates will have to take a monthly subscription of ₹900/month for the portal. The amount has to be paid online |
certificate availability
certificate providing authority
Eligibility criteria
For admission to the CRM Fundamentals and Practice: Salesforce Automation and Best Practice course, no specific eligibility or prerequisites are required to take admission to this course.
Certificate Qualifying Details
To get CRM Fundamentals and Practice: Salesforce Automation and Best Practice training completion certificate, candidates have to complete all the course modules and appear in the online assessment of the course.
What you will learn
Through CRM Fundamentals and Practice: Salesforce Automation and Best Practice course, candidates will be able to:
- Use salesforce automation to make processes and workflow more efficient.
- Provide good customer services to the target customers.
- Improve customer experience.
- Develop a customer experience strategy to manage customers.
- Candidates will explore CRM best practices to manage the work environment.
- Candidates will understand the use of the salesforce trailblazer platform for CRM practice.
Who it is for
Customer Relationship Manager - This course will help these professionals to manage customer services and provide suggestions in order to improve the customer experience for the organisation and manage relationships with customers on behalf of the organisation.
Customer Service Manager - The CRM Fundamentals and Practice: Salesforce Automation and Best Practice course will help them to develop customer experience strategies and develop support processes using salesforce to fulfill the requirements of the customers.
The CRM Fundamentals and Practice: Salesforce Automation and Best Practice online course will help business development executives and professionals from marketing backgrounds to understand the use of CRM systems in improving customer experience. Also, this course will be beneficial for the freshers or early-stage professionals who are willing to start their careers as CRM professionals or project managers.
Admission details
- Interested candidates taking admission to the CRM Fundamentals and Practice: Salesforce Automation and Best Practice training course will have to register on the future learn portal by using this link - https://www.futurelearn.com/courses/crm-fundamentals-and-practice-salesforce-automation-best-practice.
- After opening the link, click on the register button, this will redirect candidates to the registration page of the portal.
- Candidates have to provide the necessary information such as the candidate’s name and age, email address and candidates will have to set up a password for this portal.
- After registration, candidates will use the same email address and password to log in to the future learn portal.
- Search for the CRM Fundamentals and Practice: Salesforce Automation and Best Practice course and take admission to this course.
The syllabus
Week 1: Introduction to the Course and Workflow and Process Automation
Week 2: Service and Support Management
- Introduction
- Service and Support Management
- AppExchange
- Wrap-up
Week 3: Best Practices
- Introduction
- Best Practices For CRM Success
- Enhanced Administration Skill
- Wrap-up
Week 4: Certification Preparation and Course Wrap Up
- Introduction
- Certification Preparation
- Wrap-up
How it helps
The benefits of the CRM Fundamentals and Practice: Salesforce Automation and Best Practice training that candidates will get are:
- Candidates will be able to analyse automated processes and workflows and create support processes for a better customer experience.
- Along with this, candidates will be able to identify and apply best practices to manage customer relationships.
- Candidates will also get a completion certificate of the CRM Fundamentals and Practice: Salesforce Automation and Best Practice course which will help them to grow in their careers and explore new job opportunities in different sectors.
Instructors
Ms Laura Zuluaga
Project Manager
Freelancer
FAQs
The CRM Fundamentals and Practice: Salesforce Automation and Best Practice course is a four-week training course in which candidates will learn how to use salesforce automation and make the best use of CRM for the organisation.
The CRM Fundamentals and Practice: Salesforce Automation and Best Practice course will be taught by Laura Zuluaga, experienced salesforce consultant and project manager.
Candidates who are willing to take admission to the CRM Fundamentals and Practice: Salesforce Automation and Best Practice online course will have to take a monthly subscription of $39 for the future to learn portal after completing the free trial of the portal.
Candidates who want to take admission to the CRM Fundamentals and Practice: Salesforce Automation and Best Practice course will have to register on the future learn portal using this link - https://www.futurelearn.com/courses/crm-fundamentals-and-practice-salesforce-automation-best-practice.
The CRM Fundamentals and Practice: Salesforce Automation and Best Practice course class will be online on the future learn portal. This course will be taught through interactive sessions, doubt sessions in online mode.