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    Servicenow Admin Training

    BY
    Mindmajix Technologies

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    Mode

    Online

    Quick Facts

    particular details
    Medium of instructions English
    Mode of learning Self study, Virtual Classroom
    Mode of Delivery Video and Text Based
    Frequency of Classes Weekdays, Weekends

    Course and certificate fees

    certificate availability

    Yes

    certificate providing authority

    Mindmajix Technologies

    The syllabus

    Introduction to ServiceNow

    • What is ServiceNow?
    • Why and who can use ServiceNow
    • Concept of cloud computing in Service Now
    • Introduction to ITIL foundation
    • Navigation and users
    • Helpful portals
    • Releases

    Incident Management

    • Overview
    • Incident management process
    • Continual service improvement to incident management

    Change Management

    • Overview
    • Change management process (Raising, planning and Authorize)
    • Change management workflow and change task
    • Continual service improvement to change management

    Problem Management

    • Overview
    • Problem management process (identify, Investigate, Resolve)
    • Problem management workflow and problem task types
    • Continual Service improvement to problem management
    • Context menu

    Asset and Configuration management

    • Introduction to CI and Asset
    • Class and category CI
    • Model and type of assets
    • CMDB Plug-in and CI Relationships

    Knowledge Management

    • Overview
    • Knowledge Management Roles
    • Application and Modules 
    • Using Knowledge
    • Creating Knowledge
    • Translating Knowledge
    • Tracking and Reporting on Knowledge

    SLA & SDLC

    • Introduction to SLA
    • OLA and UPC
    • SLA Workflow
    • Service Level Agreement
    • SDLC In Service now

    Employee Self Service & Service catalog

    • My Profile 
    • My tasks and approvals 
    • Introduction to Service Catalog

    Practice Test & Interview Questions

    Instructors

    Mr Lokesh
    Instructor
    Mindmajix Technologies

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