- In the opening course module, candidates are provided with a broad outline of verbal communication in general and its relevance in the modern marketing mix.
- Along with making the best possible first impression with inbound and outbound sales calls, course content explores each of the ‘Four Es’ of strong voice calling - Expressive, Enunciate, Engage, Energize.
Online
200 Hours
£ 77 385
Quick facts
particular | details |
---|---|
Medium of instructions
English
|
Mode of learning
Self study
|
Course and certificate fees
Fees information
£ 77 £385
certificate availability
Yes
certificate providing authority
OHSC
The syllabus
Module 1 – Verbal Communication
Module 2 – Exceptional Things About Telephone Sales
- The following module focuses more closely on the core elements of effective telephone sales, along with what it is about telesales that holds so much power and potential from a modern business perspective.
- Candidates explore a series of techniques for building rapport, successfully negotiating with customers, remembering key names, building mutual positivity and more.
Module 3 – Active Listening Skills
- Course content in the third module brings the art of active listening into the equation, guiding candidates through the importance and value of ‘listening’ over ‘hearing’ during sales calls.
- Analytical listening skills are introduced and explored, along with how to determine the most appropriate questions to ask and when/how to ask them.
Module 4 – Developing Your Script
- Script development follows as the primary core focus of Module 4, incorporating an in-depth analysis of what makes an effective script, how to plan/pen a strong script and the importance of continually refining and modifying scripts to enhance effectiveness.
- Candidates also explore a range of strategies for increasing call efficiency.
Module 5 – Pre-Call Planning
- Bringing the course to a close, Module 5 introduces the concept of pre-call planning and outlines why it is of such importance to strategically plan an approach prior to making or receiving telesales calls.
- Along with learning how to handle objections and generate interest, candidates explore call-back and follow-up techniques and a series of key insights for maximising sale-closure rates.