ITIL® 4 Foundation (Accredited By PeopleCert/AXELOS) Includes Exam Voucher

Simpliv Learning

Online

$ 699 3499

particular

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                                    Medium of instructions
                                    English

                                    Mode of learning
                                    Self study

                                    Mode of Delivery
                                    Video and Text Based

Introduction

Introduction to the course

On completion of this lecture you will understand the structure of the course.

Introduction to ITIL 4

On completion of this lecture you will understand the structure of ITIL 4.

How to use your Exam Voucher

You will receive an email from PeopleCert (passport@peoplecert.org) with a Voucher Code in it.
To use your voucher:
- Visit PeopleCert
- Create your PEOPLECERT profile. If you already have one, please log in and select Register for an exam.
- You will then see a screen like the one below.
- Just copy the voucher code into the box and hit confirm.
- Select the date and time you wish to sit the exam.
- You will then receive an exam booking confirmation email from PeopleCert.
- 15-30 minutes before the specified exam time (this will give you time to complete the admin) logon to the PeopleCert website and take your exam.
- Good Luck.

Key Concepts of Service Management

Understanding Value, Providers and Consumers

On completion of this lecture you will be able to recall the definition of:
- Customer
- User
- Service management
- Sponsor
Describes the key concepts of creating value with services:
- Organization

Services, and Service Offerings and Relationships

Service offering
Service relationship management
Service provision
Service consumption

Outcomes, Costs and Risk

Cost
Outcome
Output
Risk

Utility and Warranty

On completion of this lecture you will be able to recall the definition of:
- Utility
- Warranty
Describe the key concepts of creating value with services:
- Utility
- Warranty

Key Concepts of Service Management

This quiz tests your understanding of the key concepts of service management.
There are 5 marks in the exam on this part of the syllabus.

Key Concepts of ITIL

The Four Dimensions of Service Management

Organizations and people
Information and technology
Partners and suppliers
Value streams and processes

Organizations and People

Organizations and people

Information and Technology

Information and Technology

Partners and Suppliers

Partners and suppliers

Value Streams and Processes

Value Streams and Processes

External Factors

On completion of this lecture you will be able to describe the external factors affecting the four dimensions of service management.
NOTE - This is not part of the syllabus and not required for the exam.

The ITIL Service Value System

On completion of this lesson you will understand the purpose and components of the ITIL service value system and be able to describe the ITIL service value system.

The Service Value Chain

the interconnected nature of the service value chain and how this supports value streams.
the purpose of each value chain activity:
Plan
Improve
Engage
Design & transition
Obtain/build
Deliver & support

The Guiding Principles

Introduction to the Guiding Principles

On completion of this lecture you will be able to describe the nature and use of the guiding principles.

Focus on Value

Explain the use of the Focus on Value guiding principle.

Start where you are

Explain the use of the Start where you are guiding principle.

Progress iteratively with feedback

Explain the use of the Progress iteratively with feedback guiding principle.

Collaborate and promote visibility

Explain the use of the Collaborate and promote visibility guiding principle.

Think and work holistically

Explain the use of the Think and work holistically guiding principle.

Keep it simple and practical

Explain the use of the Keep it simple and practical guiding principle.

Optimize and automate

Explain the use of the Optimize and automate guiding principle.

Interaction of the guiding principles

On completion of this lecture you will be able to describe the interaction of the guiding principles.

The ITIL Management Practices

Introduction to the ITIL Management Practices

On completion of this lecture you will understand how the ITIL Management Practices support the Service Value System and understand the origins of the three types of practice.

General Management Practices

Continual Improvement Practice

recall the purpose of the Continual Improvement Practice
explain the Continual Improvement Management Practice in detail

Continual Improvement Model

Explain the following the continual improvement model

Information Security Management

On completion of this lecture you will be able to recall the purpose of the Information Security Practice.

Relationship Management

On completion of this lecture you will be able to recall the purpose of the Relationship Management Practice.

Supplier Management

On completion of this lecture you will be able to recall the purpose of the Supplier Management Practice.

Service Management Practices

Change Control

recall the purpose of the Change Control Practice
explain the Change Control Practice in detail

Incident Management

recall the purpose of the Incident Management Practice
explain the Service Request Management Practice in detail

IT Asset Management

On completion of this lecture you will be able to recall the purpose of the IT Asset Management Practice.

Monitoring and Event Management

On completion of this lecture you will be able to recall the purpose of the Monitoring and Event Management Practice.

Problem Management

recall the purpose of the Problem Management Practice
explain the Problem Management Practice in detail

Release Management

On completion of this lecture you will be able to recall the purpose of the Release Management Practice.

Service Configuration Management

On completion of this lecture you will be able to recall the purpose of the Service Configuration Management Practice.

Service Desk

recall the purpose of the Service Desk Practice
explain the Service Desk Practice in detail

Service Level Management

recall the purpose of the Service Level Management
explain the Service Level Management Practice in detail

Service Request Management

recall the purpose of the Service Request Management
explain the Service Request Management Practice in detail

Technical Management Practices

Deployment Management

On completion of this lecture you will be able to recall the purpose of the Deployment Management Practice.

Official ITIL® 4 Foundation Sample Exams

Official ITIL® 4 Foundation Sample Exam 1

Please download the resources for this lecture:
- The Official Axelos Sample Exam Paper 1
- Answers and rationale for Sample Exam Paper 1
These files are PDF format.
You may need to save them to your device and rename them to:
- EN_ITIL4_FND_2019_SamplePaper1_QuestionBk_v1.4.pdf
- EN_ITIL4_FND_2019_SamplePaper1_Rationale_v1.6.pdf

Official ITIL® 4 Foundation Sample Exam 2

Please download the resources for this lecture:
- The Official Axelos Sample Exam Paper 2
- Answers and rationale for Sample Exam Paper 2
These files are PDF format.
You may need to save them to your device and rename them to:
- EN_ITIL4_FND_2019_SamplePaper2_QuestionBk_v1.2.pdf
- EN_ITIL4_FND_2019_SamplePaper2_Rationale_v1.3.pdf