- How does IT service deliver business value
- Ways of delivering value to a business customer
- Define types of IT Services
Online
₹ 449 1,499
Quick facts
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Medium of instructions
English
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Mode of learning
Self study
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Mode of Delivery
Video and Text Based
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Course and certificate fees
Fees information
certificate availability
certificate providing authority
The syllabus
Introduction
ITSM and DevOps. How to build your way to successful IT service
- Traditional ITSM service management model
- Advantages of a vertical processing model
- Challenges and barriers of the traditional model
- Explore traditional ITSM structure
- DevOps model. Main features
- DevOps team
- DevOps in traditional ITSM lifecycle
- Moving to a DevOps model
- DevOps challenges and barriers
- Describe a DevOps model
- Combining traditional and DevOps models in a single IT organization
- Recommendations on implementation
Instructors
Mr Danil Dintsis
Project Manager
Freelancer
Ph.D