Supply Chain Management and Logistics Basics

Course Introduction
Glossary of Supply Chain Management Terms and Definitions
Supply Chain Basics
Supply Chain Examples
Supply Chain Structure
Basics of Logistics
Goals of Logistics
Role of Logistics
Supply Chain Management and Logistics Basics Quiz

Supply Chain Management and Logistics Strategy

Developing Supply Chain Strategy
Alignment of Organization and Supply Chain Strategy
Objectives of SC Management Strategy
Objectives of SC Management Strategy
Logistics Strategy
Designing a Logistics Strategy
Designing a Logistics Strategy
Strategic Focus
Implementing the Strategy
Logistics Infrastructure
Logistics Strategy Quiz

Supply Chain Integration

Bringing Activities Together
Supply Chain Integration
Achieving Integration
Types of Cooperation – I
Types of Cooperation – II
Supply Chain Integration Quiz

Demand Management

Examples Spreadsheets
Demand Management Basics
Demand Management Environments
Forecasting Demand - Objectives and Methods
Time Series Methods
Exponential Smoothing
Regression Methods - Simple Regression
Correlation Methods - Simple Correlation
Forecast Controls
Forecast Application
Sales and Operations Planning Basics
Sales and Operations Planning Process
S&OP Planning - Chase Demand Operating Plan
S&OP Planning - Chase Demand Operating Plan/Target Days of Supply
S&OP Planning - Level Operating Plan
S&OP Planning - Optimized Mixed Operating Plan
Sales and Operations Planning Model - Practical Example
Sales and Operations Planning Model - Practical Example Solution
Demand Management Quiz

Planning and Controlling the Flow of Materials

Examples Spreadsheets
Traditional Planning
Master Production Schedule Basics
Master Production Schedule Techniques - I
Master Production Schedule Techniques - II
Master Production Schedule in Assemble-to-Order
Two-Level Master Production Schedule
Master Production Schedule Stability
Material Requirements Planning Basics
Records Processing - Basic MRP
Records Processing - Bill of Materials
Records Processing - Gross to Net Explosion
Records Processing - Lead Time Offsetting
Records Processing - Linking MRP Records
MRP System Design Considerations - I
MRP System Design Considerations - II
MRP Transaction Processing
Determining Manufacturing Quantities - I
Determining Manufacturing Quantities - II
Buffering Concepts - Safety Stock and Safety Lead Time
Reducing MRP System Nervousness
MRP - Benefits and Disadvantages
Distribution Requirements Planning in the Supply Chain
DRP Techniques - Basic Records
DRP Techniques - Time-Phased Order Point
DRP Techniques - Linking Warehouse Records
DRP Techniques - Managing Day-to-Day Variations
DRP Management
DRP Techniques - Problem Solving
Planning and Controlling the Flow of Materials Quiz

Managing Capacity

Strategic Plans
Planning Capacity - Bottlenecks
Planning Capacity – Matching Capacity and Demand
Planning Capacity – Alternative Plans
Adjusting Capacity
Systematic Changes to Capacity
Associated Plans
Managing Capacity Quiz

Customer Relationship Management

CRM Basics – Customer Loyalty
CRM and the Internet
CRM and Marketing
Campaign Management
Marketing Initiatives – Part I
Marketing Initiatives – Part II
Customer Service
Sales Force Automation (SFA)
CRM and e-Business
Customer Relationship Management Quiz

Purchasing and Procurement

Supply Management within the Organization
Purchasing and Procurement
Financial Implications of Supply Management
Buyer-Supplier Relationship Types
Procurement Activities
Make-or-Buy Decisions – Factors
Total Cost Components
TCO, NPV, Estimated Costs. TCO Importance.
Choosing a Supplier
Steps in Procurement
E-Procurement
Order Processing
Types of Purchase
Purchasing and Procurement Quiz

Inventory Management

Reasons for Holding Stock
Costs of Carrying Stock
Economic Order Quantity
Timing of Orders
Sensitivity Analysis
Uncertain Demand and Safety Stock
Periodic Review Systems
ABC Analysis
Inventory Management Quiz

Location Decisions

A Hierarchy of Decisions
Choosing a Geographical Region
Models of Location – Infinite Set of Approaches
Models of Location – Feasible Set of Approaches
Models of Location – Scoring Models
Network Models
Location Decisions Quiz

Warehouse Management

The Purpose of Warehouses
Warehouse Activities
Warehouse Ownership Alternatives
Layout of Facilities
Space Calculations : Receipt, Storage, Dispatch Areas
Space Calculations Example
Aisle Width and Other Areas
Storage Equipment
Storage Equipment
Handling Equipment
Handling Equipment
Warehousing and the Environment
Warehouse Management Quiz

Global Logistics Operations

International Trade
Ways of Reaching Foreign Markets
Global Operations
Global Logistics – Problems
Global Logistics Operations Quiz

Transportation

Transportation Planning in the Supply Chain
Features of Transport
Modes of Transport - I
Modes of Transport - II
Intermodal Transport
Ownership of Transport
Transportation Participants
Outsourcing of Logistics Services
Freight Rate Analysis
Transportation Quiz

Workforce Management

Employment Life Cycle
Understanding the Generation Gap
Communication Skills – Communication Process
Communication Skills – Importance of Listening
Effective Team Meetings
People Development
Resource Management – Part I
Resource Management – Part II
Workforce Management Quiz

Health and Safety Considerations

Health and Safety System – Key Elements
H&S System Model : Step 1, 2, and 3
H&S System Model : Step 4 – Part I
H&S System Model : Step 4 – Part II
H&S System Model : Step 4 – Part III
H&S System Model : Step 5 and 6
Measuring H&S Performance – Part I
Measuring H&S Performance – Part II
Health and Safety Consideration Quiz

Performance Measurement

Measures of Performance – I
Measures of Performance – II
Measures of Logistics
Comparing Performance
Supply Chain Operations Metrics - I
Supply Chain Operations Metrics - II
Performance Measurement Quiz

Risk Management

Supply Chain Risk Basics
The Changing Face of SC Risks
Risk Management Process
External Risk Drivers
Internal Risk Drivers
Risk Assessment
Risk Treatment
Continual Monitoring of Risks
Predicting and Managing SC Risks
Supply Chain Security
Risk Management Quiz

Reverse Logistics

Reverse Logistics Framework – Part 1
Reverse Logistics Framework – Part 2
Reverse Supply Chains
Returns Management
Reverse Logistics and Recycling – Part 1
Reverse Logistics and Recycling – Part 2
Closed-Loop Supply Chain Business Models
Reverse Logistics Quiz

Sustainability

Sustainability Definition and Scope
Operational Definition of Sustainability
Sustainability Development System – Part 1
Sustainability Development System – Part 2
Building a Sustainability Development System
Sustainability Reporting
UN Global Compact
Environmental Costs
Environmental Costs - Categories and Reports
Environmental Costing
Life Cycle Cost Assessment
Strategic Environmental Cost Accounting
Sustainability Quiz

Link between Finance and Operations

How Operations and Finance are Connected?
Building a ROIC Tree – Part I
Building a ROIC Tree – Part II
Calculating Operational Improvements
Analyzing Operations – Part I
Analyzing Operations – Part II
Link between Finance and Operations Quiz

Technology in SCM

Enterprise Information Technology Basics
Enterprise Business Architecture
Interenterprise Business Architecture
New Technologies
Business Information System Basics
EBS Components – Core Functions
EBS Components – Secondary Functions
EBS Networking and Integration
Standard EBS Systems – ERP
EBS Architecture for SCM
EBS Selection
Technology in SCM Quiz

Project Management

Project Management Basics
Completion Time, Critical Path and Gantt Chart
Computing Slack Time
Dealing with Uncertainty
How to Accelerate Projects
Project Management Quiz

Outsourcing

What is Outsourcing ?
Factors Driving Outsourcing
Types of Outsourcing
Managing Outsourcing – Skills
Traps of Outsourcing – Part I
Traps of Outsourcing – Part II
Stages of Outsourcing
Best Practices in Outsourcing
Outsourcing Quiz

Business Process Management

Business Process Management Basics
BPM – Drivers and Triggers
BPM – Key People
Organizational Strategy and Processes
Critical Factors for Success
Implementation Aspects
BPM – Project Framework
BPM Implementation – Organizational Approach
BPM Project – Framework Phases
BPM Project – Project Essentials
BPM Implementation - Scenarios
Business Process Management Quiz

Continuous Improvement

Defining Quality
Total Quality – Principles, Practices, Techniques
Levels of Quality
Quality Costs
Quality Cost Measurement
Quality Cost Reporting
Quality Costs and Decision Making
Six Sigma Methodology
Tools for Process Improvement
Lean Tools
Management and Planning Tools
Process Improvement Tools
The Purpose of Value Stream Mapping
VSM Benefits, Maps, Applications. Tips and Good Practices.
The Role of 6 S in Lean and Quality
The Theory of Constraints - Basics
Implementing the TOC
Continuous Improvement Quiz
Course Closure

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The syllabus

Supply Chain Management and Logistics Basics

Supply Chain Management and Logistics Strategy

Supply Chain Integration

Demand Management

Planning and Controlling the Flow of Materials

Managing Capacity

Customer Relationship Management

Purchasing and Procurement

Inventory Management

Location Decisions

Warehouse Management

Global Logistics Operations

Transportation

Workforce Management

Health and Safety Considerations

Performance Measurement

Risk Management

Reverse Logistics

Sustainability

Link between Finance and Operations

Technology in SCM

Project Management

Outsourcing

Business Process Management

Continuous Improvement

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