- Introduction
- Who Should Attend This Training ?
- Why You Should Enroll This Training ?
- Why A New Itil 4 ?
- Important Before Going Further In The Training
- Itil 4 Axelos Foundation Candidate Syllabus
- Download The Study Guide
- Download The Itil 4 Foundation Glossary
- Exam Requirements
Online
₹ 449 799
Quick facts
particular | details | |
---|---|---|
Medium of instructions
English
|
Mode of learning
Self study
|
Mode of Delivery
Video and Text Based
|
Course and certificate fees
Fees information
₹ 449 ₹799
certificate availability
Yes
certificate providing authority
Udemy
The syllabus
Introduction
Key Concepts Of Service Management
- Introduction
- Module Objectives
- The Need For Itsm
- Key Concepts Of Service Management
- Value And Value Co-Creation
- Service Provider, Consumer And Stakeholders
- Value Stakeholders Example
- Products And Services
- Example
- Service Offerings
- Service Relationships
- Value Co-Creation
- Value: Outcomes, Costs, Risks, Utility And Warranty
- Outputs Vs Outcomes : The ’Watermelon’ Effect
- Example
- Summary
- Quiz : Service Management Key Concepts
Key Concepts Of Itil®
- Introduction
- The Four Dimensions Of Service Management
- Organizations And People
- Information And Technology
- Partners And Suppliers
- Value Streams And Processes
- External Factors
- Example : Pestel
- Example Of The 4 Dimensions Use
- Quiz : The Four Dimensions Of Service Management
The Itil Service Value System
- The Itil Service Value System
- Opportunity, Demand, And Value
- The Itil Guiding Principles
- Governance
- Service Value Chain
- The Service Value Chain Activities
- Practices And Continual Improvement
- The Continual Improvement Model
- Value Streams And The Service Value Chain
- Example Of The Svs Use
- Quiz : The Itil Service Value System
Itil Management Practices
- Learning Objectives
- What Is A Practice ?
- General Management Practices
- Continual Improvement
- Information Security Management
- Relationship Management
- Supplier Management
- Service Management Practices
- Availability Management
- Capacity And Performance Management
- Change Control / Enablement
- The Evolution Of Change In Itil 4
- Incident Management
- Example
- It Asset Management
- Monitoring And Event Management
- Problem Management
- Example
- An Example Of Problem Management
- Incident Management Vs Problem Management
- Release Management
- Service Configuration Management
- It Asset Vs Configuration Item
- Service Continuity Management
- Service Desk
- Example
- Service Level Management
- Sla : Service Level Agreement
- Service Request Management
- Example
- Technical Management Practices
- Deployment Management
- Quiz : Itil Management Practices
- Apply The Knowledge To Your Organization : What If You Were The Cio ?
Bonus
- Tips For The Exam