- Telephone Basics
- What is EPABX?
- EPABX Features
- Managing EPABX System
- Handle incoming and outgoing calls
- Arranging Conference Calls
Online
₹ 3,499
Quick facts
particular | details | |
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Medium of instructions
English
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Mode of learning
Self study
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Mode of Delivery
Video and Text Based
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Course overview
Certified EPABX Operator certification is a 100% online programme that follows a duration of 12 hours. This course has been initiated by Vskills on its very own platform. Electronic Private Automatic Branch Exchange or EPABX in short is a private network of telephones that is used by different companies like the travel industry for communication between its own employees or even with outside clients. This certificate course basically deals with explaining network requirements for front office operations.
Certified EPABX Operator training will teach that EPABX will usually be used in both small, and big companies, and it forms a very important part of the front and back offices reception. With this online certification, the participants will become employed as a receptionist or even in the role of an EPABX operator. The best part of this certification is receiving a government certification worthy for a lifetime, and lifelong access to all the materials from whenever, and wherever suitable for the participants.
The highlights
- 12 hours course
- Online programme
- Completion certificate
- Lifelong learning access
- Government certification
- Lifetime certificate validity
Program offerings
- 12 hours programme
- Online learning
- Government certification
- End certificate
- Final online test
- Learning management system
- Study materials
- Lifetime certificate validity
Course and certificate fees
Fees information
The Certified EPABX Operator certification fee by Vskills is Rs. 3,499.
Certified EPABX Operator Fee Structure
Description | Amount in INR |
Programme Fee | Rs. 3,499 |
certificate availability
certificate providing authority
Eligibility criteria
Certification Qualifying Details
The Certified EPABX Operator certification by Vskills is offered in the case scenario where the final test is passed with 25 marks by all the aspirants.
What you will learn
With the Certified EPABX Operator certification syllabus, some of the concepts learnt by the students are:
- Telephone and EPABX
- Office Management
- English Grammar, Punctuation, and Communication
- Telephone Usage
- Time Management
- Office Communications
- Travel arrangement and Hotel Reservation
- Guest and Visitor Management
- Meetings
- Records Management
- Stress Management
- MS Excel
- Internet and E-mail
Who it is for
The certification is useful for employment areas like Front office, Customer support, Receptionist, Office Administrator, or Call Centres for better career opportunities.
Admission details
Here is the Certified EPABX Operator classes admission process:
Step 1: Visit the official site: https://www.vskills.in/certification/office-skills/epabx-operator-certification.
Step 2: Find the ‘Buy Now’ button, and start with the online registration.
Step 3: Then make accounts to proceed with paying the course fee.
Step 4: The fee when received by Vskills confirms the admission.
The syllabus
Telephone and EPABX
Office Management
- Handling Couriers
- Maintaining office Stationery and Other Inventory
- Attendance Record Management
- Conference Room Management
- Housekeeping and Pantry Management
- Petty Cash
Telephone Usage
- Telephone Manners
- Telephone Etiquettes
English Grammar and Usage
- Usage of Capitals
- Using Nouns
- Using Pronouns
- Using Adjectives
- Using the Articles
- Using Verbs and Tenses
Presentation and Communication Skills
- Personal Presentation
- Telephonic Communication
- Email Communication
- Listening Skills
Time Management
- Use Lists
- Beware of time wasters
- Optimize your work environment
- Take stock at the end of the day
Office Communications and Mailing Management
- Mailing Services
- Addressing Envelopes
- Office memos
- Incoming Mail
- Outgoing Mail
- Mail Automation
Guest and Visitor Management
- Managing Office Visitors
- Appointments System
Travel arrangement and Hotel Reservation
- Hotel Reservations
- Making Travel Arrangements
Meetings
- Types of Meetings
- Meeting Arrangement
- Meeting Management
- Meeting Room Arrangements
- Planning and Scheduling Meeting
- Meeting Minutes
Records Management
- Filing and Record-Keeping
- Record Management
- Information Types
- Type of Files
- Files Classification
- Filing Methods
- Filing Systems
Office Automation
- What is Office Automation
- Photocopying Machine
- FAX (Facsimile)
- Attendance Recording
- Document Shredder
Stress Management
- Consequences of Stress
- Reason/Causes of Stress
- Signs of stress
- Techniques of Stress Management
MS-Word 2013
- MS-Word Basics
- Working With Documents
- Customize the Word Environment
- Editing a Document
- Formatting Text
- Formatting Paragraphs
- Styles
- Proofing a Document
- Page Formatting
MS-Excel 2013
- Excel 2013 Basics
- Workbook and Worksheet
- Manipulating Data
- Worksheet Formatting
- Page Properties and Printing
- Excel Formulas
- Sort and Filter
Internet and E-mail
- Internet
- Web Browser
- Uploading and download files
- E-mail components (address, signature, attachments)
- Managing e-mail account
- Web-based e-mail
- Checking office email
Evaluation process
An online final examination is held for understanding how much the candidate has learnt so that he or she can be provided with final certification. The final exam for the EPABX certificate is conducted for an hour. The questions are all one mark ones with total marks of 50. Even if the candidate does wrongly answer the questions, they are not negatively marked but receiving 25 marks is definitely mandatory for the certificate.
How it helps
Here are the Certified EPABX Operator certification benefits:
- The EPABX operations can be controlled effectively by the candidates pursuing this certificate course.
- This certificate programme is beneficial even for distant learners as they do not have to travel for academic opportunities
- The certification granted is valid for an eternal time period.
FAQs
LMS panel is offered for this certification.
No accessibility time is mentioned.
This certificate is received online by the participants.
Fortunately, no age limit is mentioned.