Learn to differentiate customer types, foster a customer-focused culture within organisations, and ensure that participants adopt this perspective.
This Customer Centricity course dives deep into the world of customer service and engagement, offering a holistic exploration of key elements. The participants will gain a strong understanding of how to segment their customer base and effectively interact with various customer personalities. A significant focus will be placed on cultivating enduring customer relationships and embedding a customer-first philosophy throughout an organisation, ensuring every employee champions this view. The participants will develop practical skills in building rapport, truly understanding and meeting customer needs and skillfully addressing any issues that may arise.
Yes
Wadhwani Foundation
The target audience for the Customer Centricity course includes:
Customer service manager
There is no eligibility required to enrol for this Customer Centricity course. This Customer Centricity course is open to all the participants, no specific educational background is required.
This Customer Centricity course empowers the participants to distinguish between various customer types and gain a clear understanding of their unique needs and preferences. It emphasizes the development of a customer centric mindset and provides a structured approach for embedding this philosophy within an organization. Participants will explore effective strategies for fostering a customer-focused attitude among employees, ensuring consistency in service delivery. This Customer Centricity course also focuses on delivering exceptional customer experiences by addressing concerns with professionalism and empathy. The participants will gain hands-on experience using customer relationship management (CRM) tools and point-of-sale (POS) systems, enhancing their ability to provide seamless and efficient service.
Follow the steps given below to take admission in Customer Centricity course:
Step 1: Visit the course page : https://swayam-plus.swayam2.ac.in/courses/course-details?id=F_WADH_13
Step 2: Login into the Swayam Plus using Google or Microsoft.
Step 3: After login, enter the required details.
Step 4: Once all the details are being filled, after that you can start the Customer Centricity course.
To earn the certification, the participants must complete all course modules and assessments. Upon the successful completion, a certificate will be awarded to the participants.
Earning the course certificate demonstrates a commitment to personal and professional development. It will help in developing strong customer relationships, which will lead to enhanced trust and long-term loyalty.
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Ms Swathi Venugopal Freelancer Freelancer
The duration of this Customer Centricity course is 6 hours.
The Customer Centricity course is delivered in recorded sessions.
The Customer Centricity course is free.
Yes, participants will receive a certificate upon successful completion.
No, there is no eligibility and pre-requisite required to enrol in this course.
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