In-depth exploration of customer service and engagement, designed to develop a strong foundation in creating exceptional customer experiences.
The Customer Centricity (Marathi) offers an in-depth exploration of customer service and engagement, designed to develop a strong foundation in creating exceptional customer experiences. The participants will understand the customer segmentation and identify different types of customers, enabling participants to tailor their approach based on specific customer needs and behaviours. The participants will learn how to promote this perspective among staff and apply it consistently in various service settings. This Customer Centricity (Marathi) course also focuses on practical skills such as effective communication, problem solving and the use of CRM tools to enhance service delivery. The participants will gain hands-on experience in operating Point-of-Sale (POS) systems during sales interactions. This Customer Centricity (Marathi) course prepares participants to not only meet but exceed customer expectations, positioning them to drive customer loyalty and organizational success through service excellence.
Yes
Wadhwani Foundation
The target audience for the Customer Centricity (Marathi) course includes:
Customer service manager
There is no eligibility required to enrol for this Customer Centricity (Marathi) course. This Customer Centricity (Marathi) course is open to all the participants, no specific educational background is required.
This Customer Centricity (Marathi) course empowers participants to differentiate between various types of customers and understand their unique needs, laying the foundation for more personalised and effective service. It emphasises the development of a customer-centric mindset and provides a clear roadmap for integrating this approach within an organisation. The participants will learn the practical strategies for fostering this mindset among employees, ensuring that customer focus becomes a core part of the workplace culture.
Follow the steps given below to take admission in Customer Centricity (Marathi) course:
Step 1: Visit the course page : https://swayam-plus.swayam2.ac.in/courses/course-details?id=F_WADHW_32
Step 2: Login into the Swayam Plus using Google or Microsoft.
Step 3: After login, enter the required details.
Step 4: Once all the details are being filled, after that you can start the Customer Centricity (Marathi) course.
To earn the certification, the participants must complete all course modules and assessments. Upon the successful completion, a certificate will be awarded to the participants.
Earning the course certificate demonstrates a commitment to personal and professional development. It will help in developing strong customer relationships, which will lead to enhanced trust and long-term loyalty.
Ms Shipra Thappa Freelancer Freelancer
Ms Swathi Venugopal Freelancer Freelancer
The duration of this Customer Centricity (Marathi) course is 6 hours.
The Customer Centricity (Marathi) course is delivered in recorded sessions.
The Customer Centricity (Marathi) course is free.
Yes, participants will receive a certificate upon successful completion.
No, there is no eligibility and pre-requisite required to enrol in this course.
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