Question : Case Study 19: XYZ Corporation
To address the role ambiguity issue, XYZ Corporation should focus on:
Option 1: Centralization of decision-making
Option 2: Formalization of job descriptions
Option 3: Reducing employee accountability
Option 4: Fostering informal communication
Correct Answer: Formalization of job descriptions
Solution : The correct answer is (b) Formalization of job descriptions
To address the role ambiguity issue at XYZ Corporation, the organization should focus on formalizing job descriptions. Formalizing job descriptions involves clearly outlining the roles, responsibilities, expectations, and reporting relationships for each position within the organization. This clarity helps employees understand their roles and reduces ambiguity, ensuring that they know what is expected of them and how their roles contribute to the overall goals of the organization. It creates a foundation for a more organized and efficient work environment, minimizing confusion regarding roles and tasks.
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