Question : Case Study 1: XYZ Corporation
XYZ Corporation is a large manufacturing company that has recently experienced inefficiencies due to unclear roles and responsibilities.
Question:
To address the role ambiguity issue, XYZ Corporation should focus on:
Option 1: Centralization
Option 2: Delegation
Option 3: Job enrichment
Option 4: Job rotation
Correct Answer: Delegation
Solution : The correct answer is (b) Delegation
Delegation involves assigning specific tasks and responsibilities to individuals or teams within the organization. By delegating tasks clearly and defining responsibilities, XYZ Corporation can reduce role ambiguity. Delegation provides employees with a clear understanding of what is expected of them and who is responsible for what, which can help improve efficiency and accountability.
