Question : Case Study 5: XYZ Corporation (Continued)
XYZ Corporation's challenges related to unclear roles and responsibilities can be resolved through:
Option 1: Centralization of decision-making
Option 2: Formalization of job descriptions
Option 3: Reducing employee accountability
Option 4: Fostering informal communication
Correct Answer: Formalization of job descriptions
Solution : The correct answer is (b) Formalization of job descriptions
Formalizing job descriptions involves clearly outlining roles, responsibilities, expectations, and reporting relationships for each position within the organization. This helps in providing employees with a clear understanding of what is expected of them, minimizing role ambiguity, and improving overall organizational clarity.