ISO/IEC 20000 Lead Implementer Online Training and Certification| PECB
Join Infosec Train’s ISO/IEC 20000 Lead Implementer| PECB training to develop the required skills for managing and implementing IT service management systems.
Online
Quick facts
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Medium of instructions
English
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Mode of learning
Self study, Virtual Classroom
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Mode of Delivery
Video and Text Based
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Course overview
The five-day ISO/IEC 20000 Lead Implementer| PECB course by Infosec Train aims to teach you the management and implementation of IT service management systems in an organisation, as mentioned in ISO/IEC 20000-1:2005. The programme features a PECB-certified trainer, a blended learning model, and a lot more at an affordable price.
Throughout the ISO/IEC 20000 Lead Implementer| PECB certification syllabus, you’ll learn the best practices for implementing and planning IT service management procedures, starting from ISO 20000’s 6 fields. The course’s PECB-authorised partner will also help you gain proficiency in applying and devising changes and new services, relationship management processes, service delivery procedures, and other areas.
Infosec Train’s ISO/IEC 20000 Lead Implementer| PECB training is entirely compatible with ITIL and ISO 20000-2 (guidelines for an SMS’s implementation). Moreover, the curriculum is consistent with the specific project management practices set up in ISO 10006 (guidelines for quality management in projects - Quality Management Systems). After clearing the curriculum test, you can also obtain the training certificate to boost your current resume.
The highlights
- Free demo session available
- 3 enrolment modes
- Certification exam
- Completion certificate
- Blended learning delivery model
- 40 hours of studying, spread across 5 days
- Instructor-led training
- Affordable programme
- PECB-authorised training partner
- PECB-certified educator
- Post-training support
- Tailor-made course
Program offerings
- Tailor-made programme
- Pecb-authorised training partner
- Pecb-certified instructor
- Instructor-led learning for 40 hours
- Course certificate
- Affordable course
- Blended learning delivery model
- Post-training support
Course and certificate fees
certificate availability
certificate providing authority
Eligibility criteria
You must either know the basics of ISO 20000 and ITIL or possess the ISO 20000 Foundation Certification to join the ISO/IEC 20000 Lead Implementer| PECB training by Infosec Train.
Moreover, there will be a certification exam once the programme ends. You’ll be eligible for the ISO/IEC 20000 Lead Implementer| PECB certificate after clearing the same.
What you will learn
The extensive ISO/IEC 20000 Lead Implementer| PECB course syllabus will help you gain expertise in:
- Management systems
- Process approach
- Presenting the ISO 20000-standard family and comparisons with ITIL V2 and V3
- Preliminary analysis and establishing maturity levels of a current IT service management system, according to ISO 21827
- Writing a project plan and a business case to implement an SMS
- Defining the scope of an SMS
- Defining SMS policies and objectives
- Facets and types of management
- Documenting the procedures and processes
- SMS’s operations management
- SMS’s controlling and monitoring
- ISO 20000 internal audit
- Development of performance indicators, metrics, and dashboards
- Implementing a continual improvement program
- SMS’s management review
- Prepping for ISO 20000 certification audits
Who it is for
The ISO/IEC 20000 Lead Implementer| PECB programme by Infosec Train is best-suited for:
- Consultants and project managers looking to prepare and support an organisation in implementing an IT SMS (service management system)
- IT’s expert advisors
- IT service team members
- ISO 20000 auditors wanting to comprehend the IT SMS implementation process fully
- Technical experts preparing for an SMS project management function or IT service function
- Personnel responsible for the conformity or IT service in an organisation
Admission details
- Visit the ISO/IEC 20000 Lead Implementer| PECB course portal.
- Peruse the training information and scroll down to the ‘Choose Your Preferred Learning Mode’ section.
- Check the 3 available options and select the one you want. Depending on that, click on its ‘Contact Us/Enrol Now/Get Started’ tab and proceed.
- A short pop-up form will appear. Provide the on-screen details and select ‘Submit Now’.
- Infosec Train’s training officials will contact you about training enrolment.
Filling the form
Joining the ISO/IEC 20000 Lead Implementer| PECB certification course requires you to submit a request first. To do this, you can provide your phone number, full name, active email ID, country of residence, and additional comment/required training option. Once you send this, Infosec Train’s authorities will revert on the further steps.
The syllabus
Introduction to the process approach and management systems
Presentation of the ISO 20000 family of standards and comparison with ITIL V2 and V3
Fundamental principles of IT Service
Preliminary analysis and establishment of the maturity level of an existing IT Service Management System based upon ISO 21827
Writing a business case and a project plan for the implementation of an ITSM
Definition of the scope of an SMS
Definition of an SMS policy and objectives
Documentation of the processes and procedures
Service level management
Budgeting and accounting for IT services
Competence management
Change management
Capacity and availability management
Service continuity and security management
Incident and problem management
Operations management of an SMS
Controlling and Monitoring an SMS
Development of metrics, performance indicators and dashboards
ISO 20000 internal Audit
Management review of an SMS
Implementation of a continual improvement program
Preparing for an ISO 20000 certification audit
Evaluation process
The ISO/IEC 20000 Lead Implementer| PECB online course has a 3-hour examination, which you must clear to obtain the certificate. The exam will include essay-type questions in English.
How it helps
If you’re looking to manage and implement IT service management systems according to ISO/IEC 20000-1:2005, this is the ideal training. The ISO/IEC 20000 Lead Implementer| PECB programme covers core facets of this domain and offers blended learning through a PECB-certified trainer. You also receive post-training support for continued guidance after finishing the course.
Furthermore, you can use the ISO/IEC 20000 Lead Implementer| PECB certificate to pursue exciting roles such as a Cybersecurity Engineer, IT Audit Manager, or Internal Auditor.
FAQs
The ISO/IEC 20000 Lead Implementer| PECB training is a five-week, instructor-led course with 40 hours of content.
You can sign up for a free demo class.
It will consist of essay-type questions.
Yes. The training offers a PECB-authorised course partner.
Yes.