- Course Introduction
- Getting Started with Google Cloud Platform and Qwiklabs
Beginner
Online
2 Weeks
Quick facts
particular | details | |
---|---|---|
Medium of instructions
English
|
Mode of learning
Self study
|
Mode of Delivery
Video and Text Based
|
Course and certificate fees
certificate availability
certificate providing authority
The syllabus
Week 1: Course Overview
Videos
Readings
- How to Send Feedback
Week 1: Overview of Contact Center AI
Videos
- Introduction
- Why is Contact Center AI needed
- CCAI Telecommunications
- What is Contact Center AI
- How Dialogflow fits within CCAI
- Agent Assist
- One AI architecture
- Use case
Practice Exercise
- Contact Center AI Fundamentals
Week 1: Conversational Experiences
Videos
- Introduction
- A Conversation Experience
- Natural Language Understanding
- Context in Conversation
- Design, Develop, Deploy
- Design Phase
- Design Principles
- Agent Persona
- Style Guide
- Develop and Deploy
- Best practices
Practice Exercise
- Conversational Experiences
Week 2: Fundamentals of Designing Conversations
Videos
- Introduction
- Design
- Intents
- Entities
- Actions and Responses
- Best Practices
- Lab Intro Agent design fundamentals
- Lab Review Agent design fundamentals
Readings
- Lab Agent design fundamentals - sample form
- Lab Agent design fundamentals - example
Practice Exercise
- DF Agent design fundamentals
Week 2: Dialogflow Product Options
Videos
- Introduction
- Overview of Dialogflow
- ES User Interface
- CX User Interface
- High level comparisons
- Lab Intro Running a Prebuilt Virtual Agent with Dialogflow
- Lab Review Running a Prebuilt Virtual Agent with Dialogflow
Practice Exercise
- DF Product Options
Week 2: Course Review
Videos
- Course review
Instructors
Google Cloud Training
Instructor
Google Cloud
Articles
Popular Articles
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