ISO/IEC 20000 Foundation Online Training and Certification | PECB
Become an expert at implementing IT service management best practices with ISO/IEC 20000 Foundation course by Infosec Train.
Online
Quick facts
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Medium of instructions
English
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Mode of learning
Self study, Virtual Classroom
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Mode of Delivery
Video and Text Based
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Course overview
The ISO/IEC 20000 Foundation programme enables you to apply the best practices for managing and implementing an IT service management system as specified under ISO/IEC 20000-1:2005. Moreover, you also become familiar with the best practices for executing the IT Service Management processes starting from the ISO 20000.
The ISO/IEC 20000 Foundation online training explores areas like implementing and planning new and changed services, relationship management process, service delivery process, problem control processes, resolution process, and release processes. The course will be taught in a blended learning fashion by a PECB certified trainer.
By completing the ISO/IEC 20000 Foundation online course and appearing for the exam, you can receive a certificate that will verify your IT service management skills. Moreover, you will gain access to recorded sessions if you miss a lesson. If you’re interested, you can sign up for a demo lecture to get a feel for the course first. You can apply for a demo class on Infosec Train’s website.
The highlights
- Receive a certificate at a pocket-friendly price
- PECB authorised training partner
- Instructed by PECB certified trainers
- Tailor-made training
- Flexible schedule
- Post-training support
- Blended learning model
- 16hrs of instructor-led training
- Recorded sessions available
Program offerings
- Post-training support
- 16 hours of instructor-led training
- Blended learning approach
- Recorded sessions
- Flexible schedule
- Corporate training
- One-to-one training
- Pecb certified instructors
- Completion certificate
Course and certificate fees
certificate availability
certificate providing authority
Eligibility criteria
To receive the completion certificate, it’s mandatory to complete the course and clear the certification exam conducted towards the course end.
What you will learn
Upon finishing the ISO/IEC 20000 Foundation syllabus, you will be adept in concepts like:
- Basics of the ISO 20000 family of standards
- Supplier management
- Fundamentals management systems and the process approach
- Relationship management
- Fundamental principles in IT Service Management
- General requirements of ISO/IEC 20000-1:2005 clauses
- Problem management
- Continual improvement of IT management
- Phases in implementation of the ISO/IEC 20000:2005 framework
- Release management
- Conducting an ISO/IEC 20000-1:2005 certification audit
- Implementing and planning change management
Who it is for
The ISO/IEC 20000 Foundation training programme is an ideal fit for:
Admission details
- Visit the ISO/IEC 20000 Foundation programme webpage.
- Peruse the available course details before choosing your learning mode. After you have selected your preferred learning method, click on the ‘Get started/Enroll now /Contact us’ button.
- Fill in the short application form by entering the required details. Next, click on ‘Submit Now’. Once you have submitted the form, you will be contacted by an Infosec Train advisor regarding the further admission steps.
Filling the form
The ISO/IEC 20000 Foundation certification programme’s contact form will require you to enter your name, phone number, country name, and email address. You’ll also need to specify the type of training you’re looking for through a short comment.
Evaluation process
For the ISO/IEC 20000 Foundation certificate, you must appear for the one-hour exam, consisting of essay-type questions. The exam is only available in English.
How it helps
With the ISO/IEC 20000 Foundation course, you get the benefit of learning under PECB certified instructors, who will provide you with 16+ hours of valuable content. You also have access to recorded sessions, meaning you won’t have to worry about missing lectures.
At the end of the course, you will also receive a certificate at an affordable price to help you highlight your newly acquired skills in front of recruiters.
FAQs
Yes, all the course instructors are PECB certified trainers.
Infosec Train features learning modes like online training, corporate training, and one-to-one training. You can also customise your learning by getting in touch with the programme advisors.
The final certification exam for the ISO/IEC 20000 Foundation programme is available only in the English language.
You can apply for roles like IT audit manager, Cybersecurity engineer, and internal auditor.
The course caters to auditors, members of IT service teams, IT professionals, and professionals involved in enforcing ISO 20000 standards.