- What is Customer Focus
- Customer Focus Elements
- Customer Focus Levels
Certified Customer Focus Management Professional
Become a customer focus management expert by learning the sector’s in-demand skills via the Vskills Certified Customer Focus Management Professional course.
Online
₹ 3,499
Quick facts
particular | details | |
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Medium of instructions
English
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Mode of learning
Self study
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Mode of Delivery
Video and Text Based
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Course overview
Customer Focus Management has quickly become an in-demand career path; every organization banks on this aspect to succeed. A customer focus manager or management team works on meeting the customer’s wants and needs, which, in turn, helps the company to attain increased profits.
Vskills’ Customer Focus Management Professional Programme aims to help you capitalize on this demand by becoming a certified professional of this industry. The curriculum covers every concept of customer focus management, including customer needs, attitudes, perception, listening, tools, focused interactions, expectations, and customer-focused organizations.
Moreover, the Certified Customer Focus Management Professional course also provides a government certificate, after qualifying the online test. You will also earn “Vskills Certified” title that will be your badge of experience, to showcase your fluency in customer focus. Vskills will provide you with e-learning access and hard copy study material, to prepare well for the examination.
The highlights
- Increased employability
- Job opportunities
- Lifetime certificate validity
- Call-back facility
- Online assessment
- Government certification
- “Vskills Certified” tag
- Lifetime access to the Online LMS
Program offerings
- Customer focus concepts
- “vskills certified” title
- Lifelong validity of the certificate
- Government certification
- Lifetime lms access
- Call-back option
- Free sample tests
Course and certificate fees
Fees information
To gain admission into this programme, you must complete the Certified Customer Focus Management Professional course fee payment. You can do so via net banking or credit/debit cards. Vskills provides Amex/VISA/Master card or Indian Bank debit card availability for the transaction.
Certified Customer Focus Management Professional fee structure
Course | Fee |
Certified Customer Focus Management Professional | Rs. 3,499 |
certificate availability
certificate providing authority
Eligibility criteria
The Certified Customer Focus Management Professional certification programme is available for anyone interested to learn about this industry. Hence, there is no specific eligibility criterion.
Certification Qualifying Details
However, you must qualify the online test at the end of the programme to earn the course certificate. The assessment will be of 50 marks, where you must achieve 50% marks to pass. Vskills will provide you with the necessary study material, both online and hard copy, as well as the free sample tests, to prepare.
What you will learn
Once you qualify the test and complete the Certified Customer Focus Management Professional training programme, you will possess knowledge and expertise in the following: -
- The fundamentals of customer focus
- In-depth understanding of customer needs, expectations, perception, and attitudes
- The essentials of a customer-focused organization
- The requirements of customer-focused interactions
- The necessities and importance of customer tools and listening
Who it is for
The Certified Customer Focus Management Professional course is the perfect fit for: -
- Job seekers looking for employment in the customer service, sales, customer support, or marketing departments of organizations
- Students wishing to accelerate their skills and furnish a more robust CV
- Working professionals and graduates who are seeking better employment roles and want to excel in customer focus management
Admission details
If you’re interested in enrolling into the Certified Customer Focus Management Professional programme by Vskills, follow these instructions accordingly:-
- Check the Vskills website at https://www.vskills.in/certification/.
- Once you’re on their homepage, locate the search bar (at the top), and type the name of your desired programme. In this case, type “Certified Customer Focus Management Professional”.
- After proceeding, you’ll reach the course page. Go through the details, and once you’re satisfied, click on “Buy Now”. This tab is located at the top and bottom of the page.
- Here, you can either create an account via the required details or log in with your Vskills account, if you already have one.
- Once done, choose your payment mode of choice and complete the transaction. Upon confirmation, you’ll be able to access the programme content.
Filling the form
The Certified Customer Focus Management Professional online course doesn’t require you to fill out an extensive application form. You can visit the course page, choose “Buy Now”, select your preferred transaction mode, and complete payment. Once the website confirms, you’ll instantly receive course access.
The syllabus
Customer Focus
Customer Expectations
- What is customer expectations
- Customer Expectations Relevance
- Types of Expectations
- Expectations Model
- Managing Expectations
- New-Age Customer Expectations
- Customer Feedback
- Handling Customer Expectations
Customer Needs
- Consumer Need
- Understanding Customer Needs
- Hulls Drives Reduction Theory
- Maslow’s Hierarchy of Needs
- McClelland’s Three Needs Theory
- Consumer Motivation Concept
- Means - End Chain Model
Consumer Perception
- Perception Basics
- Elements of Perception
- The Absolute Threshold
- The Differential Threshold
- Subliminal Perception
- Process of Perception
- Value of Product
- Choosing a Value Proposition
- Dynamics of Perception
- Perceptual Organization
- Consumer Imagery
Consumer Attitudes
- Attitude Basics
- Models of Attitude
- Attitude Formation
- Strategies of Attitude Change
Customer Focused Organization
- Customer Focus Strategies
- Building a Customer Focussed Culture
- Maintaining Customer Focus
- Customer Focus Development
- Developing Customer Orientated Culture
- Checklist for Customer Focus
Customer Focused Interaction
- Social Media
- Applying Knowledge Management
- Using Mobile Technology
- Customer Focused Employees
Customer Listening and Tools
- Customer Complaints
- Complaint Barriers
- Customer Journey Mapping (CJM)
- Voice Of the Customer
- Benchmarking
- Business Performance Measures
Evaluation process
You must appear for and pass the Customer Focus Management Professional online exam to avail your certificate. The hour-long online assessment is of 50 marks, where you need to attain 25 marks (50%) to succeed. The exam entails no negative marking and is held throughout the year. However, you must take it within a year of your course’s order date.
How it helps
Companies today increasingly depend on their customer focus management teams, to stay ahead of their competition. As a result, they continuously seek customer focus professionals who can have a consumer-centric strategy at hand, to maximize sales. The Customer Focus Management Professional certification will be the boost you need to learn the fundamentals of this sector and pursue coveted employment profiles.
Additionally, once you pass the course-end test and complete the programme, you will avail the government certificate. You will also receive the “Vskills Certified” label, which you can attach on recruitment sites such as Shine.com or Monsterindia.com, to broaden your career opportunities and display your industry capabilities.
FAQs
This course will provide you with online e-learning access or hard copy of the study material, or both, if applicable for the particular programme.
After enrollment, you will receive the hard copy at your postal address, and the e-learning details via email. If the course has any online videos, those will be sent to you through an email as well.
The course-end test will last an hour.
The programme examination will have 50 MCQs (multiple choice questions) with one mark for each.
The certification test is held each month. However, you must take it within a year of ordering your course.