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    Quick Facts

    Medium Of InstructionsMode Of LearningMode Of Delivery
    EnglishSelf StudyVideo and Text Based

    Courses and Certificate Fees

    Certificate AvailabilityCertificate Providing Authority
    yesCoursera

    The Syllabus

    Videos
    • Welcome to Principles of Management
    • Management: Easy to Understand, Hard to Do
    • Why Do Managers Matter?
    • Are Good Managers Born or Made?
    • What Do Managers Actually Do?
    • Managing Teams
    • Creating Successful Teams
    • Launching Successful Teams
    • Team Management
    • Performance Spirals
    • (Optional) Onboarding
    • Intent Vs. Impact
    • Competent & Likeable
    • Align Short-Term Actions with Long-Term Intentions
    • The Tortilla Method
    • But Don't You Think...
    • Why Listen?
    • Tips to Overcome Listening Challenges
    • Pretending Does Not Work
    • How to Use the Journals as Scaffolding for Learning and the Final Project
    • Affective & Task Conflict
    • Conflict Positions
    • How to Choose a Productive Conflict Response
    • Leading During Group Conflicts
    • Assertive Speaking
    • Not So Funny
    • The I-Message: What It Is and What It Is Not
    • The I-Message: Common Errors & Questions
    • De-escalation
    • The Fact Is …
    Readings
    • What Managers Do: Resources
    • Team Creation, Launch, & Management
    • Listening
    • Journal Prompt for Listening
    • Conflict Survey
    • Responding to Conflict Productively: Resources
    • Journal Prompt for Responding to Conflict Productively
    Practice Exercise
    • Introduction to Management: Communicating with Direct Reports & Teams

    Videos
    • Coaching & Influencing
    • The Coaching Approach to Managerial Communications: What Is Coaching?
    • Characteristics of Coaching Conversations
    • Characteristics & Outcomes of Coaching
    • Building Psychological Safety: Confidence
    • Building Psychological Safety: Satisfaction & Trust
    • Building Psychological Safety: Clarity, Influence, Appreciation
    • The Skills Required to Coach
    • The Coaching Process
    • The Coaching Process: Learning & Planning
    • The Coaching Process: Closing
    • Applying Coaching to Performance Shortfalls
    • Applying Coaching with Peers
    • When Not to Coach
    • Influence & Power
    • Sources of Power
    • Personal & Social Sources of Influence
    • Influence Tactics
    • Influencing Upward
    Readings
    • Journal Prompt for Coaching Lesson 1 Journal 1: Coaching Skills
    • The Coaching Culture: Resources
    • Journal Prompt for Coaching Lesson 2 Journal 2: Coaching Practice
    • Influence
    • Influence: Resources
    Practice Exercise
    • Coaching Direct Reports & Teams and Influencing Without Authority

    Videos
    • Welcome to Strategy, Priorities, & Projects
    • Why Does Strategy Matter?
    • What is Strategy?
    • External Analysis: Introduction to the 5 Forces
    • Completing a 5 Forces Analysis
    • Internal Analysis
    • SWOT & Positioning
    • Who Has the Time?
    • Managing Priorities vs. Managing Time
    • Building Capacity & Effectiveness
    • What Are You Spending Your Time On?
    • Calendar & To-Do List Management
    • Calendars & Meetings
    • Hidden Distractions
    • Responding Professionally to Interrupters 
    • Control the Controllable
    • Introduction to Project Management
    • Don't Get Stuck in a Phase
    • Initiating a Project
    • SMART Goals
    • Project Parameters
    • Planning Project Duration and Cost
    • Tools That Support Project Implementation & Control
    • Planning: Risk Assessment & Prevention
    • Executing & Monitoring/Controlling the Project
    • The Baton Handoff
    • Closing the Project
    Readings
    • Introduction to Strategy: Resources
    • Priority Management
    • Priority Management: Resources
    • Managing Projects
    • Journal Prompt for Project Management
    • Project Management: Resources
    Practice Exercise
    • Strategy, Priorities, and Projects

    Videos
    • Welcome to Making High-Quality, Ethical Decisions
    • Values Clarification
    • Why Learn About Business Ethics?
    • Company or Individual: Who's at Fault?
    • Integrity vs. Compliance Strategies
    • Introduction to Ethical Views
    • Ethical Relativism
    • A Framework for Assessing a Workplace Ethical Challenge
    • A Framework for Generating Option(s) for Responding to an Ethical Challenge
    • The Fraud Triangle & Moral Disengagement
    • Common Reasons for Decision Errors
    • Data vs. Information
    • Presenting Quantitative Information
    • Decision Heuristics That Lead Us Astray
    • How to Protect Yourself & Your Team from Falling Prey to Cognitive Biases
    • Methods for Decision-Making
    • Leading Team Decision-Making
    • Project
    Readings
    • Workplace Ethics
    • Journal Prompt for Ethical Decison-making
    • Workplace Ethics: Resources
    • Decision Errors: Resources
    • Team Decision-Making
    • Journal Prompt for Leadership & Team Decision-Making
    Practice Exercise
    • Making Ethical, High-Quality Decisions

    Articles

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