- Definition and Positioning
Warranty, Spares Management and Return Material Authorisation
Learn the fundamentals of aftermarket services, as well as the concepts of warranties, returns, and spare management.
Online
1 Week
Free
Quick facts
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Medium of instructions
English
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Mode of learning
Self study
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Learning efforts
2-3 Hours Per Week
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Course overview
Return Management Authorisation, as the title indicates, corresponds to all acts linked to returns, reverse logistics, gatekeeping, and avoidance, and it is the first stage toward satisfying a customer's expectations on product support and services. Warranty, Spares Management, and Return Material Authorisation online course is meant to assist individuals in dealing with client complaints and compliments for the organization, with a focus on repairs and return management.
Warranty, Spares Management and Return Material Authorisation certification course is created by TCS iON, a business unit from Tata group which assists government organizations and institutions in their recruitment and admission process as well as provides digital courses for skill development. Warranty, Spares Management, and Return Material Authorisation online training course that includes more than 2 hours of lectures that focus on topics such as service level management, warranty management, spare management, and return material authorization.
The highlights
- Certificate of completion
- 1-week course
- 2-3 hours effort
- Self-paced course
- Unlimited access
- Accessible on mobile devices
Program offerings
- Certificate of completion
- 1-week course
- 2-3 hours effort
- Self-paced course
- English videos content
- Unlimited access
- Accessible on mobile devices
Course and certificate fees
What you will learn
After completing the Warranty, Spares Management, and Return Material Authorisation online certification, individuals will gain knowledge of aftermarket services offered by businesses as a trust-building strategy. Individuals will obtain a fundamental understanding of Service Level Management concepts (SLA). Individuals will also study warranty management, return management, warranty and claim management systems, and spare management.
Who it is for
The syllabus
01 Module - Aftermarket Service
02 Module - Service Level Management
- Process
- Value
- Activities and Objectives
03 Module - Returns and Warranty Management
- Returns Definition
- Reverse Logistics Cycle
- Returns Management High Level Process
- Warranty and Utility Definition
- Warranty Management Process
- Warranty and Claim Management System