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- Fundamentals of Customer Centricity
Beginner
Online
5 Weeks
Free
Quick facts
particular | details | ||
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Medium of instructions
English
|
Mode of learning
Self study
|
Mode of Delivery
Video and Text Based
|
Learning efforts
1-4 Hours Per Week
|
Course and certificate fees
Type of course
certificate availability
certificate providing authority
certificate fees
The syllabus
Week 1: The Realm of Customer Centricity
Week 2: The Customer Centric Organization
- Learn the habits of customer-centric organizations
Week 3: Customer Centricity Actionables
- Making customer experience value
Week 4: Customer-Centric Banking
- Understand the importance of customer-centric banking
Week 5: Digital Banking for a Customer Centric World
- Uncover the shifts re-shaping digital banking
Instructors
Mr Hari S Iyer
Deputy General Manager
State Bank of India
Other Masters
Mr Mukti Prakash Behera
Assistant Professor
State Bank of India
M.Phil., MBA
Dr Bindu K Nambiar
Faculty
State Bank of India
Other Bachelors, Ph.D, MBA
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