- Instructor
Online
₹ 699 799
Quick facts
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Medium of instructions
English
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Mode of learning
Self study
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Mode of Delivery
Video and Text Based
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Course overview
ITIL is regarded as the single point of interaction between both the service provider and the clients at a service desk. A pretty standard service desk manages occurrences and service requests, as well as user communication. A service desk application is a ticket management tool that enables businesses to implement efficient workflows for both inner and consumer-relevant departments. Juan Sebastian Garcia - Specialist in CHFI, CCNA, ENA, and ACE created the Service Desk and ITIL Fundamentals online certification, which is available on Udemy.
Service Desk and ITIL Fundamentals online training is a comprehensive program that teaches applicants a variety of details to better comprehend and enhance the effectiveness of any service desk or helpdesk as well as explains to them the best practices for integrating monitoring tools into an IT service, as well as the different types of events and how to manage them. With Service Desk and ITIL Fundamentals online classes, applicants will thoroughly consider various types of service desks and best practices for their approach focusing on a company's and its IT department's characteristics.
The highlights
- Certificate of completion
- Self-paced course
- 1 hour of pre-recorded video content
- Learning resources
Program offerings
- Online course
- Learning resources
- 30-day money-back guarantee
- Unlimited access
- Accessible on mobile devices and tv
Course and certificate fees
Fees information
certificate availability
certificate providing authority
What you will learn
After completing the Service Desk and ITIL Fundamentals certification course, applicants will be introduced to the concepts of the ITIL framework as well as will acquire a solid understanding of the functionalities of the help desk and service desk. In this service desk course, applicants will explore the roles and responsibilities of IT service managers and help desk managers. In this ITIL certification, applicants will learn about the methodologies involved with service design, service operations, service transition, and service strategy as well as will acquire the knowledge of the fundamentals associated with the 4Ps of service management.
The syllabus
Instructor
What is ITIL, Concepts, Service Level Agreements
- What is ITIL, Concepts, Service Level Agreements
ITIL Concepts, Service Lifecycle
- ITIL Concepts, Service Lifecycle
ITIL Processes and Functions, ITIL Roles, 4 P's of Service Management
- ITIL Processes and Functions, ITIL Roles, 4 P's of Service Management
ITIL Process and Overview
- ITIL Process and Overview
Service Strategy, Service Design, Service Transition, Service Operations
- Service Strategy, Service Design, Service Transition, Service Operations
Service Desk Concepts
- Service Desk Concepts
Service Desk Operations, Incidents, Categorization, Priority
- Service Desk Operations, Incidents, Categorization, Priority
Instructors
Mr Juan Sebastian Garcia
instructor
Freelancer
B.E /B.Tech, Other Bachelors