- Introduction
- ITIL History
Online
₹ 649 3,499
Quick facts
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Medium of instructions
English
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Mode of learning
Self study
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Mode of Delivery
Video and Text Based
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Course overview
IT service management is the governance of IT teams' end-to-end delivery of IT services to their customers. From service management to change management, difficulties and incident management, asset management, and organizational learning, IT service management encompasses all countable processes and procedures that support service during its entire life cycle. IT Service Management certification course is developed by Handson System - help individuals in developing hands-on skills and is made available by Udemy.
IT Service Management online training focuses on providing those who are professional, support professionals who are currently working in service management for information technology with a comprehension of how to effectively implement a set of processes that an organization employs to implement solutions that offer a continuous stream of value to their customer base. IT Service Management online classes 5 hours of prerecorded lessons and 6 downloadable resources that discuss service management, service production, service standard, improvement procedure, value streams, service value systems, and more.
The highlights
- Certificate of completion
- Self-paced course
- 5 hours of pre-recorded video content
- 6 downloadable resources
Program offerings
- Online course
- Learning resources
- 30-day money-back guarantee
- Unlimited access
- Accessible on mobile devices and tv
Course and certificate fees
Fees information
certificate availability
certificate providing authority
What you will learn
After completing the IT Service Management online certification, individuals will gain a solid understanding of the foundational principles associated with information technology and will master the concepts involved with IT service management using ITIL. In this IT service management course, individuals will explore the fundamentals associated with organization and culture including collaborative culture, continual improvement, guiding principles, and user support. In this IT management certification, individuals will learn about concepts involved with value streams and service value systems.
The syllabus
Introduction
Concepts and challenges relating Service Value System
- Organization and Culture Intro
- Organization and Culture Key Components
- Organization and Culture -Organization Structure
- Organization and Culture - Types of Organization Structure
- Organization and Culture- Servant Leadership Model
- Organization and Culture - 7 guiding principle1
- Organization and Culture - guiding principle 2
- Organization and Culture - guiding principle 3
- Organization and Culture - guiding principle 4
- Organization and Culture - guiding principle 5
- Organization and Culture - Team Culture1
- Organization and Culture - Team Culture2
- Organization and Culture - Continual Improvement Culture 1
- Organization and Culture - Continual Improvement Culture 2
- Organization and Culture - Continual Improvement Culture 3
- Organization and Culture - Collaborative Culture 1
- Organization and Culture - Collaborative Culture 2
- Organization and Culture - Customer Orientation 1
- Organization and Culture - Customer Orientation 2
- Organization and Culture - Positive Communication
Plan and manage resources in the service value system
- Effective Team - Introduction
- Effective Team -Capability, Roles
- Effective Team - Competition and Work Force Planning
- Effective Team- Workforce Planning 2
- Effective Team-Employee Satisfaction
Use and value of information and technology across the service value system
- Information Technology to Create, Deliver & Support
ITIL practices contributing to a value stream for a new service
- ITIL Practice for New Service -SVS
- ITIL Practice to Contribute to a NewService - Intro
- ITIL Practice to Contribute to a NewService - Intro 1
- ITIL Practice to Contribute to a NewService -Waterfall _ Agile
- ITIL Practice to Contribute to a New Service - 6 ITIL Practices
ITIL practices contribute to a value stream for user support
- Service Value System- Value Stream for User Support
- Value Stream for User Support -ITIL Practices
- Value Stream for User Support -ITIL Practices Service Desk
- Value Stream for User Support -ITIL Practices Incident Management
- Value Stream for User Support -ITIL Practices Problem _ Knowledge
- Value Stream for User Support -ITIL Practices SLM _ Monitoring
Coordinate,prioritize & structure work & activities to create deliver support
- Know how to Co-ordinate,Prioritize _ Structure Work - Managing Queue
- Know how to Co-ordinate,Prioritize _ Structure Work - Managing Queue _ Workl
- Know how to Co-ordinate,Prioritize _ Structure Work - Prioritizing Work
Understand the use and value of the following across the service value system
- Understand the Use and Value of SVS- Buy vs Build
- Understand the Use and Value of SVS-Sourcing
- Understand the Use and Value of SVS-SIAM