The ABC of Business Communication

State Bank of India via Edx

Beginner

Online

4 Weeks

Free

particular

details

                                    Medium of instructions
                                    English

                                    Mode of learning
                                    Self study

                                    Mode of Delivery
                                    Video and Text Based

                                    Learning efforts
                                    1-3 Hours Per Week
                                

Week 1

Module 1: What is Business Communication?

Definition of communication
Functions of communication
Components of communication
Communication in business
Methods of communication
Self-assessment

Module 2: Communication Networks in Organisations

Direction of communication – External and Internal Communication
Communication channels
Communication networks and their effectiveness
Self-Assessment

Week 2

Module 3.1: Communication Skills

Empathetic listening
Confidence
Clarity
Politeness
Self-assessment

Module 3.2: Persuasive Communication

Acceptance
Active listening
Cross-cultural communication
Self-assessment

Week 3

Module 4: Barriers to Communication

Barriers to communication and overcoming them
Common errors in written and oral communication
Self-assessment

Week 4

Module 5: Communication Climate and Patterns

Communication climate
Comparison of communication patterns
Self-assessment

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The ABC of Business Communication

Beginner

Online

4 Weeks

Free

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Free

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The syllabus

Week 1

Module 1: What is Business Communication?

Module 2: Communication Networks in Organisations

Week 2

Module 3.1: Communication Skills

Module 3.2: Persuasive Communication

Week 3

Module 4: Barriers to Communication

Week 4

Module 5: Communication Climate and Patterns

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