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Communication Strategies for a Virtual Age
Beginner
Online
7 Hours
Free Quick Facts
| Medium Of Instructions | Mode Of Learning | Mode Of Delivery |
|---|---|---|
| English | Self Study | Video and Text Based |
Courses and Certificate Fees
| Certificate Availability | Certificate Providing Authority |
|---|---|
| yes | Coursera |
The Syllabus
Videos
- Welcome to the Course!
- What to expect?
- The 3 traps of communication
- First trap - Speaking in third person
- Second trap - Speaking in formal language
- Third trap - Speaking with too many details
- Misconceptions, pros & cons
- Three types of remote teams
- Confessionals
- Be so sensitive
Readings
- Recognizing the 3 traps
- To formal or not to formal
- More traps!
Practice Exercise
- Module 1 Quiz
Videos
- Too much of a good thing?
- (QCTT) + (PS) = Awesome
- Interactive Awesome
- What is a question?
Readings
- Good or Bad?
Practice Exercise
- Module 2 - Meetings
Videos
- Communication Styles
- Hostile (Bullets & Categories)
- Indifferent (Help & Advice)
- Uninformed (Empathy & POV)
- Supportive (Everything and Everybody)
- Underlying Motivations
- Achievement
- Affiliation
- Power
- Questions
- Closed questions
- Open Questions
- Strategic Questions
- Positional vs Principled Bargaining
Readings
- Let's go deep
- Jedi Mind Tricks
- Nudging
- This is just the tip
- Let's play a game
Practice Exercise
- Module 3 Quiz
Videos
- 5% Rule
- Area 47
- Goal Opportunity Statement
- KNOW-Phrase
- Belly Button Rule
- The Lazy Rule
- Picture Superiority Effect
Readings
- Do you remember?
- Science! Area 47
- Do you see it?
- Almost everything
Articles
21 Sep'21, 07:27 AM
21 Sep'21, 07:27 AM