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Quick Facts

Medium Of InstructionsMode Of LearningMode Of Delivery
EnglishSelf StudyVideo and Text Based

Courses and Certificate Fees

Fees InformationsCertificate AvailabilityCertificate Providing Authority
INR 2436yesCoursera

The Syllabus

Videos
  • Welcome to the Course!
  • What to expect?
  • The 3 traps of communication
  • First trap - Speaking in third person
  • Second trap - Speaking in formal language
  • Third trap - Speaking with too many details
  • Misconceptions, pros & cons
  • Three types of remote teams
  • Confessionals
  • Be so sensitive
Readings
  • Recognizing the 3 traps
  • To formal or not to formal
  • More traps!
Practice Exercise
  • Module 1 Quiz

Videos
  • Too much of a good thing?
  • (QCTT) + (PS) = Awesome
  • Interactive Awesome
  • What is a question?
Readings
  • Good or Bad?
Practice Exercise
  • Module 2 - Meetings

Videos
  • Communication Styles
  • Hostile (Bullets & Categories)
  • Indifferent (Help & Advice)
  • Uninformed (Empathy & POV)
  • Supportive (Everything and Everybody)
  • Underlying Motivations
  • Achievement
  • Affiliation
  • Power
  • Questions
  • Closed questions
  • Open Questions
  • Strategic Questions
  • Positional vs Principled Bargaining
Readings
  • Let's go deep
  • Jedi Mind Tricks
  • Nudging
  • This is just the tip
  • Let's play a game
Practice Exercise
  • Module 3 Quiz

Videos
  • 5% Rule
  • Area 47
  • Goal Opportunity Statement
  • KNOW-Phrase
  • Belly Button Rule
  • The Lazy Rule
  • Picture Superiority Effect
Readings
  • Do you remember?
  • Science! Area 47
  • Do you see it?
  • Almost everything

Articles

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