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Quick Facts

Medium Of Instructions	Mode Of Learning	Mode Of Delivery
English	Self Study	Video and Text Based

Course Overview

To ensure high levels of customer service and, in some cases, safety, Effective Questioning for Call Handlers Certification can help you or your business converse to people over the phone more effectively.

The Effective Questioning for Call Handlers Certification Course will look at the results of various types of questioning and how this impacts calls. You will also look at how technology affects caller-call handler interaction and how software architecture can support telephone service delivery.

All students receive Effective Questioning for Call Handlers Certification by The University of East Anglia after fulfilling requirements and this course is provided in collaboration with Canva by Future Learn.

The Highlights

Provided by The University of East Anglia
Classes handled by specialists
3 Weeks
Online course
Self-paced learning
Certificate of Completion

Courses and Certificate Fees

Certificate Availability	Certificate Providing Authority
yes	University of East Anglia, Norwich

Effective Questioning for Call Handlers Certification Fees payment can be submitted using numerous payment methods like Credit and Debit Cards, or UPI payments.

Description	Amount
Buy this course	Rs. 1,100
Subscribe & save	Rs. 6,500
Limited access	Free

Eligibility Criteria

Educational Qualification

Any professional who provides a service over the phone is eligible to participate in the programme, especially if their company use call handler support software.

What you will learn

Effective Questioning for Call Handlers Training will enable you to interact with other students, exchange ideas, and participate in lively online conversations at every stage of the course.

Effective Questioning for Call Handlers Classes assess the effects of question structure on the type of caller information gathered. You can further look at Sales Certification Courses or Sales And Marketing Certification Courses to improve your skills.

Following the completion of the Effective Questioning for Call Handlers Certification Syllabus, all students will be able to carry out these:

Describe the value of listening to conversations.
Describe various inquiry formats for getting information from callers.
Determine how technology influences the way questions are asked during call handling encounters.

Who it is for

Sales ManagerSales RepresentativeWeb Marketer

There shall be ample job opportunities for these roles below if the relevant students apply for Effective Questioning for Call Handlers Online Course:

Web Marketers
Sales Representative
Sales Manager

Admission Details

The admission for Effective Questioning for Call Handlers starts soon for limited seats only. Interested candidates are requested to enroll in this course as soon as possible by following the steps mentioned below:

Step 1: Open the form

Step 2: Fill in the details

Step 3: Upload necessary documents

Step 4: Pay the fees

Application Details

Students can fill the application form by opening this website https://www.futurelearn.com/register

The Syllabus

Instructors

University of East Anglia, Norwich Frequently Asked Questions (FAQ's)

1: What are the benefits of effective questioning?

Effective Questions can review, restate, emphasise, and/or summarise what is important and needed for sales.

2: How are the classes for this Effective Questioning for Call Handlers Online Course being held?

The Classes for this certification course are conducted online.

3: Why is effective questioning important in customer service?

Asking effective questions helps you understand your clients' and customers' of what your clients want from you and your business, what goals they're trying to achieve.

4: What are Open questions and closed questions ?

Open questions give information while closed questions give confirmation. You need closed questions because they give directions.

5: Who is teaching faculty for this course?

This online course is taught by Jamie Murdoch who specialises in qualitative methods for studying communication in institutional settings.