I have been trying to upload pdf of Photo ID and Category Certificates. The sizes of my files are in the range as specified but it keeps saying "Upload a valid photo ID in PDF format with file size between 10kb and 600kb"
Answer (1)
30th Sep, 2020
Hello,
If you stick to the required specifications of a photo ID and category certificates are met, try reloading the page and attempt again. Sometimes due to a small specification error, the entire document files are rejected by the server such as not having a white background for your photo, or correct aspect ratio.
Try to refresh the server and upload after an hour or two.
Hope this helps you!
2 Comments
Reply
