Hello Navya,
Redressal of grievances simply means to fixing the complaint.
Suppose you have had an issue during counselling or admission procedure, so the concerned authority will consider your complaint and try to fix it. Resolving the issues faced by candidates during the prescribed procedure as soon as possible so that the candidates can follow the procedue smoothly and taking measures to ensure that such problems are not encountered again is Redressal of Grievances.
Hope this helps you!

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